Summit Subaru El Cajon

Summit Subaru El Cajon responded

Mike, We greatly apologize if your wife feels that the services provided were not adequately explained, that is totally on us and our Service Advisors. Rest assured that on your April visit we provided standard maintenance services that your higher mileage vehicle needed. Filter change, oil change, brake pads and resurfacing rotors, rotate tires, alignment... these are all standard maintenance items that were required for safety and performance of your vehicle. And our numbers do not match what you are stating in your review, so please contact us so that we can make an adjustment. Thank you for the opportunity to ensure you are a satisfied client. Tim Anderson Service and Parts Director Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you for taking the time to leave this great review about your experience with us. Here at Subaru of El Cajon, we make sure to walk the customer through the entire car-buying process, especially first-time car buyers! Congratulations on your new purchase, buying your first car is a huge milestone and it means a lot that you chose to purchase your vehicle from us. Dylan is the best, he is always working hard to provide exceptional customer service and to ensure that our customers always leave happy, thanks for recognizing his hard work. We sincerely thank you for your business and we would love to see you again for your future purchasing endeavors. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Mugs, Thank you for sharing your concern, and rest assured that we have a team ready, willing and able to help. Please stop by our "Love Shack" where there are qualified and trained employees standing by to assist with issues just like this. Learn more here https://bit.ly/3NlMX8I or call (619) 440-0404 and ask for Randall or Patrick to set-up an appointment. We look forward to serving you better. Randall Blaum Love Shack Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you for this great review! I am happy to hear that you had a great experience with us, our team is constantly going above and beyond to make the car buying process as easy and painless as possible. Thanks for recognizing our hard work! We thank you for your business and hope to see you again in the future. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

James, Thanks so much for taking the time to leave this review about your experience here at Subaru of El Cajon, I am glad that your visit was great! JP always does such a fantastic job at understanding what our customers need and making sure that they always leave happy, your kind words encourage him to keep up the excellent work! This post-pandemic world has been crazy for us too, we are very flexible and accommodating when it comes to circumstances affected by the pandemic. I am glad that we were able to help you with your lease trade-in, thank you for your business and we would love to have you back in the future. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you for this awesome review about your sales experience here at Subaru of El Cajon! Our sales team does an amazing job at making sure our customers are comfortable and informed, thank you for recognizing their hard work. Applying for a loan can sometimes be very tedious and stressful, but our team makes sure to walk you through every step of the process to make it hassle-free! We are so glad that you had a great experience with us and hope that you visit us again soon. Thank you for your business! Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Janet, Thanks for visiting us here at Subaru of El Cajon and for leaving this great review about your experience. Our service team is constantly working hard to provide quick and exceptional service, I'm glad they were helpful and got the job done quickly! We always offer a complementary exterior car wash with any service, glad that you enjoyed it! We thank you for your business and hope to see you again for your future servicing needs. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thanks for this awesome five-star review! Ray is truly the best, he is extremely knowledgable and is always going above and beyond to make sure the customer is informed throughout the whole process. I will pass on your kind words to him, reviews like this encourage him to keep up the great work! I am happy to hear that you had such a great service experience with us, thank you for your business and we hope to see you again in the future. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you for taking the time to leave this positive review online for others to see, I am glad that your experience with us here at Subaru of El Cajon was a positive one! Our team strives to provide only the best customer service and ensure that every client is satisfied, thanks for recognizing their hard work. We thank you for your loyalty and we can't wait to have you visit us again for future service work. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thanks for this awesome online review about your experience here at Subaru of El Cajon. We try our best to fit in each and every customer we can, we strive to provide only the best customer experience. Even though we weren't able to find your appointment, I am glad we were able help you out, but I can ensure you that will not happen again. We thank you for your business and we hope to see you again in the future Tim Anderson Fixed Operations Director Subaru of El Cajon