Summit Subaru El Cajon

Summit Subaru El Cajon responded

Hi Manny, We are glad that we were able to provide you with great service and that our team was able to help you find a solution for your warranty! Thank you for taking the time to write a thoughtful review. Your feedback is always appreciated and helps our team to continue improving! Thank you for choosing Subaru of El Canon! Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Hi Denise, Thank you so much for this thoughtful 5-star review! I am so pleased to hear you had an excellent experience here at Subaru of El Cajon and that Dylan was able to provide you with outstanding service as well as the rest of our team. \Your feedback is important to us and we appreciate you taking the time to let us know about your wonderful experience. Thank you for your business and hope you come back and see us! Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Hello, I am so glad to hear that we were able to provide you with great service and that our team was helpful, quick and thorough as we stress the importance of all of these things to our team. Thank you for taking the time to write a 5-star review! Your feedback is always appreciated. Thank you for choosing Subaru of El Canon! Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Hank, Thank you for your great review of your recent experiences with our service department. We keep a separate team of technicians handy for emergency and express service to accommodate issues just like this. It does make a difference in the level of service we can offer, and our clients seem to love the convenience. Thank you for your loyalty to our service team here at Subaru of El Cajon. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Joni, Thank you for your positive review of your service experience here at Subaru of El Cajon with our Service Manager Ricardo. I'll be sure to pass along that you were impressed with his service and that you found him to be patient and helpful. Thank you for mentioning our Express Service. Stop in for an oil change, tire rotation, multi-point inspection or other minor maintenance services – with or without an appointment! Our dedicated team of factory trained technicians will get you and your Subaru back on your way. Fast! Looking forward to seeing you again soon. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you for the very detailed and candid review of your purchase experience with Rick and Tyler in our sales team. As you found, you can count on our team at Subaru of El Cajon to be helpful, friendly and informative, consult individually based on your specific wants, needs and capabilities, and to be straight forward and transparent at all times. At Subaru of El Cajon we know that if we treat our clients right, that they will tell their friends and family. We appreciate your willingness to tell yours about us. Rone Isho General Sales Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Hugh, Thank you for the positive 5-STAR review of your purchase experience here at SUBARU of El Cajon. The way we stand apart from other local Subaru dealers is with our people and how we treat our customers. Its great to hear that my team was helpful and found you just what you needed. Rone Isho General Sales Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Sabrena, Thank you for the super amazing review of your service experience here with Angel. We are glad to learn that you receive consistently knowledgeable and helpful service when you visit with us. Thank you for allowing us to care of your Forrester. We appreciate that you have chosen Subaru of El Cajon. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

We apologize that it too so long for your parts to arrive. This is frustrating to all of us. Please understand that this is more of a reflection of the manufacturer and not your local Subaru dealership. Covid has created supply chain shortages that are touching every single industry, causing shortages and delays across the globe. Your parts arrived as soon as we could get them. In knowing this we might hope that you'd re-evaluate youre review to one that is more reflective of your experience with our people. Thank you for your consideration. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Jash Thank you for taking your time to detail your positive purchase experience with Jose here at Subaru to El Cajon. It is absolutely wonderful to learn that working with us was one of your better car buying experiences. We appreciate your business and the time you took to leave your review. Rone Isho General Sales Manager Subaru of El Cajon