Dealer Reviews

Service Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

All Salespeople

Sales Department

Summit Subaru El Cajon

Overview Reviews (905) Inventory (262)

Summit Subaru El Cajon

Name: Summit Subaru El Cajon
Address: 900 Arnele Avenue, El Cajon, CA, 92020, US
Telephone: (619) 784-1939
Rating: 4.7

4.7

905 Reviews

900 Arnele Avenue, El Cajon, California 92020

Directions Directions

Sales: (619) 784-1939

Contact Dealership

Summit Subaru El Cajon

El Cajon, CA

Overview

Reviews

Vehicles

4.7

905 Reviews

Call Dealership (619) 784-1939

View Awards

900 Arnele Avenue

El Cajon, CA

92020

Directions

4.7

905 Reviews

Write a Review

This rating includes all dealership reviews, with more weight given to recent reviews.

Sales Price Transparency

Service Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Workmanship

Service Time

Service Communication

Overview Reviews (905) Inventory (262)

Contact Summit Subaru El Cajon

Sales: (619) 784-1939

Call (619) 784-1939

Name

Mobile Number or Email

Error in sending request, please try again.

Message (Optional)

Select a Salesperson (Optional)

Contact Dealership

Filter Reviews by Keyword

customer service buying experience helpful friendly staff price make appointment Angel service department

By Type

Showing 905 reviews

April 06, 2022

SERVICE VISIT

Everyone is very courteous and it was not a problem to add an oil change when bringing in our car for a recall repair. add an oil change when bringing in our car for a recall repair. More

by URSULALEIMBACH13

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Sam Alsaigh

Report | Print

Apr 12, 2022 -

Summit Subaru El Cajon responded

Hello Ursula, Thank you so much for taking the time to leave a 5-star review with us. Your opinion matters and we are grateful for your feedback. I am glad to hear that our team treated you with courtesy and that we were able to get everything squared away for you. Thank you for your business and we hope you come and see us again soon! Tim Anderson Fixed Operations Director Subaru of El Cajon

April 05, 2022

SERVICE VISIT

My car has always gotten thorough treatment here. I would recommend Subaru of El Cajon. I would recommend Subaru of El Cajon. More

by MRSVEVERKA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Unknown

Report | Print

Apr 05, 2022 -

Summit Subaru El Cajon responded

Hello, I am so pleased to hear you had a great and thorough experience with us! Thank you for taking the time to write us a review as your feedback helps us to make sure we are providing our customers with the best service possible! Thank you for your business and I hope you come back and see us soon! Tim Anderson Fixed Operations Director Subaru of El Cajon

April 05, 2022

SERVICE VISIT

Friendly, professional out to please the customer. Subaru El Cajon is a great place too buy a Subaru because of the service they can deliver! Subaru El Cajon is a great place too buy a Subaru because of the service they can deliver! More

by HSP1005

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Ray Clearwater

Report | Print

Apr 05, 2022 -

Summit Subaru El Cajon responded

Hello, Thank you so much for taking the time to write us this positive review! I am so pleased to hear that you experienced friendly and professional service with our team as both of those qualities are very important to us. Thank you for choosing Subaru of El Cajon and we hope you come see us again! Cheers, Tim Anderson Fixed Operations Director Subaru of El Cajon

April 04, 2022

SERVICE VISIT

Subaru of El Cajon is an awesome place! The staffs are friendly and knowledgeable! I will definitely recommend them to my family and friends! The staffs are friendly and knowledgeable! I will definitely recommend them to my family and friends! More

by Ivann

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Ray Clearwater

Report | Print

Apr 04, 2022 -

Summit Subaru El Cajon responded

Hi Ivann, Thank you for your positive review of your service experience here at Subaru of El Cajon! I am pleased to hear you had a great experience with our team. Thank you for your business and for recommending us to your family and friends! We hope you come back and see us soon. Tim Anderson Fixed Operations Director Subaru of El Cajon

April 04, 2022

SERVICE VISIT

I had an unfortunate poor service experience due to the service account manager. Communication was unclear and I never knew what was happening with my car. My rating initially reflected my 1 month strugg service account manager. Communication was unclear and I never knew what was happening with my car. My rating initially reflected my 1 month struggle with a 1 star. But once I physically went down to dealer for an update the team made everything right and the team reached out after so I did decide to change my stars to reflect how they made things better.I got a better service account person to help and reached out the the GM. They both receive high stars - and luckily the prior service person is no longer with the team. More

by STACISANDERS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Paul Fillmore, Ray Clearwater

Report | Print

Apr 06, 2022 -

Summit Subaru El Cajon responded

Staci, Thank you for reaching out to me and allowing us to make everything right. We apologize for any misunderstanding and appreciate the opportunity to deliver a positive client experience, as your satisfaction is our goal. We sincerely apologize that this was not your experience from the start. If you find our resolution acceptable, then we would greatly appreciate your reconsideration of your star rating as it might better reflect your entire experience. We thank you for allowing us to serve you and we thank you for your business. Paul Fillmore General Manager Subaru of El Cajon

