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Summit Subaru El Cajon
El Cajon, CA
889 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 889 reviews
October 19, 2022
My Subaru Forester was in for a oil change, lube, tire rotation and a 21 point inspection. The service was completed I less the an hour. The service agent said that everything was fine. Went I arrived h rotation and a 21 point inspection. The service was completed I less the an hour. The service agent said that everything was fine. Went I arrived home, I received a text message saying that my air and cabin filters were in the RED category. I was very concerned and called the service department. Another service agent said that I can change them at my next service. I was not happy with this kind of communication. I should have been told about the filters when I was there and given the opportunity to replace them during this service. Everything else was great More
by MARILYNMITCHELL2
Verified CustomerEmployees Worked With
Alejandro Ramos
October 18, 2022
The customer service is exceptional and the staff is knowledgeable about their cars. They did a good job informing me know upcoming dates and communications. knowledgeable about their cars. They did a good job informing me know upcoming dates and communications. More
by swantoma
Employees Worked With
Rone Isho, John Garcia, Jose Parada
October 17, 2022
They were very kind and stayed late until the deal was done. But the car wasn't cleaned or detailed as promised. But I love my Subaru and want to learn about all the features it has. done. But the car wasn't cleaned or detailed as promised. But I love my Subaru and want to learn about all the features it has. More
by Ethel Holiday
Employees Worked With
Filippo Taormina , Alex Doyle
October 17, 2022
Did not have an appointment, but gad a slow leak in my tire. Came in, they took me in right away. Salvador was courteous and professional. Thanks tire. Came in, they took me in right away. Salvador was courteous and professional. Thanks More
by dmom
Employees Worked With
Salvador Belmonte
October 13, 2022
The service dept looked into why my alt kept dying. Wanted to charge me $130 plus 2 hours labor (totalling $485) for an $8 part that took me 10 minutes to replace. They also wanted to charge me $130 fo Wanted to charge me $130 plus 2 hours labor (totalling $485) for an $8 part that took me 10 minutes to replace. They also wanted to charge me $130 for an oil change it didn't need, $175 for break fluid service it didn't need, $1500 to replace a rack & pinion they said was leaking, but the oil pan and valve cover are leaking not the gear box, and they didn't notice the oil leaks. They didn't even comment on the blown out rear diff bushings and drive line vibrations, but they claim to have had 2 techs drive it for an hour a piece. All in all they wanted $2700 for various things, half of which the car doesn't need l, And they missed half the issues already known to me. Not impressed. I paid for the diagnostic and picked my car back up. More
by Jimmy Gardner
Employees Worked With
Service rep not listed, unknown tech, was told they were the "senior" tech, Kenny Johnson, Brian Penaloza, Mariella Martinez
October 12, 2022
This has been the best car buying experience that I have ever had. I will definitely be back and I tell everyone that is buying a car about it. Juan Ley sold me a new Ascent in a most pleasant non-pushy w ever had. I will definitely be back and I tell everyone that is buying a car about it. Juan Ley sold me a new Ascent in a most pleasant non-pushy way. And, Bexsy taught me how to use all its features. I’m beyond happy with this dealership’s team. Thanks again! More
by nancynarvizu
Employees Worked With
Monica at service has been awesome as well. , John Garcia, Juan Ley
