Summit Place Kia - Service Center

Great Service The Service department was quick, friendly, and professional. Will choose summit place Kia when needing service on my vehicle again. Thank you summit The Service department was quick, friendly, and professional. Will choose summit place Kia when needing service on my vehicle again. Thank you summit place Kia! More

Phenomenal Michael and Mark fixed my problem and exceeded my expectations with their service. I also met Ryan who has joined a great team of professionals lookin Michael and Mark fixed my problem and exceeded my expectations with their service. I also met Ryan who has joined a great team of professionals looking to help. They also helped me get my key fob batteries taken care of and told me I should get some new windshield wiper blades. I got all that done and Ken Vink helped my friend with his search for a very specific need in purchase price and vehicle and educated him about financing something better than a cash car. These things may all sound routine , but I'm wobbling around on a torn Achilles and fractured heel in one foot and three dislocated bones in my good foot. Therefore the people I have mentioned were like angels to me. More

Excellent customer service! My service advisor Marcus Redford was great! He explained everything in detail and was very professional and patient. I had lots of questions and he a My service advisor Marcus Redford was great! He explained everything in detail and was very professional and patient. I had lots of questions and he answered them all. Waiting area was state of the art and I honestly didn’t even notice how long my wait was. Wonderful experience all around! More

Great Service The service coordinator was personable and knew what I was there for. My car was taken promptly and finished in a timely manner. I expectef a longer w The service coordinator was personable and knew what I was there for. My car was taken promptly and finished in a timely manner. I expectef a longer wait time, I was pleasantly surprised to be done in less than an hour. Kudos to this service group and especiallly "Mike". More

Ryan is AWESOME!! Ryan Wright was super helpful and awesome in service. Did everything perfect. Josh helped me get better protection for my car! Marcus is the best! He Ryan Wright was super helpful and awesome in service. Did everything perfect. Josh helped me get better protection for my car! Marcus is the best! He is super attentive and knowledgeable answered questions before I could ask! Love it! 👍🏼💕🎉 More

Best Experince Michael was so beyond helpful for me! He answered all my questions and has a smile the entire time! I would recommend seeing him for all your car need Michael was so beyond helpful for me! He answered all my questions and has a smile the entire time! I would recommend seeing him for all your car needs! More

Excellent Service I've taken my car in multiple times for scheduled service and each time has been a wonderful experience. Marcus has always been extremely helpful and I've taken my car in multiple times for scheduled service and each time has been a wonderful experience. Marcus has always been extremely helpful and the price has always been more than fair. More

Service Dept Marcus from the service dept is awesome !! Very knowledgeable, explains everything to you so you understand. And is just a nice guy to wo rk with. Marcus from the service dept is awesome !! Very knowledgeable, explains everything to you so you understand. And is just a nice guy to wo rk with. Thanks Marcus :) More

I was driving down Telegraph Rd on my way to an appointment when my check engine light came on reminding me that I needed an oil change. I am not from this area so I pulled into a big name service appointment when my check engine light came on reminding me that I needed an oil change. I am not from this area so I pulled into a big name service shop place, across the street from the Kia dealership on Elizabeth Lake Rd to see if I could get my oil changed there. I did not have a lot of time so I asked if they could help me. I was told, "sure if you have a couple hours" as the man laughed as if that was supposed to be funny for me. I did not have that much time so I thought I would try across the street. I was greeted by the sales manager named "Ozzie" who was incredibly helpful. I asked if I could get my oil changed and that I was in a bit of a hurry so he smiled and said, "no problem sir, I understand and will get you taken care of right away. He walked me over to the service manager which I thought was great, since most people would have pointed and said it's over there somewhere once he realized I was not looking for a new car. I think the service manager's name was Jeff that he introduced me to. He treated me so well, that I thought he mistook me for a longtime client or at least as someone who bought their car from them, which I had not. He asked for my keys and he went right to my car and pulled it into the service center. I looked in their shop which seemed to be very busy and thought wow, I can't believe he pulled my car right in. Every bay was full and he had a technician looking at me car immediately. After about 20 minutes, he called my name and I came up to the counter. He explained to me that while they did the oil change on my car that the Tech also noticed a nail in my rear passenger side tire. He went on to explain that they took care of that as well and I was all set. I paid for the oil change which was less expensive than the place across the street that does oil changes and he fixed my tire for free. I couldn't believe it! I went back to him to say thank you and let him know how much I enjoyed the Kia service experience and appreciated the quick and special service they gave me. He merely smiled and said "thank you sir, but we really didn't do anything special, this is just the way we service all of our clients". He also said, if you need any other service please keep us in mind. I would NEVER go anywhere other than to Summit Place Kia to get my service work done. I live about 30 minutes away and would drive 2 hours for that kind of service. you just don't get that kind of service anymore. WELL DONE Kia. Thank You! Curtis Shewell More

My car had NO problems in the two years I owned it prior to taking it to Summit Place Kia in waterford. Two and a half months ago I had a wheel bearing break as well as a tierod. Since then it has been noth to taking it to Summit Place Kia in waterford. Two and a half months ago I had a wheel bearing break as well as a tierod. Since then it has been nothing but problems! Check engine light on for 7 weeks they couldn't determin why, and would need to keep the vehicle for weeks at a time. They would replace one or two parts and the light would continue to show up after each visit. Finally I have been check engine light free for a day and the Speedometer and Odometer stop working, the car is under warranty. I called to find out if they could get us a loaner which they said they would, we show up and they say hold on a minute we will see if we can fix it quickly and get you out of here. After 45 minutes they tell us "operator error" apparently joking....okay?? They ordered the part and said it could be a few days, and sent us back out in the defective vehicle.. This is ILLEGAL to drive....seriously I wish I had never visited this dealership it has been nothing but problematic. More