Summit Toyota of Akron

I was treated with honesty and integrity by Bobby Watters and the sales staff at Summit during my purchase of a new Car. They listened to my needs for a new car and met them with an approprite recommendatio and the sales staff at Summit during my purchase of a new Car. They listened to my needs for a new car and met them with an approprite recommendation and more. More

In all my years of car shopping I have never come across the nicest...HONEST....team players ever. Usually car salesmen are like sharks after their prey but I finally found 2 of them that actually worked to the nicest...HONEST....team players ever. Usually car salesmen are like sharks after their prey but I finally found 2 of them that actually worked together. I contacted Frank who initiated everything over the phone and actually had Big Al waiting with the car that I was interested in waiting as my family arrived and ready to test drive. The negotiation went smooth and fast no bickering back and forth and so on....It was the best transaction I ever had in my life! I was out within 2 hours with my new car.... I wish I would of gotten his name but the minute I walked in there was a white male about 5'8' tall and thin wearing a baseball cap I was getting some water and he said Hi and I told him I was here to hopefully buy a car he congratulated me and said it would be ok they are all really nice to work with here. I thought he was a customer like me but later I found out he worked there he really made me feel at ease I had never looked at a car on the internet and was nervous that i traveled so far and would not get the payment, the price, the interest rate ect. that I discussed on the phone with Frank...I figured this was just another way to get me in and Bam" the price goes up and I am out the door with nothing... A special thanks too to the dark haired gentelman at the front desk along with the Finance guy because of those two working with Big Al my transaction was wonderful they even talked to me normally those guys behind the desk don't even like to look at you when you are there ...you know the actual decision makers....but they were both fantastic!!!!! I know i will not need another car anytime soon but I will be recommending them to everyone I know.......Great Team Work Guys!!!!! More

This is a lengthy review...but I have to share! I was checking around and comparing to have 4 new factory wheels installed on my Toyota Tundra. I figured right off the bat a dealer would be the most exp checking around and comparing to have 4 new factory wheels installed on my Toyota Tundra. I figured right off the bat a dealer would be the most expensive. I originally scheduled a visit with another tire service center whom wanted to charge $125 for the install which I didnt think was bad after looking around. Long story short they said I needed new lug nuts suggested I contact a Toyota dealer for the parts. I called up Summit and they well nearly HALF the cost of what they were asking. I had to ask 3 times I think to make sure I heard them correctly. Even better they told me I could come in THAT DAY with no appointment to have the work done! Once they got it in they found out they didnt have enough lugs and the TPMS were all corroded as well so I decided to order new ones myself rather than paying their cost. No problem. They put it back together..I left. I came back a week later and they proceeded to start the installation for the 2nd time only to find that one of my new wheels was defective and discolored. They ended up having to put all 4 back on the original wheels and sent me back on my way again to take care of that issue (no charge at all)..obviously they knew I wouldnt want these wheels installed the way they were! Fast forward one more week.. (and 3 ebay sales later) and I have all new lugs, TPMS sensors, and wheels. I go BACK for the 3 rd time. By now Im sure they were 'thrilled' to see me...They got it right in, got everthing installed, and the wheels look awesome. They had to program the new TPMS and it still cost me less here! The other place wanted 2 or 3 times that! To top it off, after all this hassle...they HANDWASH, dry, and tire shine every vehicle which comes through no matter how big or small the service. Im picky about cleaning my truck and that impressed me more than anything I think! (This wasnt like some dealer who spray it with water and leave it to dry..!) Even their car wash guys were friendly and seemed to enjoy their job..it was late Friday and Im sure they just wanted to go home too.. Kudos to them! I cant remember who all I delt with but Jennifer, the Service Advisor, went above and beyond and made sure everything came out well in the end. The techs that worked on it were personable and made sure I was happy and informed..usually you never see who works on your car! I spoke with their finance advisor about some warranty details and he also gave me helpful advice even though I didnt buy from them. I felt like everyone at this dealer genuinly cares about all their customers and they totally changed my opinion on car dealers ( for them at least!) Thanks to everyone involved..keep doing what youre doing, youve definately earned a new customer here! More

Frank Lawson was very professional and gave me every bit of information i asked for. The car i purchased and had shipped to Florida was a 2003 Mercedes Benz cl 55 amg. when it arrived i was shocked becaus of information i asked for. The car i purchased and had shipped to Florida was a 2003 Mercedes Benz cl 55 amg. when it arrived i was shocked because it was in better condition than i thought it would be. i would recommend Frank Lawson and summit Toyota of Akron Ohio to anyone. More

Everyone at the dealership was very nice. The transaction went so smoothly, we were in and out in a very short time. They were very professional and friendly transaction went so smoothly, we were in and out in a very short time. They were very professional and friendly More

