Summit Subaru El Cajon
El Cajon, CA
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Very respectful and professional experience. Salesman was great. Very good overall experience. I would recommend to another person. Salesman was great. Very good overall experience. I would recommend to another person. More
Made appointment over the phone and I was accommodated the next day. The service staff are friendly and seem to be hardworking. Angel was attending another customer when I got in, but another service staf the next day. The service staff are friendly and seem to be hardworking. Angel was attending another customer when I got in, but another service staff took care of me right away. Angel was understanding and answered my questions and took care of my needs. Thank you to all the mechanics/technicians and service staff! More
Angel was waiting for me, it seemed and was very very accommodating. Said it would take about 2 hours for my windshield replacement and it was done faster, showed me to my car and I was happy. accommodating. Said it would take about 2 hours for my windshield replacement and it was done faster, showed me to my car and I was happy. More
A little unorganized at the drive up. ... Angel was doing his best, but ended up hand washing our car off because no one had done it. Also I was to get a cabin filter and tire rotation. I ... Angel was doing his best, but ended up hand washing our car off because no one had done it. Also I was to get a cabin filter and tire rotation. I don't think it got anything but the oil change and a wiper blade. Sorry! everything else was fine! Thanks Gerald More
Skip this Subaru dealer. Their service department is abysmal. The representatives are ignorant on basic car needs and repair and cannot answer questions or give you the assur Their service department is abysmal. The representatives are ignorant on basic car needs and repair and cannot answer questions or give you the assurance you need, they don’t properly explain their recommendations, and have poor communication. My representative repeatedly interrupted and talked over me and was unable to answer a simple question, even if it was stating that they did not know and would follow up after speaking to an expert. I’ve also had zero follow up from the dealership after reporting my experience. Most Subaru dealerships are outstanding on customer service, not this one, go elsewhere. More
Great service department! Also done in timely manner. Also has a great waiting are with plenty of free drinks and snacks. I only use Subaru Parts for my car. Also done in timely manner. Also has a great waiting are with plenty of free drinks and snacks. I only use Subaru Parts for my car. More