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Summit Automotive Chrysler Dodge Jeep RAM - Service Center

Fond Du Lac, WI

4.7
557 Reviews

557 Reviews of Summit Automotive Chrysler Dodge Jeep RAM - Service Center

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April 30, 2021

They left marks in my dash pad after installing trailer brake module not to impressed with that but other wise not bad so ya thanks More

by trittaustin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brock Boettcher
May 03, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for bringing this information to our attention. We strive for a five-star experience and would like a chance to improve this for you. Please reach out to me to discuss this more. Sincerely, Jennifer Preston - Service Director - 7152992466

April 30, 2021

I took my vehicle in for warranty paint work after waiting about 9 months from initial contact to get scheduled. The repair looks good - but the vehicle came back with significant mud in the driver's More

by holte30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We're sorry to hear about this and would like an opportunity to discuss this more to determine how to resolve this for you. Please reach out to me at your earliest convenience so we can talk more about this. Thank you, Jennifer Preston - Service Director - 7152992466

April 29, 2021

Great service and communication. Geoff did a great job and was able to get the console fixed where a dvd had fallen behind the drawer and made the stow n go unable a More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

We're thrilled Geoff could take care of everything for you! Thanks for your feedback and for choosing Summit Automotive!

April 28, 2021

4 new tires, front-end alignment, check all fluid levels; provide a list for recommended future maintenance servicing; in and out in 80 min., perfect! More

by Ones7366
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

This is a fantastic review! Thanks from the entire team at Summit Automotive! See you next time!

April 26, 2021

Staff is very friendly and service time is always accurate. Usually, not a long wait for an appointment. Only small issue, the chairs are not comfortable. More

by debnchaps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

We’re delighted to get your 5 star review. Thanks!

April 12, 2021

Everything was good except you knew we were coming in for a break issue to get fixed along with an oil change. When we got there we were told that you had to order in the part for the break. Would have liked More

by arnie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jace Braun
Apr 26, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

We understand your concern and apologize for your frustrations. We do the best we can to accommodate our customers and their needs. If you wish to discuss this in any further detail please reach out to me, Jennifer Preston - Service Director - 7152992466

April 10, 2021

I love taking my vehicle to the Summit Automotive because I can trust them to take the best care of my jeep possible! As a widow, I truly appreciate the fact that they watch over the needs of my vehicle and More

by darcysrahjes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

We are so incredibly proud that the Summit Automotive team could earn your trust! It's very important to us to take good care of our customers and watch over their needs. Thank you so much for your loyalty!

April 09, 2021

Love Service and the fact that they don't make you wear a mask. Kraig in Sales is awesome as well. Always do my service with these guys. More

by Pskbro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Heisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knueppel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Choby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kraig Peterson
Apr 09, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

We're so happy to see this awesome five-star review! We appreciate you letting us know Kraig made such a positive impression and earned your business! Thanks, and we'll see you next time! - Summit Automotive, Inc.

April 07, 2021

The customer service is amazing. They always keep me posted on what is going on. Ask first if something needs replacement. Very comforting to know that my Durango is always in good hands More

by jaimievetrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Krepsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jace I believe. Gavin, and Geoff.
Apr 07, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thanks for trusting the Summit Automotive team! It is always our pleasure to take care of you. See you next time!

April 06, 2021

Everyone in the service department was very helpful and friendly. My vehicle was serviced efficiently and my vehicle was returned as clean as it had been received. I was very please with my service. More

by HC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

We are so proud that the Summit Automotive, Inc. crew could service your car efficiently! Thank you for choosing us.

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