My husband and I found ourselves unexpectedly in need of another truck to pull the boat which we had just purchased -- while short on time and in an unfamiliar town. We loved our 6 cylinder Tacoma, but it w another truck to pull the boat which we had just purchased -- while short on time and in an unfamiliar town. We loved our 6 cylinder Tacoma, but it was struggling to pull the rather large/heavy sailboat which we were now trailering. Consequently, we went in search of an V8 Tundra. Tim T. at Summit was extremely informative and accomodating. He spent an extraordinary amount of time with us, working to secure the best price and financing, yet while remaining aware that we needed to get back on the road within a particular time frame. [He even ran down to the restaurant where we were having lunch (while the paperwork was being prepared), in order to make us aware of several purchase related options which had a time bearing, such that they could go forward while we ate.] Ultimately, we did purchase a used Tundra and are extremely pleased with the truck. We are now home, and it has fully lived up to the expectations and promises. The remainder of our ride home was smooth, controlled, comfortable, but most importantly-- safe! We will likely not be in the Akron area again, but for anyone shopping in the region, you need to look no further. Summit Toyota is a pleasant place to purchase your car-- and be sure to ask for Tim! More

After calling several Toyota stores around here (Akron) Summit was the only store that called back and gave me a price without grilling me for my social security number, driver's license and detail items l Summit was the only store that called back and gave me a price without grilling me for my social security number, driver's license and detail items like that. They didn't ask me about my credit or any of that. Brett made sure he had my name right and my number as well and that was it. I came in, picked a color from their huge inventory, (seriously, I have never seen so many new Toyota's at one dealer before) drove the car, and Cory explained all the features on my new Camry. They kept their word on price and Brett even came over to shake hands and thank me. Very fast, very professional, and truly an almost relaxing experience. I highly recommend Summit Toyota and Brett and Cory to anyone looking for a new car. More

Bought a new/used car from here for the second time. First car bought here was a very great experience so, my wife and I wanted to buy our next car from here. This last car we purchased and our experien First car bought here was a very great experience so, my wife and I wanted to buy our next car from here. This last car we purchased and our experience with this dealership this time around has been for lack of better words TERRIBLE FROM THE START!!! First they "botched" our car loan, overcharging us because the finace guy didn't list our car as Toyota Certified, which I don't understand because we bought the car a year after it was made so it still quilified as new/used, this "little error" made a ten dollar difference in our car payment a month. Then, after our thirty day tags were expired we still had not recieved a "white title" to get our plates. This is when they "discovered" their errors in the car loan. After having to go thru the biggest run- around and inconvience of getting another set of thirty day tags which required them to redo our original loan. So, long story short we finally got a white title fifty-eight days after purchasing the car. FIFTY- EIGHT! No big deal at least we got it, right? Now, less than eight thousand miles later I have had to take this car in for service twice as of today (6-28-2012) because the front brakes don't "feel" right and there is a loud "noise or squeal" coming from the front left wheel. First time they said the brakes are good and the squeal noise is because the brakes are brand new, this last time I asked to see the brakes and they showed them to me and stated that the brake dust was causing the noise. Okay how do I fix this I ask, "this is normal and when we do our routine maintnace every 15,000 miles cleaning the brakes is apart of this". But, today it will cost you $59.99 for the front to be cleaned and oh by the way the back brakes have a problem with the calipers and the noise is most likely coming from them, we will service those also for an additional $59.99". I BOUGHT THIS CAR LESS THAN 8,000 MILES AGO!!! How is it that now I have to pay for something that Toyota claims they do to all their used certified cars before they are brought out to be sold on their lot? Mind you we've owned this car for less than 8,000 miles!!!! I told Mr. Bob Wilson that xxxx will freeze over before I pay you $119.00 plus tax to "clean" my brakes, thinking that the displeasure in my tone and statement would clue his brain that hey, this customer isn't happy they JUST BOUGHT this car and have had it in here for service two times already and we still havn't fixed the problem and they have only driven 8,000 miles since purchase. To say I'm disappointed is an UNDERSTATEMENT. So, what does Toyota do? NOTHING!!! They washed my car for me. LOL I'm leaving the lot thinking to myself thats all this service shop is good for and good at washing cars and making tires shine. Now, I'm 36 years old with 3 kids all 16 or younger, I figure I'm going to buy several more cars in our lifetime SEVERAL!! After today and after the experience that we've had I don't care if they are giving away trunks full of gold with a purchase I WILL NEVER ALLOW MY OR MY WIFE's SHADOW TO EVER COVER THAT CAR LOT AGAIN!!! This dealership at one time was great, truly! Today its just like most things in the sevice industry... a rip-off and a waste of my time and hard earned money. I wouldn't recommend to my worst enemy to purchase a car from here! Thanks Summit Toyota of Akron your service speaks for itself:) More

i gave the rating i did because the car dealer ship was very up front. they helped with many questions i had and worked with my financial problems. very up front. they helped with many questions i had and worked with my financial problems. More

Eric Baughman was one of the best salesmen we have ever had! He was very down to earth, non-pushy and extremely informative. We looked at different cars and he took alot of time showing us how each one w had! He was very down to earth, non-pushy and extremely informative. We looked at different cars and he took alot of time showing us how each one worked and the differences between them. I would highly recommend working with Eric Baughman for a new or used vehicle and I would definately go to him again. More