Summit Subaru El Cajon

Summit Subaru El Cajon responded

Thank you for your loyalty and for your referral to a friend, what a great compliment! Our service department prides itself on delivering the same exceptional customer service each and every time a customer comes to visit, thank you for recognizing their amazing work. Our service writers also uphold the same expectations for themselves. Thank you for this great review and we can't wait to have you at Subaru of El Cajon again in the future. Rone Isho General Sales Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Phil, Thank you so much for your 5-star review. We are so glad to hear that our incredible service team made your experience great with their knowledge and dedication to do their best for you! Looking forward to having you back at Subaru of El Cajon! Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Steve, we are so glad to hear your experience with us was comfortable and easy! We take care of each customer and strive for quality service here at Subaru of El Cajon! Rone Isho General Sales Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thank YOU! Your excitement from visiting us brings so much joy to our staff. Knowing we helped another customer and made their lives a little easier today! Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Ray is one of the best we have here at Subaru El Cajon! Thank you for your glowing review, he will be happy to hear you were satisfied with your windshield replacement. We look forward to having you back in the future! Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Jonaah, welcome to Subaru El Cajon! We were so happy to have you in for the first time and are glad to hear your experience was a positive one. We strive to be our best selves for our customers and deliver quality results in a timely manner. Hope to see you back! Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

With supply chain issues across the globe, this is a very difficult time to be in the automotive repair business to give reliable estimates when we rely on the input from the suppliers. We want to be able to provide better estimates and we need all of our customers to understand that there are issues beyond our control right now. It is very unfortunate that our dealerships are feeling the wrath of this situation. We apologize if we did not communicate better on this issue. Know that we would have provided a loaner if we knew the parts were going to be such an issue. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you so much for your positive review! Ray is an incredible employee and we will be sure to let him know his timely communication with you made your experience all the better! Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Tabetha, Thank you for your positive review! Juan is an incredible employee here and we are glad to hear about your positive experience with him. Patience is part of our values and we are here to help you with whatever you need! We look forward to seeing you again! Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Jason, Your experience is important to us and we are so glad to hear yours was stress-free and easy! We strive to provide the best for our customers so you don't have to worry. Looking forward to having you back with us. Paul Fillmore General Manager Subaru of El Cajon