Summit Subaru El Cajon

Summit Subaru El Cajon responded

Nurse Phelps, Thank you for the review letting us know that you found your serivice advisor Ray to be friendly and helpful... and consistent. It's great to know that you always have a great experience. We appreciate your feedback and your business. Tim Anserson Service & Parts Director Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you for letting us know that my team delivered constant and effective communication. We stress in our training that communication is key to an exceptional client experience. And, what many people don't appreciate is the effort that it takes to build a dependable and knosledgable staff - we are grateful that this is recognized. Thanks for the on-point review, I will be sure to share it with my team. Tim Anderson Service & Parts Director Subaru of El Cajon

Charmaine619 responded

Thank you

Summit Subaru El Cajon responded

Mr. McCunn, It is the bank that determines your rate based on credit worthiness. We can only estimate a rate based on the preliminary information that you provide. We appolgize that this was not more clear. I All new vehicles do come with a full tank of gas, you purchased a used vehicle. Our vehciles are priced so low that there is not enpugh margin for freebies. When you purchase at Subaru of El Cajon you truly are getting the best available price on your vehicle. Rone Isho General Sales Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Juan, Thank you for the great review of the service you received from Adan here at Subaru of El Cajon. What a great compliment, that the service you received was so good that you could not have expected more. We strive to communicate as we find that keeping our clients informed helps build trust and enables a long-term client relationship. Thank you for your loyalty and your trust. Tim Anderson Service & Parts Director Subaru of El Cajon

Summit Subaru El Cajon responded

Naoum, We are so pleased to learn that you found my team to be friendly and helpful. At Subaru of El Cajon we truly love and appreciate each and every customer. Thank you for your business and your recommendation. Rone Isho General Sales Manger Subrau of El Cajon

Summit Subaru El Cajon responded

Thank you for recognizng that our team was friendly, patient and helpful during your visit to Subaru of El Cajon. We find that taking a consultative approach in advising our clients on what best meets their needs is the best approach. This clients first manta helps us build lifetime relationships. We apprecaite your business and your review. Thanks! Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Nicolette, We apologize that you are experiencing difficulties after your diagnostic. Please know that the diagnostic fee will be applied to the repair if you choose to move forward. We take customer service seriously and hope that we can address and resolve your concerns. Please reach out to me by stopping in or by calling at (619) 440-0404 so that we can address your concerns. Thank you. Tim Anderson Service & Parts Director Subrau of El Cajon

Summit Subaru El Cajon responded

Communication is the key to client satisfaction, we train it every day. Thank you for letting us know that my team provided helpful and efficient service. The training is paying off! We appreciate the personal time you took to leave this great review and we appreciate your business. Thank you. Tim Anderson Service & Parts Director Subaru of El Cajon

Summit Subaru El Cajon responded

Kirk, We are so glad to learn that you are pleased with your first Subaru experience, and we hope this is your first of many. Subaru is a great brand and once you emmerse yourself in the brand it will be hard to realize another. Please be sure to count on us for any future maintenence needs as our service team is just as awesome. Thank you for your business. Paul Fillmore General Manager Subrau of El Cajon