Summit Subaru El Cajon

Summit Subaru El Cajon responded

Hugo, Good feedback, thank you for letting us know that our printer is misaligned. I will be sure to work with our printing service to have this corrected. Tim Anderson Service and Parts Director Subaru of El Cajon

Summit Subaru El Cajon responded

Thanks for taking the time to leave this great review. We are happy to hear that our team was personable, professional, and knowledgeable. Our team here at Subaru of El Cajon strives to provide exceptional customer service to ensure that our customers leave with the perfect vehicle. We thank you for your business. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Akermath, We apologize that we did not notify you when your vehicle was finished, sometimes the hand-off with the detail team, the valets and our service advisors fails. Thank you for bringing it to our attention. As for additional services, these are only recommended in alignment with Subaru repair and maintenance guidelines. As a certified Subaru service center we are requested to notify clients of necessary services for the health and safety of their vehicles. If you would like us to not advise on recommended services please tell Kathleen during your next visit and we can put a note in your customer record. Tim Anderson Service and Parts Director Subaru of El Cajon.

Summit Subaru El Cajon responded

Thank you so much for taking the time to review your sales experience with us, our team strives to deliver helpful and knowledgable service to ensure that the car-buying process is seamless. We are glad that we were able to help you out! Thank you so much for choosing to do business here at Subaru of El Cajon and we would love to work with you again in the future. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you for this positive review! So glad that you had a great service experience with us, our team strives to provide our customers with an exceptional experience. We sincerely thank you for your business and we hope to see you again for your future servicing needs! Please recommend Subaru of El Cajon to your friends and family, we would love to work with them. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Hey Anita, Thank you for taking the time to leave this review! So glad to hear that Rick was very professional and courteous, he works hard to provide exceptional customer service. We are glad that you love your new vehicle, we love getting to work with you! Thank you for your business and we would love to see you again for your future purchasing needs. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Dan, Thank you for the candid feedback, we understand that you feel we are over surveying. Thank you for that feedback, as it is sincerely appreciated and we will take note of your review. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Woah, thank you so much for your loyalty, you've been visiting us for almost 15 years! This is an amazing compliment, we love to work with long-time customers like you. I can ensure you that you will receive the same high-quality service every time you return. Our team is constantly working hard to provide our customers with an exceptional experience to ensure that they are nothing but satisfied. Again, we thank you for your loyalty and for your business! Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Hey! Thank you so much for taking the time to leave this exceptional review about your service experience with us. We are happy to hear that you received pleasant and friendly service, our team strives to provide the customer with a great experience. They also do an amazing job at making sure you are informed throughout the servicing process and notified when your vehicle is ready. We thank you for your visit and we hope that you come back for your future servicing needs. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Thanks for this great review! Our team here is truly remarkable, they always know what the customers want and make sure that they are comfortable throughout the entire car-buying process. Please recommend Subaru of El Cajon to your family and friends, because a referral is one of the best compliments we could receive! Thank you for choosing us for your purchasing needs and we would love to work with you again in the future. Paul Fillmore General Manager Subaru of El Cajon