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Summit Automotive Chrysler Dodge Jeep RAM - Service Center

Fond Du Lac, WI

4.7
557 Reviews

557 Reviews of Summit Automotive Chrysler Dodge Jeep RAM - Service Center

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February 26, 2021

I got an oil change and the employees did not reinstall my skid plate correctly so as I drove down the road it was dragging and catching on the road. Then when I took it in for them to repair they used the More

by Jen
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
It was the oil change team and a counter employee
Mar 15, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Hi Jen. Thank you for your feedback. I'm sorry to hear your last oil change didn't go as planned. We strive for the best possible experience for our customers and we hope you'll let us have a chance to provide a five-star experience next time. Please don't hesitate to reach out to me if you'd like to talk more about this experience. Thank you, Jennifer Preston - Service Director - 7152992466

February 25, 2021

Service was good and followed up on future repairs. I look foward to the future of this company and being there when I need you More

by deanfrancisfdj11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for the kind review! We're grateful for your support and look forward to assisting you with all your future service needs! - Summit Automotive, Inc. Team

February 25, 2021

Great people, total team effort.Clean operation.No Great people, total team effort. Clean operation. No survey needs more than a few words. That is all I need to say. I will be back. More

by fjborn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

This is a fantastic review! Thanks from the entire team at Summit Automotive, we look forward to your next visit!

February 23, 2021

Just a oil change . Got in and out in no time. Always good service. Would recommend this place for oil changes and anything you need done More

by possin1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thanks for choosing Summit Automotive for your service needs. We'll see you at your next oil change!

February 23, 2021

I brought my truck in for an oil change and a tire rotation and I told him I thought I needed a new wiper motor. They called me and said the wiper motor would be $535. I told him to hold off because t More

by pasteinmetz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Geoff Kuitert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Hello, Thank you for taking the time to post your review. While it's upsetting to hear that your experience at our service center didn't earn five stars, this feedback is helpful to us moving forward. I'm happy to take your call if you would like to discuss the details of this experience and try to resolve the issues. I hope to hear from you. Thank you, Jennifer Preston - Service Director - 7152992466

February 10, 2021

I was the only car in the oil change Bay with both racks empty and still waited an hour! Also, showed the tech your ad for $29 oil change but was charged $43 without telling me. Can’t trust you folks More

by paulmeix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Geoff Kuitert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kid at the express lube counter
Mar 08, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We certainly didn't intend to charge you more than you anticipated, but want to review the situation and determine how we can help. Please contact our service director, Jennifer Preston - 7152992466.

February 09, 2021

I had service done and it was done in a time faster then what they told me. They also offered me a shuttle if I needed it for somewhere. More

by ube66
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us! We look forward to your next visit to Summit Automotive!

February 06, 2021

Very prompt, polite, and knowledgeable. Provided great service work, kept me informed at each juncture in the process, also were very friendly when dropping off and picking up the vehicle. More

by jmatthews414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for your review! We're glad to hear that our team could provide you with a smooth experience, and we hope to see you again for all your future service needs at Summit Automotive, Inc.!

February 03, 2021

Able to drive right in. Worker opened two doors for me (sore R knee at present with a limp). Desk staff ready for me right away. Waiting area spacious. Work done quickly and explained to me. Excellent More

by marygellings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There were 3 others. 2 men when I drove in and 1 women when ready to leave.
Feb 03, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience! We're glad to hear you enjoyed your visit here at Summit Automotive, Inc. and hope to be of service to you again in the future!

January 24, 2021

Summit Auto needs to have a more consistent approach to encouraging the wearing of masks related to Covid-19. Other than that, their facility is clean and the staff is friendly, knowledgeable and professio More

by johneray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Heisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knueppel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alena Lambert , Chris Holmes
Jan 28, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for this honest feedback. We will pass along your comments to our team to improve moving forward. We appreciate your review and hope to work with you again in the future!

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