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Summit Subaru El Cajon

El Cajon, CA

Overview
Reviews
Vehicles
4.7
892 Reviews
Call Dealership (619) 784-1939
View Awards

900 Arnele Avenue

El Cajon, CA

92020

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Showing 892 reviews

September 04, 2022

Subaru of El Cajon was so thoughtful and amazing. I was so nervous about buying a new car for the first time and they made me feel at ease. Jose was so kind and informative. More

by quirk619
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Garcia, Jose Parada
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Sep 06, 2022 -

Summit Subaru El Cajon responded

Buying a car for the first time at the wrong dealership sure can be scary, but at Subaru of El Cajon you can always count on our team to put the customer first. We like to build relationships and long-term customers for life. And to build relationships you need to establish trust and clearly understand your client's wants and needs to be truly successful. We are glad you trusted in Subaru of El Cajon and we look forward to serving you for years to come. Paul Fillmore General Manager Subaru of El Cajon

September 03, 2022

Our experience at your dealership was absolutely phenomenal! This was the easiest, non-pushy, car buying event we have ever had. We highly recommend it. More

by nancynarvizu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rahmani, John Garcia, Juan Ley
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Sep 06, 2022 -

Summit Subaru El Cajon responded

Nancy, Thank you so much for the positive feedback! We are flattered that you feel your experience was phenomenal. We appreciate your recommendation and are pleased to know that the process was fun, friendly and easy. Thank you for your business and thank you for choosing Subaru of El Cajon. Rone Isho General Sales Manager Subaru of El Cajon

September 02, 2022

Excellent customer service. Friendly and personable. Very clean and comfortable environment. Great service and accommodations. More

by dsantos9295
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Garcia, Juan Ley
Report | Print
Sep 03, 2022 -

Summit Subaru El Cajon responded

We are so glad you found our customer service to be excellent and our staff to be friendly and personable! We are pleased that you enjoyed our dealership's environment and that it t was clean and comfortable. Thank you so much for the high praise for our service and accommodations! We appreciate your feedback! Paul Fillmore General Manager Subaru of El Cajon

September 02, 2022

This is the second time I have written my review and it went to never-never land twice. You need to straighten your program out as it sucks. The people I dealt with are not listed below. Romeo Gorgis i More

by Raydaytoolrepair
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Gorgis / Bexzaida Lucero
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Sep 03, 2022 -

Summit Subaru El Cajon responded

Ray, So sorry about the frustration with our system! We'll make sure to look into that. Thank you for your review! We are glad that Romio was a good salesman and didn't pressure you to buy. Happy to hear that Jason helped you with financial paperwork and explaining the sale and that Bexzy helped you learn about your new vehicle! Thank you so much for leaving us such a detailed review! Paul Fillmore General Manager Subaru of El Cajon

Sep 03, 2022 -

Raydaytoolrepair responded

If you want honest opinions of your employees and services, you need a friendly and complete program to include all your employees. The three people I dealt with were not listed in your employee list.

August 31, 2022

I went in with a small speaker problem which I couldn't immulate for them and they wouldn't take my word for it More

by Ian Bailon Reyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I think her name was Monica
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August 31, 2022

Your recent replacement of the engine harness was efficient and appears to have restored all the electrical problems. Thanks for the loaner car and all your courteous service. More

by herbbarb4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adan
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Aug 31, 2022 -

Summit Subaru El Cajon responded

We are so glad to hear that the replacement of the engine harness was efficient and fixed all of the electrical problems! We are happy to hear that you liked the loaner car and that you found our service to be courteous! Thank you so much for leaving us some feedback to let us know how we did! Paul Fillmore General Manager Subaru of El Cajon

August 31, 2022

Caring, efficient,,always listening to customers. . Courteous great service. Service dept very informative. Loves animals More

by gasonshine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Report | Print
Aug 31, 2022 -

Summit Subaru El Cajon responded

Thank you for your kind words of praise! We are so glad that you found our dealership to be caring and efficient, and we are happy that you feel listened to. We are pleased that you found our service department to be informative and our service to be courteous and great. Thank you for leaving your feedback; we look forward to your next visit! Paul Fillmore General Manager Subaru of El Cajon

August 30, 2022

Three different services provided in less than two hours at a total price that was less than the quoted estimate. More

by Grampam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salvador Belmonte
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Aug 30, 2022 -

Summit Subaru El Cajon responded

We are so glad we were able to provide you with three different services in less than two hours that were less than the quoted estimate. We strive to make our customers happy and satisfied, and we're so glad you found that to be the case! Thank you so much for your feedback! Paul Fillmore General Manager Subaru of El Cajon

August 28, 2022

All the staff were very helpful! Todd, our salesman was very knowledgeable. The gentleman who handled the paperwork was both efficient and nice. More

by bsackett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Harper
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Aug 29, 2022 -

Summit Subaru El Cajon responded

We are glad to hear that our staff was helpful! We are pleased that Todd was knowledgeable for you and that other people you dealt with at our dealership were efficient and nice as well. Thank you so much for your feedback! Paul Fillmore General Manager Subaru of El Cajon

Aug 30, 2022 -

bsackett responded

Hi Paul, Everyone was great! Please have the lady contact me at 619-977-2553 or by email to schedule a training appointment.

August 27, 2022

Convient. Great customer service Appreciate the Uber ride and especially the car wash and the shady outdoor waiting area More

by Dlatill
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater, Mariella Martinez
Report | Print
Aug 29, 2022 -

Summit Subaru El Cajon responded

We are glad to hear that our location is convenient for you and that you experienced great customer service here at Subaru of El Cajon! We are happy to provide conveniences for our customers, like your Uber ride and car wash. So happy to hear you enjoyed the shady outdoor waiting area! Thank you for leaving us a review; we appreciate your business and feedback! Paul Fillmore General Manager Subaru of El Cajon

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