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Summit Subaru El Cajon

El Cajon, CA

4.7
889 Reviews

900 Arnele Avenue

El Cajon, CA

92020

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Showing 889 reviews

September 20, 2022

The salesmen made the process quick and easy for me. In and out in a few hours. They explained everything well and educated me on some good choices for my warranty. The staffs kindness and friendliness More

by Reno12p
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rahmani, Doug Birdsall, Jason Connors
Oct 01, 2022 -

Summit Subaru El Cajon responded

Reno, Thank you for the great review and recommendation on your sales expereince here at Subaru of El Cajon. Your feedback that our sales team was kind and friendly and made the process quick and easy. But even more important, I am glad to hear that Doug, Jason and Mike made you feel comfortable, after all, buying a new vehicle IS a big decision. Welcome to the Subaru brand and welcome to Subaru of El Cajon. Rone Isho General Sales Manager Subrau of El Cajon

September 16, 2022

Ray Clearwater, Service Advisor is an outstanding person. Helped us on the spot, very kind and polite. He’s good peoples 🤙🏽 More

by Wilsonros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Oct 01, 2022 -

Summit Subaru El Cajon responded

Another great review for our star service advisor Ray Clearwater!!! Thank you for recognizing what an outstanding person Ray is. He truly comes to work each and every day to resolve issues with a smile and the utmost in customer service. We are grateful for your recognition of his efforts and we thank you for your business. Tim Anderson Service & Parts Director Subaru of El Cajon

September 16, 2022

I would recommend working with Ray. He’s diligent and very trustworthy. I have worked with him consistently for a long time. More

by DSteiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Oct 01, 2022 -

Summit Subaru El Cajon responded

Mr. Steiner, Thank you for the great review of your service experience with Ray, he is truly one of the best service advisors you will ever meet. It's is personal committment to delivering complete client satisfaction that makes him so great. Thank you for recognizing his efforts. We appreciate your review and your business. Thank you. Tim Anderson Service & Parts Director Subaru of El Cajon

September 15, 2022

Fast service, explained everything, no surprises. Great Service. Happy! Checked everything else to make me feel more comfortable. More

by Linda T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater, Kathleen Farris, Chien Huyhn, Alejandro Ramos
Oct 01, 2022 -

Summit Subaru El Cajon responded

Linda, Sounds like a perfect service experience. I'm so proud that my team provided efficient servie and communicated well... and most of all, made you feel comfortable. Thank you for taking your personal time to leave such a great review. We appreciate you and we appreciate your business. Tim Anderson Service & Parts Director Subaru of El Cajon

September 15, 2022

First visit resulted in damage to the vehicle, service advisor was incredibly helpful in getting the vehicle fixed. Just beware that a complimentary car wash may also come with complimentary scratches. More

by ben_ha_mean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria or Marissa
Oct 01, 2022 -

Summit Subaru El Cajon responded

Ben, Thank you for the review and thank you for the opportunity to make things right. Tim Anderson Service & Parts Advisor Subaru of El Cajon

September 12, 2022

Service advisor was outstanding- wait time was less than an hour we are happy customers More

by alsbahr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Flores
Oct 01, 2022 -

Summit Subaru El Cajon responded

So glad you are happy customers - complete client satisfaction is our goal. Thank you for letting us know that your service advisor Monica was outstanding and that she was able to get you in and out quickly. We appreciate your review and we appreciate you business. Thank you! Tim Anderson Servie & Parts Director Subaru of El Cajon

September 11, 2022

Very nice to work with. But I never heard back about the default in the arm rest in the middle between the 2 front seats. Twice they said they would get back to me and they More

by lindatomlin2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service representative
Sep 12, 2022 -

Summit Subaru El Cajon responded

Linda, We are so happy that you found our dealership nice to work with! We are sorry to hear that you never heard back about your vehicle's arm rest. Please don't hesitate to reach out if you ever have any questions or concerns. Thank you for your review! Paul Fillmore General Manager Subaru of El Cajon

September 11, 2022

Everyone was very accommodating! Subaru of El Cajon proved a service to take us home and pick us up! Service was completed in a timely manner! Thank U More

by RONCOMPTON0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adan
Sep 12, 2022 -

Summit Subaru El Cajon responded

Ron, We are so happy to hear that everyone here at Subaru of El Cajon was accommodating! We are glad you enjoyed the lift to and from the dealership and we are glad to hear that your service was completed in a timely manner! Thank you for your review! Paul Fillmore General Manager Subaru of El Cajon

September 10, 2022

Sam Alsaigh(Service advisor) was extremely helpful and kwpt me well updated. I was very happy that I was offered a Lyft to and from the dealership, when I dropped off my car i was not expecting it but it More

by bonamiconj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Alsaigh
Sep 12, 2022 -

Summit Subaru El Cajon responded

We are so glad that your service advisor Sam was extremely helpful and kept you updated! We are pleased you enjoyed the Lyft to and from the dealership and that you experienced minimal wait time for all the repairs to be completed. Thank you so much for leaving a review! Paul Fillmore General Manager Subaru of El Cajon

September 09, 2022

I had an issue with my driver side speaker, it would pop whenever I'd drive my car around and I brought my car to get it replaced but they wouldn't do it unless I could recreate the problem. I wasn't able t More

by Ian Bailon Reyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Latina women
Oct 01, 2022 -

Summit Subaru El Cajon responded

Ian, We cannot fix a problem that we cannot recreate. We apologize that this is frustrating for you. If it becomes more constant, then please bring your vehicle back in and we'll attempt to diagnose the issue. Tim Anderson Service & Parts Director Subaru of El Cajon

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