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Summit Automotive Chrysler Dodge Jeep RAM - Service Center

Fond Du Lac, WI

4.7
559 Reviews

559 Reviews of Summit Automotive Chrysler Dodge Jeep RAM - Service Center

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December 04, 2023

Great Job on my Jeep Trailer install. , and was done 2 hours earlier then expected. More

by David D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for this excellent review, David! Matt and our service team work hard to exceed our guests' expectations and it sounds like they got you all set up to rock and roll. Thank you again for trusting our team and we hope you'll come see us again for any of your vehicle needs!

November 21, 2023

T Summit Automotive Chrysler Dodge Jeep Ram is the Best for cars in Fond du Lac More

by rawson21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Zerbel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Heisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knueppel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Weinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Wasieleski, Jesse Zepeda
Nov 21, 2023 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for a 5 star review! We look forward to helping you in the future.

November 14, 2023

SUMMIT IS A VERY VERY GOOD PLACE TO WORK WITH. THE STAFF etc ARE GOOD HELP AND DO A FINE JOB More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Heisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jace Braun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for this truly exceptional review, Ray! It is our pleasure to assist you with your vehicle and we thank you for your very kind rating. Please give us a call for any of your vehicle needs!

November 13, 2023

Quick and efficient conscientious service. They provided accurate information and estimates. They were polite and pleasant to work with. More

by dadecker
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Zepeda
Nov 13, 2023 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for this fantastic review of Geoff, Jesse, Matt, and our service team! They work hard with our technicians to get it right for every customer, every time! Please keep us in mind for any of your future vehicle needs.

November 10, 2023

Everything was performed and completed as we were told and as expected! We are happy with the service. More

by jlrameker
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jace Braun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for your excellent review of Jace and our team! They work hard to give their best to each guest, every time and we appreciate you recognizing their hard work. Please come see us again for any of your vehicle needs!

November 10, 2023

Very friendly and knows what a customer needs to get their vehicle taken care of. More

by dak_5691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for this fantastic review of Geoff and our service team! They are truly the experts when it comes to vehicle maintenance and we're proud to have their expertise. Please come see us again for any of your vehicle needs!

Nov 13, 2023 -

dak_5691 responded

Wouldn’t take my vehicle anywhere else Geoff is always willing to help with your vehicle needs.

October 27, 2023

The service was excellent. Identified an issue with my Jeep and prioritized the repair so I could have my car back the next day. Provided a very nice loaner for me to use until More

by mcyurick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jace Braun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for your excellent review of our team and for trusting us with your vehicle repairs! We appreciate earning your business and hope you'll reach out if you need anything in the future!

October 23, 2023

Purchased new tires, installed fine, delivered new tires with grease and blue substance that was there from the factory on these new tires for me to drive home and clean off myself, very disappointed in thi More

by pat.broeske
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Zepeda
Oct 24, 2023 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Pat, Thank you for visiting our service team and purchasing your new tires with us. We apologize for the inconvenience of having the grease and protectant on your tires. You brought this to our team’s attention at the dealership and we had our detail team degrease and wash your tires prior to your departure, but perhaps we did not do as good a job as possible. We’d like to connect with you to make this right and improve in the future. Please give our Service Director Jennifer Preston a call at (920) 921-0850 at your convenience.

October 18, 2023

Jesse was great and accommodated what I was looking for. Not pushy, just perfect. Once I made up my mind, it was quick and easy to get everything finalized and out the door with my new 2024 Jeep Grand Chero More

by jondonoray
Recommend Dealer
Yes
Employees Worked With
Jesse Zepeda
Oct 18, 2023 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for taking the time to give Jesse and our team this great review! It was our pleasure to assist you with your new Jeep and we hope you'll come see us again for any of your vehicle needs!

October 16, 2023

Regarding my sales experience. Summit was able to provide better financing. The salesman, Tommy was too busy with other customers, I rate that experience as barely acceptable. T More

by steven.jarm
Recommend Dealer
Yes
Employees Worked With
Tommy Vang
Oct 16, 2023 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Steven, Thank you for taking the time to provide a detailed summary and rating of your experience with our team. We strive to ensure our guests truly enjoy their experience with us, as well as the vehicle they purchase. It seems we missed the mark here. We appreciate earning your business and will use this feedback to improve the experience for future guests, but please do not hesitate to reach out to our team if there is anything you need in the future.

Oct 16, 2023 -

steven.jarm responded

Thanks for your reply. I'm not trying to be critical but wanted to provide honest feedback. My experience was less than I expected and it took too long to complete the review and purchasing process. Again, competing priorities with other purchases. Thanks for the due-diligence in providing better financing, that was a very good thing.

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