Summit Place Kia

The worst I have been treated in a business! SPEECHLESS! LIAR LIAR KIA ON FIRE! I was told that I would have no problem getting approved for $99 a month via email after he reviewed my credit repo SPEECHLESS! LIAR LIAR KIA ON FIRE! I was told that I would have no problem getting approved for $99 a month via email after he reviewed my credit report. When I get there boy did everything change they wanted to only give me $1,400 for my 2007 Saturn ION in GREAT shape an extra $1,000 down and $250 a month. What a waste of time! Not to mention the salesmen called me rude because I told him what cars I was interested in and he brings me a Ford Focus.. RUN FAR AWAY FROM THIS DEALERSHIP! More

AMAZING!! When I walked into the dealer, I was so nervous, and had no idea what I wanted. Costa was very patient with me, and gave me a lot of knowledge about When I walked into the dealer, I was so nervous, and had no idea what I wanted. Costa was very patient with me, and gave me a lot of knowledge about the 3 vehicles that I test drove. I bought a 2011 Kia Forte and I couldn't me happier. Costa and Jason were both very patient with me, I was super indecisive. They closed at 3pm that Saturday, but they both stayed until after 6pm to help me out. Thank you both so much!! More

Poor Service I purchased a used F150 and the day I drive off the lot it was making noise and shaking. I took it in the next day to be serviced. It was claimed to b I purchased a used F150 and the day I drive off the lot it was making noise and shaking. I took it in the next day to be serviced. It was claimed to be fixed. I have not even made my first payment and the problem still exists. I took it back again and the manager Wayne says they will not fix it. It will cost me well over $600 to fix it. I will "NEVER" purchase at the Mt. Clemens location again nor will I refer anyone. Wayne knew the truck had this problem when the vehicle was sold to me, but refused to fix it. POOR CUSTOMER SERVICE!!! More

I have never had a worse experience in my life. This dealership royally CHEATED and lied to me so many times I honestly can't even count. I was sold a vehicle for over $800 more than they promised/quot dealership royally CHEATED and lied to me so many times I honestly can't even count. I was sold a vehicle for over $800 more than they promised/quoted. They then serviced the vehicle and kept if for a week after first being promised it would be done in a day or 2. They lied, and lied, and LIED.... so much that I am honestly disgusted. All that they care about is their sales quota (you may hear claps from the back room after you sign on the dotted line and your salesman goes to turn in the paperwork as I did), and then FORGET any customer service moving forward. I can not even get the sales manager, Ozzy, to return my call. I will be not only contacting, in writing, Ozzy's superior, but his or her superior, and keep moving up the ladder as this is COMPLETELY unacceptable. This matter will also be taken to the BBB, every review site I can find and to Lansing. Also, if you're female - you'll probably get asked to go to the bar after your sale and be called "sweetheart" as well. What a classy touch. BEWARE of this dealership. I would not want even my worst enemy to endure this awful experience. Do yourself a favor and go somewhere else where you will actually be treated with an ounce of dignity. More

I was driving down Telegraph Rd on my way to an appointment when my check engine light came on reminding me that I needed an oil change. I am not from this area so I pulled into a big name service appointment when my check engine light came on reminding me that I needed an oil change. I am not from this area so I pulled into a big name service shop place, across the street from the Kia dealership on Elizabeth Lake Rd to see if I could get my oil changed there. I did not have a lot of time so I asked if they could help me. I was told, "sure if you have a couple hours" as the man laughed as if that was supposed to be funny for me. I did not have that much time so I thought I would try across the street. I was greeted by the sales manager named "Ozzie" who was incredibly helpful. I asked if I could get my oil changed and that I was in a bit of a hurry so he smiled and said, "no problem sir, I understand and will get you taken care of right away. He walked me over to the service manager which I thought was great, since most people would have pointed and said it's over there somewhere once he realized I was not looking for a new car. I think the service manager's name was Jeff that he introduced me to. He treated me so well, that I thought he mistook me for a longtime client or at least as someone who bought their car from them, which I had not. He asked for my keys and he went right to my car and pulled it into the service center. I looked in their shop which seemed to be very busy and thought wow, I can't believe he pulled my car right in. Every bay was full and he had a technician looking at me car immediately. After about 20 minutes, he called my name and I came up to the counter. He explained to me that while they did the oil change on my car that the Tech also noticed a nail in my rear passenger side tire. He went on to explain that they took care of that as well and I was all set. I paid for the oil change which was less expensive than the place across the street that does oil changes and he fixed my tire for free. I couldn't believe it! I went back to him to say thank you and let him know how much I enjoyed the Kia service experience and appreciated the quick and special service they gave me. He merely smiled and said "thank you sir, but we really didn't do anything special, this is just the way we service all of our clients". He also said, if you need any other service please keep us in mind. I would NEVER go anywhere other than to Summit Place Kia to get my service work done. I live about 30 minutes away and would drive 2 hours for that kind of service. you just don't get that kind of service anymore. WELL DONE Kia. Thank You! Curtis Shewell More

