Summit Automotive Chrysler Dodge Jeep Ram

Great service, but inconvenient I bring my car to Summit because that's where I purchased the car, their service team is very good and it is the closest Jeep dealership to my home. I bring my car to Summit because that's where I purchased the car, their service team is very good and it is the closest Jeep dealership to my home. However, I live 25 minutes away in Green Lake and Summit does not have loaner cars or a customer service vehicle that can drop me off when my car is in for service. Sitting in the Summit parking lot last Friday I called multiple Fond du Lac taxis and the earliest pick up was in 2 hours. Another Summit customer heard me on the phone and offered me a ride. I love the service team, but the dealership could make it much easier to use their services. More

Good People Friendly staff, who worked really hard to find the jeep I wanted. My salesman, Tom, always responded really quickly to me with any updates or answe Friendly staff, who worked really hard to find the jeep I wanted. My salesman, Tom, always responded really quickly to me with any updates or answers to questons that I had. Would recommend. More

Just doing the right thing! Just a good dealer with good people doing the right thing in your time of need. Sure helped me out! It is great to have a local dealer that looks out Just a good dealer with good people doing the right thing in your time of need. Sure helped me out! It is great to have a local dealer that looks out for you. More

Car buying experience We had a great fast friendly car buying experience with Brock at Summit Automotive. They answered all our questions and let us know everything we nee We had a great fast friendly car buying experience with Brock at Summit Automotive. They answered all our questions and let us know everything we needed to. We felt comfortable buying a car from this dealership. They treated us as though they have known us for more than a couple minutes. Very friendly! More

Went above and beyond to find the vehicle we wanted. They were easy to deal with. They even found an additional Jeep-Chrysler-Dodge rebate that we were not even aware of, Went above and beyond to find th They were easy to deal with. They even found an additional Jeep-Chrysler-Dodge rebate that we were not even aware of, Went above and beyond to find the vehicle we wanted. More

Very friendly and handled in a timely manner with a smile I would highly recommend summit to my friends as a dealership the is customer friendly; Very knowledgable about their product, will return when ready I would highly recommend summit to my friends as a dealership the is customer friendly; Very knowledgable about their product, will return when ready to purchase another vehicle. More

Fast and efficient Julie is great to work with. She was happy to help us set up 12 visits for their special price. We enjoy the car wash that is included with all serv Julie is great to work with. She was happy to help us set up 12 visits for their special price. We enjoy the car wash that is included with all service. More

lack of return call Went in for scheduled oil change and to have speaker looked at in rear drivers side door. Speaker was buzzing so I asked if they had one in stock to r Went in for scheduled oil change and to have speaker looked at in rear drivers side door. Speaker was buzzing so I asked if they had one in stock to replace mine. They replaced speaker and did oil change , said everything was complete. I got in to drive off noticed stereo station was changed so I new they listened to it. Not 200 feet down road speaker was buzzing worse then before. Came back and asked if they actually changed speaker because its worse. Service person came out to truck and within 20 seconds could tell it wasn't fixed. Said dodge had to authorize repair to panel, he would call back maybe even that day. That was over a week ago. No call no email, they have my number. Not happy. More

Pleasant experience The dealership was very helpful in every aspect of the trade-in to leasing a new Jeep Grand Cherokee Trailhawk. I had already worked with another deal The dealership was very helpful in every aspect of the trade-in to leasing a new Jeep Grand Cherokee Trailhawk. I had already worked with another dealership on figuring out my next vehicle, but they didn't offer enough for my trade-in to earn my business. When I contacted Summit, it was immediately suggested as a 1st step, prior to stepping foot in the dealership, that I go onto the Jeep website & build my vehicle. I did so & then there was also a link to "find my vehicle". It brought me 3 options & one was the exact color combo that I had chosen, along with the option packages that I had built. Once I got to the dealership, they laid out leasing options on that particular vehicle & made an initial trade in offer. The trade in offer was a bit low, according to Kelley Blue Book, but we were able to get to an acceptable number from there. The next day they got to work securing that vehicle from a dealership 60 miles away & had it @ their dealership the next day for delivery. Throughout the process, the communication was superb. They really are focused on customer service. Brock, is a superstar on the frontline & the rest of his team backed him up 100%. I was very pleased with every aspect of the transaction and I'm sure the service from here forward will be the same. More

Great customer service. Really went the extra mile. Was in the market for a new vehicle recently. Bought a new Chrysler Town and Country from Kraig a few years ago and was very helpful. He accommodate Was in the market for a new vehicle recently. Bought a new Chrysler Town and Country from Kraig a few years ago and was very helpful. He accommodated our every need in getting a different vehicle because my wife had been in a car accident at the time. So when it came time recently to purchase a new truck for work it was an easy decision to go back to Kraig. Kraig and I went over what I was looking for. Being my first new vehicle to drive I was very interested in the flame red 2500 ram. Kraig found me one. He let me use it over the weekend and early this week we finished the deal up. He was helpful in answering all the questions. I will continue to work with Kraig in the future when needing to update our vehicles both personally and for work. Thanks for your great customer service Kraig. Tony Schraufnagel More