April 03, 2022

SERVICE VISIT

Went above and beyond to solve my warranty issue with my vehicle. Kept the car for as long as needed to repair and gave a loaner vehicle. Kept the car for as long as needed to repair and gave a loaner More

by Manny.gasca

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

John Garcia, Ricardo Orozco, Luis Arredondo, Doug Birdsall, Vicky Fox, Portia Blow

Report | Print

Apr 04, 2022 -

Summit Subaru El Cajon responded

Hi Manny, We are glad that we were able to provide you with great service and that our team was able to help you find a solution for your warranty! Thank you for taking the time to write a thoughtful review. Your feedback is always appreciated and helps our team to continue improving! Thank you for choosing Subaru of El Canon! Tim Anderson Fixed Operations Director Subaru of El Cajon

April 02, 2022

SALES VISIT - NEW

Excellent customer service! !! Best car buying experience I've ever had. Dylan Ramo provided outstanding personal care in helping me to order the vehicle that personally aligned !! Best car buying experience I've ever had. Dylan Ramo provided outstanding personal care in helping me to order the vehicle that personally aligned with all my personal needs. Dylan was very knowledgeable and able to anticipate questions and concerns before they were asked. All staff was genuinely courteous, friendly, and made the whole experience wonderful! Thank you so much for the care that you take in providing excellent customer service! More

by DENISEMICHELLEPETERS

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Dylan Ramo, John Garcia

Report | Print

Apr 04, 2022 -

Summit Subaru El Cajon responded

Hi Denise, Thank you so much for this thoughtful 5-star review! I am so pleased to hear you had an excellent experience here at Subaru of El Cajon and that Dylan was able to provide you with outstanding service as well as the rest of our team. \Your feedback is important to us and we appreciate you taking the time to let us know about your wonderful experience. Thank you for your business and hope you come back and see us! Paul Fillmore General Manager Subaru of El Cajon

April 01, 2022

SERVICE VISIT

Always great service here! Very quick, helpful, and thorough. I feel confident in the quality of care my vehicle receives. Very quick, helpful, and thorough. I feel confident in the quality of care my vehicle receives. More

by rkuzara

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Monica Flores

Report | Print

Apr 04, 2022 -

Summit Subaru El Cajon responded

Hello, I am so glad to hear that we were able to provide you with great service and that our team was helpful, quick and thorough as we stress the importance of all of these things to our team. Thank you for taking the time to write a 5-star review! Your feedback is always appreciated. Thank you for choosing Subaru of El Canon! Tim Anderson Fixed Operations Director Subaru of El Cajon

March 31, 2022

SERVICE VISIT

I found a screw in my tire. Bummer. I drove to my "go to dealer", Subaru of El Cajon, where I was immediately met in the service lane. The advisor, Sam, was able to get the car Bummer. I drove to my "go to dealer", Subaru of El Cajon, where I was immediately met in the service lane. The advisor, Sam, was able to get the car seen in a timely manner where it was determined that the screw had not penetrated the tread. This is the second time I've had to have service done without an appointment and on both occasions I've experienced professional, friendly, expedited service with the offer of a courtesy car wash. Thank you and kudos to the service department! More

by Hank

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Sam

Report | Print

Apr 01, 2022 -

Summit Subaru El Cajon responded

Hank, Thank you for your great review of your recent experiences with our service department. We keep a separate team of technicians handy for emergency and express service to accommodate issues just like this. It does make a difference in the level of service we can offer, and our clients seem to love the convenience. Thank you for your loyalty to our service team here at Subaru of El Cajon. Tim Anderson Fixed Operations Director Subaru of El Cajon

March 31, 2022

SERVICE VISIT

I was very impressed with th great customer service. Vey patient and helpful!. I love the quick drive up oil change as well. Vey patient and helpful!. I love the quick drive up oil change as well. More

by JONIRACEGIRL

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Ricardo Orozco

Report | Print

Apr 01, 2022 -

Summit Subaru El Cajon responded

Joni, Thank you for your positive review of your service experience here at Subaru of El Cajon with our Service Manager Ricardo. I'll be sure to pass along that you were impressed with his service and that you found him to be patient and helpful. Thank you for mentioning our Express Service. Stop in for an oil change, tire rotation, multi-point inspection or other minor maintenance services – with or without an appointment! Our dedicated team of factory trained technicians will get you and your Subaru back on your way. Fast! Looking forward to seeing you again soon. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon

Summit Subaru El Cajon Awards Awards

Showing 905 reviews

Map and Directions to Summit Subaru El Cajon