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Summit Subaru El Cajon

El Cajon, CA

Overview
Reviews
Vehicles
4.7
893 Reviews
Call Dealership (619) 784-1939
View Awards

900 Arnele Avenue

El Cajon, CA

92020

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Showing 893 reviews

March 22, 2022

i’ve dealt with a few subaru dealerships and usually i love them but this one felt more “shmucky” than normal. i felt like i was in a room full of car salesmen in the worst way which is not the way i feel More

by NALANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Clearwater, Angel Flores
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Mar 22, 2022 -

Summit Subaru El Cajon responded

Ms. Patterson, We are very surprised to see that you were not completely satisfied with your trade, and that you felt that we were not personable. This is a horrible feeling and we never want any of our clients to feel that way. First, we apologize on behalf of our entire team. Then second, I will reach out to you to better understand what made you feel this way and if there is anything that we can do to make the situation better. We appreciate your business. Rone Isho General Sales Manager Subaru of El Cajon

March 22, 2022

Angel went above and beyond with his customer service. We originally brought it in for a cracked windshield replacement. During the replacement process an unfortunate circumstance occurred scratch our for More

by jrepowell20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Flores
Report | Print
Mar 25, 2022 -

Summit Subaru El Cajon responded

Going above and beyond is a great compliment, thank you. We are pleased to know that we were able to replace your windshield and apologize for any inconvenience you experienced during the repair. Your patience as we resolved the issue and your appreciation of the outcome are what helps motivate our team to keep pleasing. Thank you so much for your understanding and we're glad you are our client. Tim Anderson Fixed Operations Director Subaru of El Cajon

March 22, 2022

They were friendly and listen to what I had to say. They checked out and took care of the issues I had. More

by MKMCGUIRE
Recommend Dealer
Yes
Employees Worked With
Angel Flores
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Mar 25, 2022 -

Summit Subaru El Cajon responded

Another great review for our star Service Advisor Angel! Thank you, thank you! It's great to learn that Angel listened and delivered, that's' what we're here to do. Looking forward to providing exceptional service for you in the years to come. Tim Anderson Fixed Operations Director Subaru of El Cajon

March 22, 2022

Destroyed my lug stems, yes the air wrench is easier, but that's not the right way to do it. More

by 19outback
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Clearwater
Report | Print
Mar 25, 2022 -

Summit Subaru El Cajon responded

19outback, Thank you for bringing your concern to our attention. We are opening up an investigation to learn more about your case. If you could provide your name and contact information we'd be glad to help resolve your concern. Please contact me at (619) 440-0404 so that we could resolve this in a timely manner. Tim Anderson Fixed Operations Director Subaru of El Cajon

March 22, 2022

Everyone was very friendly. They did the necessary work and were not pushy at all for further service. They welcomed my dog waiting with me. More

by LENDUBE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Flores
Report | Print
Mar 25, 2022 -

Summit Subaru El Cajon responded

Thank you for your positive review and thank you for bringing your dog! Here at Subaru of El Cajon we love when clients bring their pets. You should find special station stations across the dealership that have water bowls and toys for our special guests. Also, we thank you for your positive comments on the service that Angel provided. He is one of our best. Tim Anderson Fixed Operations Subaru of El Cajon

March 22, 2022

Ray took grate care of me and my new car. He kept in constant communication with me and even helped get me a ride back and forth to work while my car was being serviced. He was respectful o More

by A.R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Report | Print
Mar 25, 2022 -

Summit Subaru El Cajon responded

Communication is key! Thank you for letting us know that Ray kept you informed and ensured you had a ride back and forth from work. Here at Subaru of El Cajon, it is our mission to help make your experience exceptional. We appreciate your business and your positive feedback. Paul Fillmore General Manager Subaru of El Cajon

March 22, 2022

Best Service department hands down. Always going above and beyond the needs of your Subaru and always keeping you well informed. More

by jose.balbuena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Orozco
Report | Print
Mar 25, 2022 -

Summit Subaru El Cajon responded

Jose, WOW! Thank you for the huge compliment that we are the best service department "hands down"! We strive to please and appreciate your review. Please know that I always available to help should you have the need to reach out to me directly. Thank you, Ricardo Orozco Service Manager Subaru of El Cajon

March 22, 2022

I love the service center at El Cajon Subaru. It’s always a positive experience and they are attentive to what my car needs. More

by DIGRIFFITH6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Report | Print
Mar 25, 2022 -

Summit Subaru El Cajon responded

This is a great compliment to us and our team, thank you kindly. We strive every day to provide exceptional service and it is greatly appreciated when we receive reviews like yours. Thank you for your loyalty and for your business. Tim Anderson Fixed Operations Director Subaru of El Cajon

March 22, 2022

Sales department was great when we bought our car and service department is quick and efficient More

by mikemoran57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Gonzalez, Ray Clearwater
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Mar 25, 2022 -

Summit Subaru El Cajon responded

Mike, Thank you for the positive 5-STAR review of your experience with both our sales AND service departments. We all work together to provide exceptional service to our clients and it is appreciated when we hear such positive feedback. We hope we have your loyalty for years to come. Paul Fillmore General Manager Subaru of El Cajon

March 22, 2022

Quick and easy experience. Everything was up front and there was no hidden fees or charges! More

by Kaguirre4238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Report | Print
Mar 25, 2022 -

Summit Subaru El Cajon responded

At Subaru of El Cajon we strive to deliver a quick, easy and seamless service experience, and it is great to learn that this is the level of service you received. You can count on us to be upfront and totally transparent. And, if you ever experience anything different, please let me know personally. Thank you for your loyalty and thank you for your business. Tim Anderson Fixed Operations Director Subaru of El Cajon

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