Summit Automotive Chrysler Dodge Jeep Ram

They got our vehicle in and diagnosed the problem in a timely manner and were extremely great to work with. Also gave some estimates on recommended maintenance. Would highly recommend. timely manner and were extremely great to work with. Also gave some estimates on recommended maintenance. Would highly recommend. More

First, Summit had my Jeep for three weeks, in the three weeks they had my vehicle I (Miranda, the owner) only got one call, the initial call to tell me that they found something wrong and needed a part. No weeks they had my vehicle I (Miranda, the owner) only got one call, the initial call to tell me that they found something wrong and needed a part. Not once did they call again to tell me that the part kept getting pushed back on delivery dates. No "update" calls. Just me in limbo waiting, I called every few days for an update, and it seemed no one ever knew what was going on, especially when I called and they told me that the woman that was handling my account "was no longer with us". I was on hold for a very long time for them to even find me no information. When I was FINALLY able to pick my vehicle up, they had zero paperwork ready for me and stated that they would send it in the mail and I STILL HAVE NOT RECEIVED ANY, and my center council inside my Jeep was still torn apart. I did not notice that until I got home and the service center was closed. By far the worse service center experience I have ever uncountered. I am currently starting my search for my next Jeep and was considering Summit but am strongly thinking about going elsewhere again due to this experience. More

They got my vehicle in and serviced in a timely manner, and were polite and good to work with. and were polite and good to work with. More

We purchased a 2014 Dodge Ram with 93,000 miles on 1/5/2022. We were told from our sales person Marty that the vehicle was in good condition and always kept up do to it being a leased vehicle. He also 1/5/2022. We were told from our sales person Marty that the vehicle was in good condition and always kept up do to it being a leased vehicle. He also advised us Summit Auto had an upstanding name and would work with us if anything went wrong with the vehicle. We provided Summit Automotive with a $26,000 check to purchase the Dodge Ram. On 1/22/23 the engine went completely out and we did not purchase the extended warranty. Summit originally was asking for about 11,200 for a used engine although to help us out they said they would drop the price to $10,000. In addition they would be more then happy to give us 7,000 for the truck as a trade in. Really, thanks for nothing! The vehicle also had several issues prior to them selling it to us that they did not disclose. The vehicle now has 106,000 miles and is valued at $19,000. In addition none of the repairs were mentioned to us on the car fax they provided to us. We didn’t expect them to fix this for free but they definitely could have came down more on there labor charge of $190.00 per hour. I’m sure Marty or sales person got a nice commission check. More

My experience was mostly with Marty. My time with him was not wasted. He was efficient and did an excellent job at dealing with the contract. I would work with this company again with My time with him was not wasted. He was efficient and did an excellent job at dealing with the contract. I would work with this company again without hesitation. Finance was easy fast and efficient. The truck was delivered to my house the next day. Couldn't have been any cleaner of a deal. Great job. More

The service was performed on time and efficiently. A ride was provided for me to and from my destinations, which is much appreciated. The personal were friendly and helpful on the terms and conditio A ride was provided for me to and from my destinations, which is much appreciated. The personal were friendly and helpful on the terms and conditions of my requests. More

Service was completed in a reasonable amount of time. Service provided was explained and everything is working as expected. I was made aware of items that may need repairing due to normal wear and tear. Service provided was explained and everything is working as expected. I was made aware of items that may need repairing due to normal wear and tear. More

I am glad we finally found out what was wrong with the tire. Thank you. tire. Thank you. More

Quick turnaround and detailed explanation of what was done, and what I need to do next. done, and what I need to do next. More