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Summit Subaru El Cajon
El Cajon, CA
905 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 21, 2021
The buying experience was easy and fast. I got the car I wanted and love it. The only issue I’ve had is the loan from my previous car has been paid off yet. wanted and love it. The only issue I’ve had is the loan from my previous car has been paid off yet. More
by amandabryla8088
Verified CustomerEmployees Worked With
Doug
April 21, 2021
Since I couldn't leave the recommendation blank, I selected yes. The Sales team was great. The Finance Manager never returned my call reference the extended warranty I didn't realize I was purchasin selected yes. The Sales team was great. The Finance Manager never returned my call reference the extended warranty I didn't realize I was purchasing. I called after reading the documents thoroughly. The Finance Manager spent an abundance of time explaining the windshield replacement option and the pre-purchased service package, but little was said about the SAS (extended warranty). I asked twice if I had to have everything on the cost sheet, to which he answered, yes, it was dealer installed. Perhaps I should have pinpointed and asked about the SAS, but I assumed it was equipment that was installed. Regardless, he never returned my call and that was two weeks ago. It felt underhanded the way it was handled especially considering the cost ($3,500)! This alone cast a shadow over your operation - the courtesy of a call was the least that should have been done. More
by Teresa B.
Employees Worked With
Jason in sales; Mike in Finance
April 06, 2021
El Cajon Subaru is Amazing! When I called to make my appointment, I spoke to Alex, he was so polite, friendly and made sure my appointment time worked for me! My Service Tech was Angel, he really cares appointment, I spoke to Alex, he was so polite, friendly and made sure my appointment time worked for me! My Service Tech was Angel, he really cares about his customers! He took the time to answer my questions, showed me features on my car, cared for my car like it was his own and had my vehicle washed! I really appreciate all his thoughtfulness! I highly recommend El Cajon Subaru! More
by Pam Morn
Employees Worked With
Angel
April 03, 2021
I am always so pleased when I go to the service department. I usually make an appointment butbthis time I did not and I was in an out in a timely fashion. My service advisor is Tiffany and she is e department. I usually make an appointment butbthis time I did not and I was in an out in a timely fashion. My service advisor is Tiffany and she is excellent. More
by pattyo
Employees Worked With
Tiffany in service and Tyler in sales
March 27, 2021
Quality Customer Experience always. I have purchased 4 Subarus over the years at Subaru El Cajon and will never go elsewhere. Always the best in San Diego County! Subarus over the years at Subaru El Cajon and will never go elsewhere. Always the best in San Diego County! More
by fox_92020
Employees Worked With
Tiffany
March 19, 2021
The Service Department staff have always been very helpful with my vehicle. They always listen to me and I don’t feel rushed. They are very knowledgeable and polite. helpful with my vehicle. They always listen to me and I don’t feel rushed. They are very knowledgeable and polite. More
by Randy613
Employees Worked With
Multiple
February 28, 2021
First time I took my new car in for service, very happy with everything from easy and fast appointment to speedy service, did not expect or ask for but still got car washed. Very happy with my car, I have with everything from easy and fast appointment to speedy service, did not expect or ask for but still got car washed. Very happy with my car, I have so much confidence in driving my car, the best ever, should have gotten this years ago More
by Cangly51
Employees Worked With
Ricardo Orozco
February 27, 2021
From the moment I drove up and checked in with the Service Department, I was treated professionally and expertly. Ray told me the oil change and check-up would take about a half hour and informed gave Service Department, I was treated professionally and expertly. Ray told me the oil change and check-up would take about a half hour and informed gave me choices of waiting areas. He offered to have the car washed for me and even escorted me to the car when it was ready. I cannot say enough positive things about this dealership! More
by cruznbecky
Employees Worked With
Ray Clearwater
February 09, 2021
My service manager was excellent. Very knowledgeable and went out of his way to assist me. The dealership seems to go to great lengths to ensure the public areas are sanitized. went out of his way to assist me. The dealership seems to go to great lengths to ensure the public areas are sanitized. More
by New Forester Owner
Employees Worked With
Service manager
