Summit Subaru El Cajon

Summit Subaru El Cajon responded

Thank you. We're glad to hear that you have a great experience every time you visit our dealership. We appreciate your business and hope to see you again! Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Trevor, We apologize that you are annoyed with the request for reviews. We do have a customer satisfaction check at the dealership to ensure that any issues are addressed while customers are still there. Then we do have a request for feedback from our dealership once service is completed and in some cases the manufacturer will send a review request. Please know that these requests are only meant to serve you, our client, better. We have noted your feedback and will remove you from any further communications. Sincerely, Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Tammy, Thank you for alerting us of your service experience here at Subaru of El Cajon. We have taken this as a learning and coaching opportunity in our goal to provide exceptional client support to each and every client. We appreciate your feedback, because you have provided us with the opportunity to adjust and improve. I personally apologize for your experience and guarantee we'll have this corrected going forward. As I start in this new role as Fixed Operations Director, it is my goal to ensure the customer is first, and great customer service starts with great communication. Please give us another chance and please reach out to me directly if anything is ever less than perfect. Thank you. Tim Anderson Fixed Operations Director Subaru of El Cajon

TAMMYBETTIS responded

Tim That you for the generated response. You have my contact info on file. I will wait for you to reach out to me to complete there work and inspection I previously requested.

Summit Subaru El Cajon responded

Thanks! We're glad to hear that you had a great and easy experience from speaking to someone online all the way to purchasing your vehicle! We hope you enjoy your nee ride and hope to see you again soon! Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you. We appreciate this kind word and are glad to see you had such a great experience at our dealership and with our staff. We're really glad that they make you feel welcome the second you walk in our dealership. We appreciate you being a customer and hope to see you again! Paul Fillmore General Manager Subaru of El Cajon

jetrogdlen responded

Paul, Your dealership and great staff has now made me a Subaru customer for life and thanks for making this car buying experience the best I ever had. Happy Holidays and Happy New Year to everyone there.

Summit Subaru El Cajon responded

Thank you for this review! We're glad to see that you had a great experience with Doug and that he was knowledgable on vehicles and he made your FIRST car buying experience a breeze! We like to take the stress off customers when purchasing a vehicle for the first time. We appreciate your business and hope you enjoy your new ride! Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Have confidence in knowing that you received a fair price and great service at Subaru of El Cajon. We do not take advantage of our clients and add market adjustments to the prices of our vehicles, as other dealerships do. And, we conduct monthly price checks to ensure that we are pricing lower than or competitive with other dealers in our area. Plus, you will always receive attentive, knowledgeable and professional support from our sales professionals. We are glad that you agree. We welcome you to the Subaru of El Cajon family and look forward to a long-term relationship servicing your vehicle. Thank you, Rone Isho Sales Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thanks! We are so glad to hear that our team was friendly and that you found our waiting area comfortable with some great coffee! We want to ensure our clients are comfortable while their vehicle is being service. We appreciate your business and hope to see you again! Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thanks! It is great to hear everything was done quickly and to your satisfaction! We're glad to hear that Romio took very good care of you throughout the purchasing process! We want all our clients to have a comfortable and stress-free experience with us. We hope you enjoy your new ride! Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Rebecca, As the new Fixed Operations Director here at Subaru of El Cajon I am pleased to receive your feedback. We will be sure to share your gratitude with Ray and Alejandro. Apparently we have an opportunity for improvement with others and this will be a constructive coaching opportunity. Our clients should be greeted with a smile, a helpful demeanor and thorough communication, as I believe that communication is the key to any successful relationship. We appreciate your business and your feedback. Tim Anderson Fixed Operations Director Subaru of El Cajon