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Summit Automotive Chrysler Dodge Jeep RAM - Service Center

Fond Du Lac, WI

4.7
544 Reviews

544 Reviews of Summit Automotive Chrysler Dodge Jeep RAM - Service Center

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April 28, 2021

4 new tires, front-end alignment, check all fluid levels; provide a list for recommended future maintenance servicing; in and out in 80 min., perfect! More

by Ones7366
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

This is a fantastic review! Thanks from the entire team at Summit Automotive! See you next time!

April 26, 2021

Staff is very friendly and service time is always accurate. Usually, not a long wait for an appointment. Only small issue, the chairs are not comfortable. More

by debnchaps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

We’re delighted to get your 5 star review. Thanks!

April 12, 2021

Everything was good except you knew we were coming in for a break issue to get fixed along with an oil change. When we got there we were told that you had to order in the part for the break. Would have liked More

by arnie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jace Braun
Apr 26, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

We understand your concern and apologize for your frustrations. We do the best we can to accommodate our customers and their needs. If you wish to discuss this in any further detail please reach out to me, Jennifer Preston - Service Director - 7152992466

April 10, 2021

I love taking my vehicle to the Summit Automotive because I can trust them to take the best care of my jeep possible! As a widow, I truly appreciate the fact that they watch over the needs of my vehicle and More

by darcysrahjes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

We are so incredibly proud that the Summit Automotive team could earn your trust! It's very important to us to take good care of our customers and watch over their needs. Thank you so much for your loyalty!

April 09, 2021

Love Service and the fact that they don't make you wear a mask. Kraig in Sales is awesome as well. Always do my service with these guys. More

by Pskbro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Heisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knueppel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Choby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kraig Peterson
Apr 09, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

We're so happy to see this awesome five-star review! We appreciate you letting us know Kraig made such a positive impression and earned your business! Thanks, and we'll see you next time! - Summit Automotive, Inc.

April 07, 2021

The customer service is amazing. They always keep me posted on what is going on. Ask first if something needs replacement. Very comforting to know that my Durango is always in good hands More

by jaimievetrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Krepsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jace I believe. Gavin, and Geoff.
Apr 07, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thanks for trusting the Summit Automotive team! It is always our pleasure to take care of you. See you next time!

April 06, 2021

Everyone in the service department was very helpful and friendly. My vehicle was serviced efficiently and my vehicle was returned as clean as it had been received. I was very please with my service. More

by HC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

We are so proud that the Summit Automotive, Inc. crew could service your car efficiently! Thank you for choosing us.

April 06, 2021

My visit to the service department was what I come to expect. Friendly service with top notch service. They kept me aware of potential problems and and completed the service I was scheduled for. More

by mudr_99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for trusting the Summit Automotive service team! It is always our pleasure to take care of you! We'll see you next time!

March 30, 2021

Very welcoming, friendly and my car was ready before the promised time.i,he been coming here for years and will be back for many more. More

by lori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kuitert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

Thank you for your years of business with us at Summit Automotive! We appreciate your positive feedback and look forward to your next visit!

March 18, 2021

I still don't know where my title is after purchasing the truck 5 weeks ago. Tim Brenner was supposed to find out a week ago and I've heard nothing from him. I called and left a message 2 days ago and still More

by dcboit
Customer Service
Recommend Dealer
No
Employees Worked With
Tim Brenner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Summit Automotive Chrysler Dodge Jeep Ram responded

We understand your frustration and appreciate you letting us know about this. We will address these concerns with our team and try to resolve them. If you want to speak with me directly, I am happy to take your call. I value your feedback and hope you contact me soon. Thank you, Ryan Knueppel - General Manager - 920-517-8628

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