Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Summit Subaru El Cajon

El Cajon, CA

Overview
Reviews
Vehicles
4.7
890 Reviews
Call Dealership (619) 784-1939
View Awards

900 Arnele Avenue

El Cajon, CA

92020

Directions

By Type

Showing 890 reviews

May 02, 2022

Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you. More

by fjs5
Customer Service
Recommend Dealer
Yes
Employees Worked With
Alejandro Ramos
Report | Print
May 04, 2022 -

Summit Subaru El Cajon responded

Thank YOU! Your excitement from visiting us brings so much joy to our staff. Knowing we helped another customer and made their lives a little easier today! Paul Fillmore General Manager Subaru of El Cajon

May 02, 2022

Ray always takes great care of me. This last visit I had my windshield replaced. Ray made sure I was aware of the process and the time-line. More

by LMR345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Report | Print
May 04, 2022 -

Summit Subaru El Cajon responded

Ray is one of the best we have here at Subaru El Cajon! Thank you for your glowing review, he will be happy to hear you were satisfied with your windshield replacement. We look forward to having you back in the future! Tim Anderson Fixed Operations Director Subaru of El Cajon

May 02, 2022

This was my first time working with the El Cajon team and I was very impressed, everyone was friendly and managed my service requirements in a timely manner. More

by jonaah310_90242
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Orozco
Report | Print
May 04, 2022 -

Summit Subaru El Cajon responded

Jonaah, welcome to Subaru El Cajon! We were so happy to have you in for the first time and are glad to hear your experience was a positive one. We strive to be our best selves for our customers and deliver quality results in a timely manner. Hope to see you back! Tim Anderson Fixed Operations Director Subaru of El Cajon

May 02, 2022

Poor communication between dealership and part supplier resulted in confusion and inaccurate estimate of required time for repair completion. No loaner car offered for almost a week. More

by jdetweiler
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Clearwater
Report | Print
May 04, 2022 -

Summit Subaru El Cajon responded

With supply chain issues across the globe, this is a very difficult time to be in the automotive repair business to give reliable estimates when we rely on the input from the suppliers. We want to be able to provide better estimates and we need all of our customers to understand that there are issues beyond our control right now. It is very unfortunate that our dealerships are feeling the wrath of this situation. We apologize if we did not communicate better on this issue. Know that we would have provided a loaner if we knew the parts were going to be such an issue. Paul Fillmore General Manager Subaru of El Cajon

May 01, 2022

Ray Clearwater was great, he was on top of my case, timely communication and information, I am very happy with Subaru of El Cajon! More

by mingyah
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Report | Print
May 04, 2022 -

Summit Subaru El Cajon responded

Thank you so much for your positive review! Ray is an incredible employee and we will be sure to let him know his timely communication with you made your experience all the better! Paul Fillmore General Manager Subaru of El Cajon

April 30, 2022

Thank you Juan, very patient, no pressure and followed through with everything promised. 💯 satisfied and would absolutely recommend! More

by tuck_tabetha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rahmani, Juan Ley
Report | Print
May 04, 2022 -

Summit Subaru El Cajon responded

Tabetha, Thank you for your positive review! Juan is an incredible employee here and we are glad to hear about your positive experience with him. Patience is part of our values and we are here to help you with whatever you need! We look forward to seeing you again! Tim Anderson Fixed Operations Director Subaru of El Cajon

April 30, 2022

I had a very good experience. It was stress free. Great customer service . Thanks, Jason More

by jbh03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rone Isho, Mike Rahmani, Doug Birdsall, Jason Connors
Report | Print
May 04, 2022 -

Summit Subaru El Cajon responded

Jason, Your experience is important to us and we are so glad to hear yours was stress-free and easy! We strive to provide the best for our customers so you don't have to worry. Looking forward to having you back with us. Paul Fillmore General Manager Subaru of El Cajon

April 29, 2022

Polite and friendly staff! The oil change was completed in about an hour! Thank you!! More

by MILLIEM75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Orozco
Report | Print
May 04, 2022 -

Summit Subaru El Cajon responded

We are so glad your oil change was completed in a timely manner! Here at Subaru of El Cajon we strive for the best customer service and quality care! We hope to see you again! Tim Anderson Fixed Operations Director Subaru of El Cajon

April 29, 2022

Friendly, helpful, kind, people. They have explained things/situations to me so I “get it.” I definitely would choose them again. Easy to do business with. More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Farris, Rick Gonzales
Report | Print
May 04, 2022 -

Summit Subaru El Cajon responded

Nancy, we strive to ensure our customers are taken care of and understand what we are doing for you. I am so glad you had this positive experience with us and look forward to seeing you back! Tim Anderson Fixed Operations Director Subaru of El Cajon

April 28, 2022

Great communication, they were accommodating and very helpful. Appreciated the updates on text messaging. Friendly and came back with a clean car. More

by MKJSPUD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know the name
Report | Print
May 04, 2022 -

Summit Subaru El Cajon responded

Thank you for your 5-star review! We strive for the best communication and accommodation with our customers. And we are glad to hear the text updates were helpful in your experience with us. Looking forward to having you back for future services with us. Tim Anderson Fixed Operations Director Subaru of El Cajon

1
...
39
40
41
...
89