this is my second time shoping with this dealership, everyone is so nice from the momment you walk in the door. I really like their sincere efforts to get you the best deal no matter what it takes !. I everyone is so nice from the momment you walk in the door. I really like their sincere efforts to get you the best deal no matter what it takes !. I came in the first time a year ago and worked with jason and ozzie they were both fair and patient. the second time i came in a week ago i worked with andrew, very sweet guy. He takes a personal interest in you and helps you according to your needs. If the price is not right they will work with you because that is what they did for me. Will i be back? oh yes i will. don't let me forget mike and derrick in the service deptment, what a wonderful group of guys. More

This is the third car I have purchased at Summit Place Kia. The first time I visited the dealership, I was frustrated with car shopping. I had gone to other brand dealerships and was treated like I was wa Kia. The first time I visited the dealership, I was frustrated with car shopping. I had gone to other brand dealerships and was treated like I was wasting their time. From the moment I walked into Summit Place Kia I felt like I was their only customer although the showroom was very busy with other customers. My visit this time was no different. My purpose for visiting this time was to have service take a look at my Rio. The gentlemen in the service area were very attentive and immediately greeted me, listened to my concern and immediately started checking my car. The warning light on my dash indicated a problem with one of the tires. They found it right away and took it in to fix it. While they worked on the tire, I visited the show room just to see what was happening there. Again, I was greeted with a smile and handshake and Cody asked if I needed any help. I could see a used Sorento outside the showroom window and asked about it. I have wanted a Sorento for a very long time. I was able to talk to Ozzie and let him know where I needed to be for a payment. Ozzie suggested I take the Sorento for a ride and he would see what he could come up with. I drove it, fell in love and came back drooling. Jack introduced himself and walked me back to the showroom. I could write a book about the team at Summit Place Kia. They are all truly genuine, caring, respectful, kind and professional people. They work hard to provide excellent service before and after the purchase of a vehicle. It has been my pleasure to send friends and family into this awesome business. My visit ended with me purchasing a 2011 Sorento. I officially own my 3rd Kia and I know I will return for my 4th and then my 5th and then......... I do not see my relationship with Summit Place Kia ending. Not only does Kia offer a great product but Summit Place Kia offers the best service before and after the sale. Thank you to the entire staff, Carla Dombrowski More

Cody was very respectful on my budget and which car I was looking for. With my credit I didnt think I could get anything, before I knew It i was driving a kia optima! Cody did exactly what he said. I went to looking for. With my credit I didnt think I could get anything, before I knew It i was driving a kia optima! Cody did exactly what he said. I went to three other dealerships before and was treated as if they didnt want my business because i had lower credit score. Exception service and I will be a sending all my business to cody! Plus he gave me lifetime oil changes for under ten dollars for life! More

Come to find out I am not the only person to have an issue with the final sale contract of a new car with Summit Place Kia of Waterford (a post-purchase search of reviews shows this). The car price itse issue with the final sale contract of a new car with Summit Place Kia of Waterford (a post-purchase search of reviews shows this). The car price itself was rolled up just under four thousand dollars and was explained initially as a finance fee. After that lie was busted by the finance company, I was told something else. I was unlucky as I did not follow my gut by sleeping on the deal and the paperwork. Mostly I am bothered by the purchase because I could have gotten more features in the car given the price I am paying. Worse is that the dealership won't make it right, because of course, they got lucky and got over on me. Each time I go in there (for service), I think I leave angry or at the very least, disgusted. Their treatment in the service department is sub-par and I do much better with the local shops. I hope others have better experiences with them. At the most I just find them completely untrustworthy, but who should trust a car salesman, right? More

Friendly staff! Worked hard to get me into a new car that I wanted that was affordable without an outrageous rate even though my credit wasn't great. that I wanted that was affordable without an outrageous rate even though my credit wasn't great. More