Summit Subaru El Cajon

The experience is always great at this dealership. They were polite, fast with service, and kept me informed. They were polite, fast with service, and kept me informed. More

This was my first time visiting this dealership, and the experience was outstanding. Great service! experience was outstanding. Great service! More

This dealer provided an online price and when we went to the dealership there were approx $2000 in "add ons" not advertised in the online price. Not willing to negotiate an all cash deal with us. There wa the dealership there were approx $2000 in "add ons" not advertised in the online price. Not willing to negotiate an all cash deal with us. There was also a chip in the windshield hidden by the windshield wiper and after only 3 days of having the car we have a huge crack in the windshield and the General manager has told us they won't offer any compensation towards a new replacement windshield. We had to call multiple times to get all of the documents for the vehicle including the limited warranty and information on the add ons. We also have to spend $400+ for a spare key, dealership not willing to look for the spare key "they say they don't have one". Do not buy a vehicle from this dealership, customer service lack of caring is beyond. More

The dealership is currently going through renovations. Overall service is great. The customer service team especially Monica were super nice and friendly. Overall service is great. The customer service team especially Monica were super nice and friendly. More

I recently visited my local Subaru dealership for routine maintenance, and overall, I had an excellent experience. Service Quality: The technicians were knowledgeable and thorough in their work. My car wa maintenance, and overall, I had an excellent experience. Service Quality: The technicians were knowledgeable and thorough in their work. My car was serviced for an oil change, tire rotation, and a general inspection. The car runs smoothly post-service, which speaks to the quality of their work. Customer Service: The staff at the front desk were friendly and helpful. The wait time was reasonable, and they provided a comfortable waiting area with complimentary coffee and Wi-Fi, which made the wait pleasant. Facilities: The dealership itself was clean and well-maintained. The waiting area was equipped with comfortable seating, and they had a good selection of magazines and a TV for entertainment. Communication: They provided a detailed report of the work done and highlighted areas that may need attention in the future. I appreciated the transparency and the regular updates during the service. Overall Experience: My experience at the Subaru dealership was excellent. The quality of service was top-notch, and the staff were courteous and efficient. I would highly recommend them for their expertise and use of genuine Subaru parts, especially if you own a Subaru. In summary, if you’re looking for reliable service from knowledgeable technicians with excellent customer care, this Subaru dealership is a fantastic choice. More

Performed service on vehicle in a timely manner. Very well done, and reasonably priced. I will definitely go back. Very well done, and reasonably priced. I will definitely go back. More

Excellent service from the advisors. Fast work. Communication always for my vehicle. Always easy to work with. Fast work. Communication always for my vehicle. Always easy to work with. More

Went in to replace a lease. Romio was knowledgeable and friendly. We were taken care of quickly and were happy with the new car. Romio was knowledgeable and friendly. We were taken care of quickly and were happy with the new car. More

Solid customer service. Johnny was an outstanding service rep. I will definitely be a returning customer. Johnny was an outstanding service rep. I will definitely be a returning customer. More

Great service team, especially Sam A. Checked in promptly on arrival by Sam, and had an estimate for review in my Inbox. A nice loaner car was provided at no charge, always a plus. I will Checked in promptly on arrival by Sam, and had an estimate for review in my Inbox. A nice loaner car was provided at no charge, always a plus. I will definitely keep using the Summit Subaru Service Dept for my Subie. More