Summit Subaru El Cajon

Summit Subaru El Cajon responded

Stakala, We appreciate that you took your personal time to write such a great review, thank you. We strive to deliver fast, friendly and knowledgable service - so when this is recognized it is greatly appreciated. We have recently updated our waiting areas so your feedback that they are welcoming and comfortable indicates that this was effort well spent. So glad you had a pleasant experience and we look forward to delivering the same great experience on your next visit. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Vanessa, Thank you for the great review, we are pleased to know that we have earned your trust. Please know that our prices are competitive or better than all other local Subaru dealerships. We shop regularly to ensure our prices are inline. And, please check our website for service offers, they change monthly. We appreciate your feedback and your business. Tim Anderson' Service & Parts Director Subaru of ElCajon

Summit Subaru El Cajon responded

Matthew, Thank you for the great review and for your loyalty to us and our service team. It is always comforting when you feel and trust that your service needs are going to be appropriately addressed. We are pleased to know that you felt we delivered. Thank you for choosing Subaru of El Cajon. Tim Anderson Service & Parts Director Subaru of El Cajon

Summit Subaru El Cajon responded

Lauren, We appreciate the great review and for letting us know that Mariella kept you informed during your service visit. We find the good communication is the key to great customer service. If you ever are looking for special service offers, please be sure to check our serice specials on our website. Discounts varry monthly so be sure to keep checking. Tim Anderson Service & Parts Director Subaru of El Cajon

Summit Subaru El Cajon responded

We are so sorry that you were not able to get a car wash, we have been having some issues with our equipment. We would be glad to wash your vehicle if you could bring it back. Call in advance to ensure the equipment is up and when you get here let your service advisor know why you are here. Apologies for the inconvenience, but we got you covered! Thanks for the good review. Tim Anderson Service & Parts Director Subaru of El Cajon

Summit Subaru El Cajon responded

Ellen, Thank you for letting us know that Ray provided friendly and knowledgable service during your recent visit. We train that communication is key to client satisfaction, so it is great to hear that we are delivering. We appreciate your business and your loyalty to Subaru of El Cajon. Thank you. Tim Anderson Service & Parts Director Subaru of El Cajon

Summit Subaru El Cajon responded

Nurse Phelps, Thank you for the review letting us know that you found your serivice advisor Ray to be friendly and helpful... and consistent. It's great to know that you always have a great experience. We appreciate your feedback and your business. Tim Anserson Service & Parts Director Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you for letting us know that my team delivered constant and effective communication. We stress in our training that communication is key to an exceptional client experience. And, what many people don't appreciate is the effort that it takes to build a dependable and knosledgable staff - we are grateful that this is recognized. Thanks for the on-point review, I will be sure to share it with my team. Tim Anderson Service & Parts Director Subaru of El Cajon

Summit Subaru El Cajon responded

Juan, Thank you for the great review of the service you received from Adan here at Subaru of El Cajon. What a great compliment, that the service you received was so good that you could not have expected more. We strive to communicate as we find that keeping our clients informed helps build trust and enables a long-term client relationship. Thank you for your loyalty and your trust. Tim Anderson Service & Parts Director Subaru of El Cajon