Summit Automotive Chrysler Dodge Jeep Ram
Fond Du Lac, WI
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Everyone took great care of my auto repair needs in a very timely fashion so I could get on the road to MN. very timely fashion so I could get on the road to MN. More
They fixed our problem. Courteous and thorough. Nice waiting room for customers and very clean. Courteous and thorough. Nice waiting room for customers and very clean. More
Experience and attitude was fine and professional until I declined extended warranty for over $5000. After I told I couldn't afford that there whole demeanor changed. Like they couldn't wait to get me o declined extended warranty for over $5000. After I told I couldn't afford that there whole demeanor changed. Like they couldn't wait to get me out of there and didn't matter. Also was supposed to get a call back the next day about a different matter and still yet to hear back weeks later. Never a call to see how I like the vehicle. More
Overall experience was good, about $35 more expensive than my normal service center. You may want to consider dropping the price to be more competitive with other local shops. than my normal service center. You may want to consider dropping the price to be more competitive with other local shops. More
The dealership was very clean and stocked with snacks and drinks, even if you didn't buy a vehicle from them. Everyone was friendly, saying "Hi". It was nice to feel welcome. We were about 1/2 hour early, drinks, even if you didn't buy a vehicle from them. Everyone was friendly, saying "Hi". It was nice to feel welcome. We were about 1/2 hour early, but it was no problem. Just a refreshing place to be. More
They got our vehicle in and diagnosed the problem in a timely manner and were extremely great to work with. Also gave some estimates on recommended maintenance. Would highly recommend. timely manner and were extremely great to work with. Also gave some estimates on recommended maintenance. Would highly recommend. More
First, Summit had my Jeep for three weeks, in the three weeks they had my vehicle I (Miranda, the owner) only got one call, the initial call to tell me that they found something wrong and needed a part. No weeks they had my vehicle I (Miranda, the owner) only got one call, the initial call to tell me that they found something wrong and needed a part. Not once did they call again to tell me that the part kept getting pushed back on delivery dates. No "update" calls. Just me in limbo waiting, I called every few days for an update, and it seemed no one ever knew what was going on, especially when I called and they told me that the woman that was handling my account "was no longer with us". I was on hold for a very long time for them to even find me no information. When I was FINALLY able to pick my vehicle up, they had zero paperwork ready for me and stated that they would send it in the mail and I STILL HAVE NOT RECEIVED ANY, and my center council inside my Jeep was still torn apart. I did not notice that until I got home and the service center was closed. By far the worse service center experience I have ever uncountered. I am currently starting my search for my next Jeep and was considering Summit but am strongly thinking about going elsewhere again due to this experience. More
They got my vehicle in and serviced in a timely manner, and were polite and good to work with. and were polite and good to work with. More