Summit Automotive Chrysler Dodge Jeep RAM - Service Center

Horrible customer service with manager and assistsnt!! My car died and I smelled burning wires. I was able to pull it into a jail trip. I called my husband and he thought it was the battery. We bought a n My car died and I smelled burning wires. I was able to pull it into a jail trip. I called my husband and he thought it was the battery. We bought a new one and he installed it and I instantly started to smell the burning smell. He unhooked it and we decided to call this dealership because it was close. Bad idea. Should have taken it to Sheboygan Chrysler where they treat people with respect. There were recalls on the Dodge Chargers and they were starting on fire. I had a bumper to bumper warranty and in hindsight should have taken it to Sheboygan & wouldn't have bought battery. The asst manager wanted to charge me to get the new battery out ad they couldn't in lack the trunk! Idiots. I was able to crawl into the trunk and pull a lever on the inside. Told him I wouldn't pay for it and asked to speak to the manager! She was worse then him! I will never go back. Awful people and worse customer service!!! More

Amazing Service I was offered a beverage more than once and Kraig came in on his day off within 30 mins. Kraig is always very pleasant and thorough and I always enjoy I was offered a beverage more than once and Kraig came in on his day off within 30 mins. Kraig is always very pleasant and thorough and I always enjoy visits. I was only stopping in for an oil change and ended up walking out with a new vehicle instead! More

There is no greater service! I always get the BEST service anyone can ever imagine at Summit Automotive! I’m so proud to have purchased my car here and maintain it, you guys are I always get the BEST service anyone can ever imagine at Summit Automotive! I’m so proud to have purchased my car here and maintain it, you guys are AWESOME!!! More

See below Not really happy with management! We had some work done under our warranty, we got the vehicle back and the seatbelt dinger goes off even though we us Not really happy with management! We had some work done under our warranty, we got the vehicle back and the seatbelt dinger goes off even though we use them. My husband called and they said “well we didn’t do anything with that” My husband then told him it wasn’t like that before we took it in for he repairs. He further said that to fix it it would be a cost to us. We have not been happy the service we have been getting. Thanks Mary Wagner More

Amazing!! I ordered new wheels for my jeep wrangler. First, lori assisted me with looking through the website I decided on. When the wrong wheels were del I ordered new wheels for my jeep wrangler. First, lori assisted me with looking through the website I decided on. When the wrong wheels were delivered, parts and service worked together to make sure the old were sent back. Service appointments had to be changed due to this. Everyone I encountered was very accommodating as to make sure this happened. Summit is top notch!!! More

Customer Service at its best My husband and I have bought numerous vehicles from Deans Dodge, aka Holiday Dodge, aka Summit Dodge. The service and salesmen are what keep us comin My husband and I have bought numerous vehicles from Deans Dodge, aka Holiday Dodge, aka Summit Dodge. The service and salesmen are what keep us coming back. Keep up the great work More

Great Everything was handled as said promptly. Service was great. Done when promised.. comfortable waiting room. Very pleasant personnel.Have no complaints Everything was handled as said promptly. Service was great. Done when promised.. comfortable waiting room. Very pleasant personnel.Have no complaints and would recommend to anyone. More

Very positive. While it took a few appointments to diagnose the exact problem, Paul Sieloff and the service tech were very diligent throughout the entire process. T While it took a few appointments to diagnose the exact problem, Paul Sieloff and the service tech were very diligent throughout the entire process. They were well informed and thoroughly explained all the steps they were taking. Their methodical approach ensured that unnecessary repairs were not done. This was in total contrast to another dealership that wanted me to spend over $1,200 for replacement parts they claimed were not under warranty. Summit has earned all our future service work on our Ram trucks. I look forward to dealing with your sales staff when it's time for purchase. More

Bad customer service Service to my truck I believe was fine. However dealing with the 2 service writers was not enjoyable. I was greeted by rude/sarcastic employees who Service to my truck I believe was fine. However dealing with the 2 service writers was not enjoyable. I was greeted by rude/sarcastic employees who made me feel that my business was not welcomed. Ex.: I was asked how many fuel filters were in my truck - I had no idea because I don’t work on my truck and his response was “really - don’t know?” and walked away. I’m questioning if I will return in the future. I have dealt with parts employee and she was great. I also just purchased a new vehicle from Tim V. and he was great also. More