Summit Subaru El Cajon

Complete lack of customer care. Theft. Damage. No communication. Excuses and finger pointing but no answers. communication. Excuses and finger pointing but no answers. More

Subaru El Cajon 12/28I was quoted by Angel for a price Subaru El Cajon 12/28 I was quoted by Angel for a price of $595 for tires. I called to make an appointment and he told me that he mis quoted me and Subaru El Cajon 12/28 I was quoted by Angel for a price of $595 for tires. I called to make an appointment and he told me that he mis quoted me and that the best he could do for the Yokohama Geolander All Terrain would be $695 out the door. I made an appointment and brought it in to get the promised tires. When I picked it up, the tires that were on it were not the ones promised. They were a inferior model and not the Geolander AT tires I was quoted. I asked Angel what the deal was and he said “oh man I really xxxxed up”. He told me that they put the wrong ones on and that he would get them changed out. After waiting he then told me that he couldn’t get them until the end of January. He also said they wouldn’t be the all terrain. I told him that is what he quoted me for and he told me that there is “no way that he would quote me that price for those tires. “He said he could put back on my old tires. I was pretty upset by this. I said fine put back on the old ones and I’ll be on my way. He came back and said that he would try to make it right and I told him that I have an issue with him saying to me that he never said they would be “Geolander All Terrain” tires. He again said that he never said they would be “All Terrain.” He was insinuating that I was lying. I was not. I was quoted a price for an all terrain tire and then he told me that he never said that. I was over it at that point and told him to put back on my old tires. I went to talk with the service manager and got absolutely nowhere with him. He told me I had an attitude and never accepted any responsibility for the issue, lie, dishonesty and poor customer service. We went back and forth for a bit and I basically left insulted and extremely unsatisfied. This is the second poor review I have for the service department at Subaru if El Cajon. WARNING! STAY AWAY from these dishonest rude people.! I will never return. I was basically called a lier, wasted an entire day and was verbally abused by these people! UNBELIEVABLE!!!! More

Service guy was very helpful and took care of me and my car very well. car very well. More

This dealership is top notch and got my Crosstrek purchase because of employees like Doug Birdsall, who was very responsive and cheerful to deal with. Good attitudes and work ethics all around! purchase because of employees like Doug Birdsall, who was very responsive and cheerful to deal with. Good attitudes and work ethics all around! More

Doug Birdsall is amazing to work with. Great easy experience and I love my new ride! Thank you! experience and I love my new ride! Thank you! More

Very professional service department. Love the Lyft rides to and from. I give my highest recommendation to this group. They're outstanding. Thank you rides to and from. I give my highest recommendation to this group. They're outstanding. Thank you More

The time I was expecting to get my car serviced was excellent and I got to my appointment on time excellent and I got to my appointment on time More

I trust this dealership to take care of my car. They perform their task well. perform their task well. More

Did a scheduled maintenance and the service dept were very efficient with service and contacting a Lyft driver for me. very efficient with service and contacting a Lyft driver for me. More

Good great amazing wow yes very good car Subaru dealer friendly stupid 15 word minimum. friendly stupid 15 word minimum. More