Summit Toyota of Akron

I have Purchased several vehicles from Summit and have my vehicles serviced there. I would 100% recommend this dealership. They have always been honest and fair. If you’re in the market for a Toyota, give Su vehicles serviced there. I would 100% recommend this dealership. They have always been honest and fair. If you’re in the market for a Toyota, give Summit Toyota a shot. You won’t be disappointed. More

At first I thought the dealership was great and the people that worked at it. My wife told to go back to the first Toyota dealer we went to but I didn't listen. I had purchased a tundra from summit Toy people that worked at it. My wife told to go back to the first Toyota dealer we went to but I didn't listen. I had purchased a tundra from summit Toyota of Akron was told it come with one year of Toyota connect found out it didn't and had to go back twice because stuff wasn't done that was supposed to be done when I picked it up had issues with the tonneau cover leaking Was told that that was normal that that is how Toyota expects them to work here to find out the drains were not connected correctly so I was getting water inside the bed. They fixed it but not 100%. Still got minimal water in the bed of the truck the first time I folded the cover and latched it. The second panel pulled from the screws and ripped the panel and the dealership is telling me that this is not covered under warranty. After going back and forth with the manager of the dealership I told him that I would be up there after I got off of work and he banded me from the dealership. Not a good business to deal with at all I would not recommend Summit Toyota of Akron for anything. I will not recommend anyone to go to this dealership. If you are looking to purchase a Toyota go to Brunswick auto-mart or another Toyota dealership Summit Toyota IS NOT A GOOD DEALERSHIP TO deal with. More

Love summit Toyota . leased our 4 th vehicle today and nothing could be better.DaveDatsko and Jay Grieves are 2 great guys who always take time and explain all details to leased our 4 th vehicle today and nothing could be better.DaveDatsko and Jay Grieves are 2 great guys who always take time and explain all details to you.Also very nice to talk to you.my hats off to you.10+ 10+ 10+. AWESOME More

The folks at Summit Toyota were great. Dave kept me informed on the progress of my car purchase and did a super job getting me in and out on the day of delivery. Dave kept me informed on the progress of my car purchase and did a super job getting me in and out on the day of delivery. More

David did a wonderful job I purchased two cars from the Toyota dealership thanks 1 million Dave you were so great happy holidays Toyota dealership thanks 1 million Dave you were so great happy holidays More

From start to finish David Datsko was great to work with. He was very polite and knowledgeable and answered any questions I had. My car buying experience was great! He was very polite and knowledgeable and answered any questions I had. My car buying experience was great! More

After 10 weeks, our power door does not work and Summit Toyota is keeping the $400. We brought our 10 yr old Sienna to have regular maintenance, the AC fixed, and the passenger side power door assessed Toyota is keeping the $400. We brought our 10 yr old Sienna to have regular maintenance, the AC fixed, and the passenger side power door assessed before a big trip. We had to bring it back within a week or so because they redirected the AC drain onto the heat shield instead of the ground. The power door was a bonus to us because two other places looked at it and both said it would be $800 to repair. Summit took a look and said they could do it for $400. We relayed our surprise per the other estimates, but said yes. The power door worked for 12-20 pulls then failed again. Summit Toyota took another look at the now non-functioning door and came back with an estimate of about $800 to fix it. When I complained that they had misdiagnosed the problem and I would either like them to fix it or refund the money, here is what I was told: 1) Power doors are very complex. Someone should have explained that their 1yr warranty for fixes would only apply if we addressed every possible problem that could occur. A $2,500 prospect. No one said anything of the sort. We were told $400. Then it broke and we were told $800. 2) Because the issue was technically fixed when it left the facility, Summit bears no responsibility should it fail in a day, a month, or a year. That’s what was actually said. I verified; had the fix failed the next day I would have been given the same answer. 3) Summit Toyota believes there is no chance they misdiagnosed the issue. 4) I was told that Summit gave us several discounts associated with the work that day and they lost time on it. That is, they misdiagnosed how much time the fixes would take. This point seemed important to the service manager. I think it’s important too. Unless it was a consideration as to whether or not they rectified the power door issue, there was no good reason to bring it up. We spent $3,000 at Summit Toyota that day and got ~$100 off. Any discounts they afforded us are on them. Any extent to which they mismanaged their own time shouldn’t later be held against the customer, right? 5) Also important to them, the 5k more miles on it since the last time they saw it (~10 wks). It’s actually 4K. We took a big trip putting about 3,500 miles all in 2 weeks. I can understand wanting to focus on miles vs time if the issue had to do with the transmission or the tires. The door worked for a very short time throughout what happened to be a lot of miles all at once. Besides, according to Summit Toyota, their response would have been the same if the door had failed the next day. I understand that one thing can go wrong then a separate thing a day later. Issues can be complex. But I also believe the service department is in the best position to understand those complexities; so, the burden should be theirs in the event they fail to solve the problem. Bottom line, I’m out $400 and don’t have a functioning power door after only a couple of months. They said they understand the situation is frustrating but the money will not be refunded and it will cost $800 to get it working now. Imagine, giving them another $800 knowing that Summit Toyota would be satisfied so long as the fix worked when it left the facility even if only for a day. It’s the absolute certainty that baffles me. Summit Toyota had to re-address the AC repair, they underestimated their own time management, they too now estimate an $800 repair and apparently they feel they gave us so many discounts ($100 on a 3K bill). To say the least of human fallibility. I think they made a mistake, not only in that they missed the repair that would have stuck the fix, but also in how they chose to handle it. As customers who just spent $3,000 on a 10 yr old vehicle, we were a good bet for future revenue. We will never go back to Summit Toyota and cannot recommend them to anyone, for anything, ever. More

I have had the pleasure of having Dave as my salesman and he helped me get the best deal possible. If I had any questions he took the time to make sure I understood everything. he helped me get the best deal possible. If I had any questions he took the time to make sure I understood everything. More