Summit Automotive Chrysler Dodge Jeep RAM - Service Center

As always, a great service experience. A professional, friendly and efficient staff who quickly respond to your service needs. The only thing I would add is your review needs to be a little more user fri friendly and efficient staff who quickly respond to your service needs. The only thing I would add is your review needs to be a little more user friendly!! Twenty-five word minimum, REALLY!! More

Bought my Rubicon from another dealership and needed work done after 4 days of ownership. The team at Griffin were great. They keep me informed and got the service covered under the warranty. They did need done after 4 days of ownership. The team at Griffin were great. They keep me informed and got the service covered under the warranty. They did need to keep it over night and did not have a rental for me. Thankfully the rental company the warranty works with allowed me to leave the rental when my Rubicon was ready. More

Summit Automotive is a wonderful place. The service department is outstanding and has wonderful trained personal. They really make me feel special and take care of my needs. department is outstanding and has wonderful trained personal. They really make me feel special and take care of my needs. More

Summit Automotive is a wonderful place. The service department is outstanding and has wonderful trained personnel . They really make you feel special and take care of your needs. department is outstanding and has wonderful trained personnel . They really make you feel special and take care of your needs. More

I bought my 2011 Chrysler in 2011 and I’m very pleased with the service that I have received . The helpers are very courteous. and friendly. with the service that I have received . The helpers are very courteous. and friendly. More

Charged for 3 hours of labor to install a trailer receiver hitch and wiring that was completed in 2 hours. When I questioned why I was being charged an extra hour of labor I was told that this servi receiver hitch and wiring that was completed in 2 hours. When I questioned why I was being charged an extra hour of labor I was told that this service normally is billed as 3 hours of labor to complete but I was "lucky" to get a fast technician who has done this service several times and was very good at it. I was than told that had I had another technician I probably would of had to wait the 3 hours for the service to be completed. Mary @ Summit Automative informed me that the benefit to me was the fact that I did not have to wait the 3 hours. I would of rather of had my $80/labor refunded which I feel is fully taking advantage of the customer not to mention fraud for an hour of service that was never done. I will be talking to Chrysler about this situation as I feel you are taking advantage of customers by using your better technicians to complete service based on the work by your slower technicians and charging for labor based on your slower technicians. More

After oil change car was washed. Terrible job. Huge area on both sides was missed. It was" complimentary" so I got what I paid for. Surprised someone didn't look at it and correct it. Will still be area on both sides was missed. It was" complimentary" so I got what I paid for. Surprised someone didn't look at it and correct it. Will still be back for oil change. More

They left marks in my dash pad after installing trailer brake module not to impressed with that but other wise not bad so ya thanks brake module not to impressed with that but other wise not bad so ya thanks More

I took my vehicle in for warranty paint work after waiting about 9 months from initial contact to get scheduled. The repair looks good - but the vehicle came back with significant mud in the driver's waiting about 9 months from initial contact to get scheduled. The repair looks good - but the vehicle came back with significant mud in the driver's side (floor and lower door). I also found a few grease spots on the surface of the vehicle where the repairs were completed. I've had much better experience in the past. More

Great service and communication. Geoff did a great job and was able to get the console fixed where a dvd had fallen behind the drawer and made the stow n go unable a and was able to get the console fixed where a dvd had fallen behind the drawer and made the stow n go unable a More