Summit Automotive Chrysler Dodge Jeep Ram

lack of return call Went in for scheduled oil change and to have speaker looked at in rear drivers side door. Speaker was buzzing so I asked if they had one in stock to r Went in for scheduled oil change and to have speaker looked at in rear drivers side door. Speaker was buzzing so I asked if they had one in stock to replace mine. They replaced speaker and did oil change , said everything was complete. I got in to drive off noticed stereo station was changed so I new they listened to it. Not 200 feet down road speaker was buzzing worse then before. Came back and asked if they actually changed speaker because its worse. Service person came out to truck and within 20 seconds could tell it wasn't fixed. Said dodge had to authorize repair to panel, he would call back maybe even that day. That was over a week ago. No call no email, they have my number. Not happy. More

Fast and efficient Julie is great to work with. She was happy to help us set up 12 visits for their special price. We enjoy the car wash that is included with all serv Julie is great to work with. She was happy to help us set up 12 visits for their special price. We enjoy the car wash that is included with all service. More

Pleasant experience The dealership was very helpful in every aspect of the trade-in to leasing a new Jeep Grand Cherokee Trailhawk. I had already worked with another deal The dealership was very helpful in every aspect of the trade-in to leasing a new Jeep Grand Cherokee Trailhawk. I had already worked with another dealership on figuring out my next vehicle, but they didn't offer enough for my trade-in to earn my business. When I contacted Summit, it was immediately suggested as a 1st step, prior to stepping foot in the dealership, that I go onto the Jeep website & build my vehicle. I did so & then there was also a link to "find my vehicle". It brought me 3 options & one was the exact color combo that I had chosen, along with the option packages that I had built. Once I got to the dealership, they laid out leasing options on that particular vehicle & made an initial trade in offer. The trade in offer was a bit low, according to Kelley Blue Book, but we were able to get to an acceptable number from there. The next day they got to work securing that vehicle from a dealership 60 miles away & had it @ their dealership the next day for delivery. Throughout the process, the communication was superb. They really are focused on customer service. Brock, is a superstar on the frontline & the rest of his team backed him up 100%. I was very pleased with every aspect of the transaction and I'm sure the service from here forward will be the same. More

Great customer service. Really went the extra mile. Was in the market for a new vehicle recently. Bought a new Chrysler Town and Country from Kraig a few years ago and was very helpful. He accommodate Was in the market for a new vehicle recently. Bought a new Chrysler Town and Country from Kraig a few years ago and was very helpful. He accommodated our every need in getting a different vehicle because my wife had been in a car accident at the time. So when it came time recently to purchase a new truck for work it was an easy decision to go back to Kraig. Kraig and I went over what I was looking for. Being my first new vehicle to drive I was very interested in the flame red 2500 ram. Kraig found me one. He let me use it over the weekend and early this week we finished the deal up. He was helpful in answering all the questions. I will continue to work with Kraig in the future when needing to update our vehicles both personally and for work. Thanks for your great customer service Kraig. Tony Schraufnagel More

Unhappy Hands down the worst service I've ever had. Had oil changed which usually includes topping off fluids. "Not here" Had new tires put on, I assumed they Hands down the worst service I've ever had. Had oil changed which usually includes topping off fluids. "Not here" Had new tires put on, I assumed they would do an Alignment, nope not here. Worst part is they didn't even ask if I wanted one or not. Had a couple of check engine lights on and they are still on. I will never take my truck to them again for service. More

Courteous, fast, competent service. Nice, new dealership. We were a long ways from home when my '15 Ram Cummins threw a DEF code, with 150 miles to go before de-rating to 5mph max speed. It being Sunday, we m We were a long ways from home when my '15 Ram Cummins threw a DEF code, with 150 miles to go before de-rating to 5mph max speed. It being Sunday, we made an unplanned overnight stop in Fond Du Lac, WI and had the truck at the dealer 10 minute beore they were scheduled to open on Monday morning. An hour later, we were on our way, malfunction cleared at no cost. Great service! More

Good experience Dealt with Michael Berg, and Randy Sabel Nice to work with, professional ,but everyday person. Would recommend sales!!! Have yet to use service dept Dealt with Michael Berg, and Randy Sabel Nice to work with, professional ,but everyday person. Would recommend sales!!! Have yet to use service dept., but when given tour seems well run. More

Service Recall on my Chrysler 200 Got a recall notice from Chrysler regarding a Restraint Controller issue. Called them for an appointment and everything went really smoothe. They had Got a recall notice from Chrysler regarding a Restraint Controller issue. Called them for an appointment and everything went really smoothe. They had to order the parts first, but they thought that this would be a fast process. They called me right away when the parts were in to schedule my visit. Again, everything went smoothe and friendly. Day of the service visit was fast and efficient. They gave me a quick shuttle ride to work and called me as soon as the work was finished. Came and picked me up on my schedule, which was immediately. Again, fast and efficient. Everyone that I came in contact with were very friendly. Overall, a great service experience with this dealership. I will visit them again when I need service. More

Top notch experience. The sales staff never pressured and were very honest. They took very good care of me even when my used vehicle had a problem on the way home of my 4.5 The sales staff never pressured and were very honest. They took very good care of me even when my used vehicle had a problem on the way home of my 4.5 hour trip. Their YouTube walk around of the vehicle makes it very easy to buy a vehicle over the internet. More

Service good. Quick service stop. Came in for download and software update. Would recommend to a friend for fiture service work needed. Thank you to your staff. Quick service stop. Came in for download and software update. Would recommend to a friend for fiture service work needed. Thank you to your staff. More