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Summit Automotive Chrysler Dodge Jeep RAM - Service Center

Fond Du Lac, WI

4.7
543 Reviews

543 Reviews of Summit Automotive Chrysler Dodge Jeep RAM - Service Center

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January 09, 2016

Fast, efficient, friendly They are always fast and friendly and the place is always welcoming and clean. I've been here several times over he years for preventive majntanence a More

by tonystark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Kryzyanowski
January 08, 2016

Great place to buy a vehicle and GREAT service. I have bought a few vehicles over the years from this dealership and I am greatly satisfied. The service is exceptional. My last van had over 371,000 More

by mobile grandma
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Tim Schraufnagel, Chris Larson
January 07, 2016

Service Got done in a timely manner I've been doing business with this dealer for 26 years they have a good sitting area in their waiting area More

by Rick102449
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2016

oil change service We have been taking our company vehicles to Summit for years and have always been treated professionally by the entire staff. They are always able to More

by JohnS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Schraufnagel
January 07, 2016

Only place This dealership is the best of the best. It is the only place to service a car. They check everything over and fix what needs fixing. Chrysler make More

by rawson21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tim Schraufnagel, Kraig Peterson, Brock Boettcher, Chris Olig, Randy Sabel, Julie Kryzyanowski
January 06, 2016

First oil change Great service. Even washed my Jeep. The people were friendly and very helpful with their recommendations for routine service suggestions for the futur More

by Car Nut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Kryzyanowski
January 05, 2016

oil change Julie was very busy at the time at the service desk but she took the time to make sure that the vehicle was serviced quickly and that I was taken care More

by Cableguy
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Kryzyanowski
January 05, 2016

Repair of a 2007 Jeep Liberty The Summit service was fine and the employees are always friendly. However, I am finding it increasingly difficult today to look at a bill of $1056. More

by weeks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Kuitert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2016 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Dave, Thank you for your response, your feedback is very important to us. In response to your comments about the repair bill on your vehicle, the repairs that were performed on your vehicle were in fact very labor intensive. The rear main seal necessitates removal of the transfer case, transmission and flywheel to access the seal. The transmission cooler hoses are a challenging repair as well as they run from the transmission to the cooler in the radiator, running along the engine and around the frame and engine mounts. As you indicated, the repairs were all covered by your extended warranty with you out of pocket being your $100 deductible and several exhaust nuts for a total of $120.06 with tax The remaining bill was paid by your extended warranty insurance and they dictate the prices they will pay on both parts and labor using the Chilton labor time guide. This repair took my top technician the entire day to perform, so it was done correctly by an experienced, Chrysler certified technician. If you should have any further questions please feel free to contact me. Thank you, Tim Schraufnagel- Service Director

January 03, 2016

oil change Went in for an oil change and to check on a leak from engine. Found a bad water pump bmp and was quotyed a replacement cost but found a much cheaper More

by jlund
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Schraufnagel
January 01, 2016

Satisfied for 3 years and counting! I've trusted Summit Automotive for the last 3+ years with the ongoing care and maintenance of 3 of the vehicles in our family and we couldn't be happi More

by David Washkoviak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tim Schraufnagel, Brock Boettcher, Chris Larson, Julie Kryzyanowski
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