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Summit Automotive Chrysler Dodge Jeep RAM - Service Center

Fond Du Lac, WI

4.7
544 Reviews

544 Reviews of Summit Automotive Chrysler Dodge Jeep RAM - Service Center

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February 23, 2021

Just a oil change . Got in and out in no time. Always good service. Would recommend this place for oil changes and anything you need done More

by possin1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thanks for choosing Summit Automotive for your service needs. We'll see you at your next oil change!

February 23, 2021

I brought my truck in for an oil change and a tire rotation and I told him I thought I needed a new wiper motor. They called me and said the wiper motor would be $535. I told him to hold off because t More

by pasteinmetz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Geoff Kuitert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Hello, Thank you for taking the time to post your review. While it's upsetting to hear that your experience at our service center didn't earn five stars, this feedback is helpful to us moving forward. I'm happy to take your call if you would like to discuss the details of this experience and try to resolve the issues. I hope to hear from you. Thank you, Jennifer Preston - Service Director - 7152992466

February 10, 2021

I was the only car in the oil change Bay with both racks empty and still waited an hour! Also, showed the tech your ad for $29 oil change but was charged $43 without telling me. Can’t trust you folks More

by paulmeix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Geoff Kuitert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kid at the express lube counter
Mar 08, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We certainly didn't intend to charge you more than you anticipated, but want to review the situation and determine how we can help. Please contact our service director, Jennifer Preston - 7152992466.

February 09, 2021

I had service done and it was done in a time faster then what they told me. They also offered me a shuttle if I needed it for somewhere. More

by ube66
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us! We look forward to your next visit to Summit Automotive!

February 06, 2021

Very prompt, polite, and knowledgeable. Provided great service work, kept me informed at each juncture in the process, also were very friendly when dropping off and picking up the vehicle. More

by jmatthews414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for your review! We're glad to hear that our team could provide you with a smooth experience, and we hope to see you again for all your future service needs at Summit Automotive, Inc.!

February 03, 2021

Able to drive right in. Worker opened two doors for me (sore R knee at present with a limp). Desk staff ready for me right away. Waiting area spacious. Work done quickly and explained to me. Excellent More

by marygellings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There were 3 others. 2 men when I drove in and 1 women when ready to leave.
Feb 03, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience! We're glad to hear you enjoyed your visit here at Summit Automotive, Inc. and hope to be of service to you again in the future!

January 24, 2021

Summit Auto needs to have a more consistent approach to encouraging the wearing of masks related to Covid-19. Other than that, their facility is clean and the staff is friendly, knowledgeable and professio More

by johneray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Berg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Heisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knueppel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alena Lambert , Chris Holmes
Jan 28, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for this honest feedback. We will pass along your comments to our team to improve moving forward. We appreciate your review and hope to work with you again in the future!

January 20, 2021

They have always been attentive to my needs and have taken excellent care of my vehicle. Going in for an unscheduled oil change on Saturdays is very convenient. More

by sdjbuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin.
Jan 20, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you! We look forward to seeing you again at Summit Automotive!

January 18, 2021

Customer service was helpful. The quality of work was good. Concerns were taken seriously and addressed. 3 stars are awarded due to the cost of labor. $140.00/hr is much too high. Unless the vehicle is More

by mike.wieber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mary
January 15, 2021

Was surprised that no one was wearing a mask. Came in for a recall. No problems as we waited for the Jeep. We had our masks on and kept them on until we left and was in our Jeep. More

by Marleyt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

We appreciate your 5-stars and your feedback. We will be addressing your comments with our team.

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