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Summit Subaru El Cajon

El Cajon, CA

4.7
893 Reviews

900 Arnele Avenue

El Cajon, CA

92020

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Showing 893 reviews

March 24, 2022

Very respectful and professional experience. Salesman was great. Very good overall experience. I would recommend to another person. More

by richard.llopis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rone Isho, John Garcia, Doug Birdsall
Mar 25, 2022 -

Summit Subaru El Cajon responded

Richard, Thank you for your positive review and for calling out Douc, John and Rone in your review. We are pleased to learn that you received respectful and professional service and appreciate your confidence in recommending us to others. We hope we have earned your loyalty for years to come. Paul Fllmore General Manager Subaru of El Cajon

March 23, 2022

Made appointment over the phone and I was accommodated the next day. The service staff are friendly and seem to be hardworking. Angel was attending another customer when I got in, but another service staf More

by E B
Recommend Dealer
Yes
Employees Worked With
Angel Flores
Mar 25, 2022 -

Summit Subaru El Cajon responded

Thank you for providing all the positive detail on your service experience here with us, and in letting us know that our Service Advisors and our Technicians were able to work together to provide an exceptional experience. Your 5-STAR review and your recommendation are greatly appreciated. Tim Anderson Fixed Operations Director Subaru of El Cajon

March 23, 2022

Angel was waiting for me, it seemed and was very very accommodating. Said it would take about 2 hours for my windshield replacement and it was done faster, showed me to my car and I was happy. More

by Judy.bourbonnais
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Flores
Mar 25, 2022 -

Summit Subaru El Cajon responded

Judy, Thank you for taking your personal time to let us and others know that Angel was able to surprise and delight. Angel works closely with our technicians to ensure that your job is completed in an efficient manner. We are pleased to learn of your satisfaction with our service. Thank you for choosing Subaru of El Cajon! Paul Fillmore General Manger Subaru of El Cajon

March 23, 2022

A little unorganized at the drive up. ... Angel was doing his best, but ended up hand washing our car off because no one had done it. Also I was to get a cabin filter and tire rotation. I More

by jerspa3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Flores
Mar 25, 2022 -

Summit Subaru El Cajon responded

Gerald, Thank you for letting us know of your issues during your visit, and we apologize if we seemed a little unorganized when you drove up. We are grateful that Angel was able to go the extra mile to ensure that your vehicle was delivered clean as you should expect. If you feel there are services that you requested that were not performed, please contact Angel for clarification and he can reschedule if needed. Thank you for your review and thank you for your business. Tim Anderson Fixed Operations Director Subaru of El Cajon

March 23, 2022

Skip this Subaru dealer. Their service department is abysmal. The representatives are ignorant on basic car needs and repair and cannot answer questions or give you the assur More

by ERICA H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monica
Mar 25, 2022 -

Summit Subaru El Cajon responded

Erica, Thank you for your candid feedback on your service experience. As the new service director here at Subaru of El Cajon I have been working to improve people and processes, so this review brings concern to my effort. I will try to track this back and contact you. If you do not hear from me, please ask for me personally at 619-440-0404. Let's make this right or you, our desire is your complete satisfaction. Tim Anderson Fixed Operations Director Subaru of El Cajon

March 23, 2022

Just prompt and courteous and excellent service. That's it. Angel Flores is really great. That's it More

by rlparks88
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angel Flores
Mar 25, 2022 -

Summit Subaru El Cajon responded

Another great review for Angel Flores! Thank you, thank you! We are pleased to learn that you received prompt and courteous service. We appreciate your positive review, your recommendation and your loyalty. Thanks for choosing Subaru of El Cajon. Tim Anderson Fixed Operations Director Subaru of El Cajon

March 23, 2022

Highly recommend this awesome professional group of individuals. Love our Subaru and the experience we had there!!!! More

by engineman25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Gorgis
Mar 25, 2022 -

Summit Subaru El Cajon responded

EngineMan, So cool of you to recognize the awesomeness of our team here at Subaru of El Cajon. Thank you for the kudos for Romeo and we are pumped to hear that you loved our "Subaru Experience"! Looking forward to serving you for years to come. Rone Isho General Sales Manager Subaru of El Cajon

March 23, 2022

Great service department! Also done in timely manner. Also has a great waiting are with plenty of free drinks and snacks. I only use Subaru Parts for my car. More

by CHRIS.SIPPERLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Fillmore, Randall Blaum, Angel Flores, Kevin Kane, Luis Arredondo
Mar 25, 2022 -

Summit Subaru El Cajon responded

Chris, Thank you for letting us and others know that we have a "GREAT SERVICE DEPARTMENT"! As the Fixed Operations Director it is a pleasure to learn that our efforts are making a difference. And thank you for recognizing our recent improvements in our waiting area. We appreciate your loyalty to us and the Subaru Brand. Thank you for your business. Tim Anderson Fixed Operations Director Subaru of El Cajon

March 23, 2022

All work was perform as discussed on the work invoice in a completely satisfactory manner. More

by mark@mpkphotos.com
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Farris
Mar 25, 2022 -

Summit Subaru El Cajon responded

Mark, We are grateful for your positive 5-STAR review and in informing us that we met your expectations. We love customers like you and we appreciate your time in leaving your review. Thank you, Tim Anderson Fixed Operations Director Subaru of El Cajon

March 23, 2022

The service team was on time and got everything fixed in a timely manner Thank You for the great customer service. More

by SSALDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Flores
Mar 25, 2022 -

Summit Subaru El Cajon responded

Thank you for taking your personal time to provide this positive feedback on your experience. Our mission is to provide fast and friendly service on every client visit. I'm pleased to learn that this is happening. Thank you for your business and your loyalty to Subaru of El Cajon. Tim Anderson Fixed Operations Director Subaru of El Cajon

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