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Summit Subaru El Cajon

El Cajon, CA

4.7
889 Reviews

900 Arnele Avenue

El Cajon, CA

92020

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Showing 889 reviews

September 02, 2022

This is the second time I have written my review and it went to never-never land twice. You need to straighten your program out as it sucks. The people I dealt with are not listed below. Romeo Gorgis i More

by Raydaytoolrepair
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Gorgis / Bexzaida Lucero
Sep 03, 2022 -

Summit Subaru El Cajon responded

Ray, So sorry about the frustration with our system! We'll make sure to look into that. Thank you for your review! We are glad that Romio was a good salesman and didn't pressure you to buy. Happy to hear that Jason helped you with financial paperwork and explaining the sale and that Bexzy helped you learn about your new vehicle! Thank you so much for leaving us such a detailed review! Paul Fillmore General Manager Subaru of El Cajon

Sep 03, 2022 -

Raydaytoolrepair responded

If you want honest opinions of your employees and services, you need a friendly and complete program to include all your employees. The three people I dealt with were not listed in your employee list.

August 31, 2022

I went in with a small speaker problem which I couldn't immulate for them and they wouldn't take my word for it More

by Ian Bailon Reyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I think her name was Monica
August 31, 2022

Your recent replacement of the engine harness was efficient and appears to have restored all the electrical problems. Thanks for the loaner car and all your courteous service. More

by herbbarb4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adan
Aug 31, 2022 -

Summit Subaru El Cajon responded

We are so glad to hear that the replacement of the engine harness was efficient and fixed all of the electrical problems! We are happy to hear that you liked the loaner car and that you found our service to be courteous! Thank you so much for leaving us some feedback to let us know how we did! Paul Fillmore General Manager Subaru of El Cajon

August 31, 2022

Caring, efficient,,always listening to customers. . Courteous great service. Service dept very informative. Loves animals More

by gasonshine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Aug 31, 2022 -

Summit Subaru El Cajon responded

Thank you for your kind words of praise! We are so glad that you found our dealership to be caring and efficient, and we are happy that you feel listened to. We are pleased that you found our service department to be informative and our service to be courteous and great. Thank you for leaving your feedback; we look forward to your next visit! Paul Fillmore General Manager Subaru of El Cajon

August 30, 2022

Three different services provided in less than two hours at a total price that was less than the quoted estimate. More

by Grampam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salvador Belmonte
Aug 30, 2022 -

Summit Subaru El Cajon responded

We are so glad we were able to provide you with three different services in less than two hours that were less than the quoted estimate. We strive to make our customers happy and satisfied, and we're so glad you found that to be the case! Thank you so much for your feedback! Paul Fillmore General Manager Subaru of El Cajon

August 28, 2022

All the staff were very helpful! Todd, our salesman was very knowledgeable. The gentleman who handled the paperwork was both efficient and nice. More

by bsackett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Harper
Aug 29, 2022 -

Summit Subaru El Cajon responded

We are glad to hear that our staff was helpful! We are pleased that Todd was knowledgeable for you and that other people you dealt with at our dealership were efficient and nice as well. Thank you so much for your feedback! Paul Fillmore General Manager Subaru of El Cajon

Aug 30, 2022 -

bsackett responded

Hi Paul, Everyone was great! Please have the lady contact me at 619-977-2553 or by email to schedule a training appointment.

August 27, 2022

Convient. Great customer service Appreciate the Uber ride and especially the car wash and the shady outdoor waiting area More

by Dlatill
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater, Mariella Martinez
Aug 29, 2022 -

Summit Subaru El Cajon responded

We are glad to hear that our location is convenient for you and that you experienced great customer service here at Subaru of El Cajon! We are happy to provide conveniences for our customers, like your Uber ride and car wash. So happy to hear you enjoyed the shady outdoor waiting area! Thank you for leaving us a review; we appreciate your business and feedback! Paul Fillmore General Manager Subaru of El Cajon

August 27, 2022

Took us in early for our appointment, friendly service. Kept the car overnight and we had to call the next day to see if it was ready or if they were still working on it. All done! More

by DSPEVACK0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember our service specialist name.
Aug 29, 2022 -

Summit Subaru El Cajon responded

So glad to hear that you were able to get in early for your appointment and that you experienced friendly service! Glad that your car was serviced to your satisfaction and that it was finished the next day. Please don't hesitate to reach out if we can do anything else for you! Paul Fillmore General Manager Subaru of El Cajon

August 26, 2022

The location is good. The service department is always great and has time for me. More

by mgirty12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Filipo in sales, Jason in finance, and Bexzy, Mike Rahmani, Jason Connors
Aug 26, 2022 -

Summit Subaru El Cajon responded

We're so glad to hear that our location is good for you and that our service department is great and makes time for you and your needs! We sincerely value your business and thank you for taking the time to leave us a review! Paul Fillmore General Manager Subaru of El Cajon

August 26, 2022

I love my new Crosstrek! Romio was extremely helpful throughout the whole process. I definitely recommend getting a car from El Cajon Subaru! More

by jessvouaux
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romio Gorgis, Mike Rahmani, John Garcia
Aug 26, 2022 -

Summit Subaru El Cajon responded

Jess, We are so happy to hear that you love your new Crosstrek! Glad to hear that Romio was extremely helpful throughout the whole car buying process! We sincerely thank you for your recommendation and review; we value your business! Paul Fillmore General Manager Subaru of El Cajon

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