Summit Subaru El Cajon

Summit Subaru El Cajon responded

Thanks for a great review about your service experience with us here at Subaru of El Cajon! Our team ensures to make sure our customers are informed throughout the entire service process. They also strive to provide quick and exceptional service. We are glad that you had such an amazing visit with us, reviews like this encourage us to keep working hard! We sincerely thank you for your business and would love to work with you again in the future. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thanks so much for taking the time to leave this awesome review, your kind words encourage us to keep up the good work! Here at Subaru of El Cajon, we strive to provide exceptional and friendly customer service, our customers are our number one priority. We are glad had a positive visit with us, I can ensure you that you will experience the same courteous service each and every time you return. Thank you for your business and we hope to see you again for your future servicing needs. We thank you for your business. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Wow, thanks for this awesome review! Thanks for recognizing Ray's hard work, he strives to provide excellent service and always makes sure his clients are happy. Here at Subaru of El Cajon, we understand that our customers are busy and servicing might not always fit into their full schedule. We will always work with the customer to work with their schedule and make sure their needs are met in a timely manner. I am glad that we were able to accommodate your schedule that wouldn't interfere with your workday. Thank you for your business and we would love to work with you again in the future. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thanks so much for taking the time to leave this exceptional review about your service visit with us here at Subaru of El Cajon. We are so lucky that we are your go-to dealership for maintenance, we thank you for your loyalty! Ray always goes above and beyond to give our customers a great experience, I am glad to hear that his service exceeded your expectations. We thank you for your business and can't wait to see you again in the future, we love to work with customers like you! Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Mike, We greatly apologize if your wife feels that the services provided were not adequately explained, that is totally on us and our Service Advisors. Rest assured that on your April visit we provided standard maintenance services that your higher mileage vehicle needed. Filter change, oil change, brake pads and resurfacing rotors, rotate tires, alignment... these are all standard maintenance items that were required for safety and performance of your vehicle. And our numbers do not match what you are stating in your review, so please contact us so that we can make an adjustment. Thank you for the opportunity to ensure you are a satisfied client. Tim Anderson Service and Parts Director Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you for taking the time to leave this great review about your experience with us. Here at Subaru of El Cajon, we make sure to walk the customer through the entire car-buying process, especially first-time car buyers! Congratulations on your new purchase, buying your first car is a huge milestone and it means a lot that you chose to purchase your vehicle from us. Dylan is the best, he is always working hard to provide exceptional customer service and to ensure that our customers always leave happy, thanks for recognizing his hard work. We sincerely thank you for your business and we would love to see you again for your future purchasing endeavors. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Mugs, Thank you for sharing your concern, and rest assured that we have a team ready, willing and able to help. Please stop by our "Love Shack" where there are qualified and trained employees standing by to assist with issues just like this. Learn more here https://bit.ly/3NlMX8I or call (619) 440-0404 and ask for Randall or Patrick to set-up an appointment. We look forward to serving you better. Randall Blaum Love Shack Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you for this great review! I am happy to hear that you had a great experience with us, our team is constantly going above and beyond to make the car buying process as easy and painless as possible. Thanks for recognizing our hard work! We thank you for your business and hope to see you again in the future. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

James, Thanks so much for taking the time to leave this review about your experience here at Subaru of El Cajon, I am glad that your visit was great! JP always does such a fantastic job at understanding what our customers need and making sure that they always leave happy, your kind words encourage him to keep up the excellent work! This post-pandemic world has been crazy for us too, we are very flexible and accommodating when it comes to circumstances affected by the pandemic. I am glad that we were able to help you with your lease trade-in, thank you for your business and we would love to have you back in the future. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you for this awesome review about your sales experience here at Subaru of El Cajon! Our sales team does an amazing job at making sure our customers are comfortable and informed, thank you for recognizing their hard work. Applying for a loan can sometimes be very tedious and stressful, but our team makes sure to walk you through every step of the process to make it hassle-free! We are so glad that you had a great experience with us and hope that you visit us again soon. Thank you for your business! Paul Fillmore General Manager Subaru of El Cajon