Sullivan's Northwest Hills Chevrolet Buick GMC Cadillac

Jessie Santiago is a star! In fact, everyone I met NW Hills was incredibly friendly, professional, and a joy to be around. I got to meet pretty much everyone. LOVE my shiny new Caddy and love the way I Hills was incredibly friendly, professional, and a joy to be around. I got to meet pretty much everyone. LOVE my shiny new Caddy and love the way I was treated, Jessie made car buying such a wonderful experience. I truly appreciate it! I highly recommend them and also the new 2014 CTS Sports Coupe - wow, what a ride!! More

Friendly and professional about sums it up. My sales guys knew the vehicle inside and out and readily explained its features. Also, a USAA recommended dealer. knew the vehicle inside and out and readily explained its features. Also, a USAA recommended dealer. More

Sales answered all our questions and found answers to others. After the sale the salesman went out of his way to ensure we were completely staitsfied with every detail. The business manager explained eve others. After the sale the salesman went out of his way to ensure we were completely staitsfied with every detail. The business manager explained every aspected for the sale and made sure we understood it. More

Unlike many people, I dread buying a new car. It usually means saying hello to a car payment I have been happily living without. And I'm not a fan of investing money in cars - it's a losing proposition, so means saying hello to a car payment I have been happily living without. And I'm not a fan of investing money in cars - it's a losing proposition, so I can be a pretty reluctant customer and I have no patience with sales pressure. But here I am, in a situation where my business needs to purchase a new vehicle. I researched vehicles for about three months prior to contacting a dealer and it was Jessie Santiago that answered the phone when I called. I told him what I was looking to accomplish (and that I wasn't overly thrilled about it, either) and within the week, I was driving the new 2014 GMC Acadia that meets all of the needs of my business - and it didn't break the bank. Jessie introduced me to several of the other team members who all had occasion to assist me in one way or another and I have no reservation in stating that everyone at this dealer is committed to customer satisfaction - not just customer service, but satisfaction. This dealer is a bit of a distance from where I live, but I won't hesitate to return and to recommend NWH to others in the market for a new or previously owned vehicle. More

I purchased a brand new 2013 Cadillac SRX Performance Edition AWD. It started with less than 200 miles and again with less than 3000 miles. The engine is defective as the service manager informs us, the Edition AWD. It started with less than 200 miles and again with less than 3000 miles. The engine is defective as the service manager informs us, the cylinder head must be replaced, they did not tell us the true problem the first time that it was due to the defective engine, cylinder head and allowed my wife to continue to drive this vehicle which placed her and myself in a very dangerous situation. The cylinder head engine defect on the 2013 SRX 3.6 AWD sucked water and coolant into the engine, rust is around that area now as told by the service manager. The General manager told me that "You are not getting your money back, and that is. Take it up with GM. Insulting us more, they stick us with a Buick aveno tiny car and not even honoring the same level or greater vehicle as was told to me when in the buying process. The service manager told me when I asked why they removed the spark plugs for detailing on delivery, I did not get an answer because the record shows that on the first service issue due to failure with 189 brand new miles, they found the water in the intake and removed the intake, dried out the plug, and coil in # 3 cylinder. Asked how did that get in there, I was told could be due to the power washing. I said, what? what do you mean? I cant drive this in the rain or run it through the car wash? He said no, the power washing of the engine. I said, its brand new, off the line, why power wash the engine. He said, well it suits on the lot for a while before delivery to a customer. People are telling me what a bunch of crap in this story. Now, with 2912 miles, the car is in the garage with the cylinder head defective because the engine is now contaminated with water and coolant inside and they want to tear apart the engine and replace the components / cylinder head. Well not on my watch. I paid cash on the spot and I want all my cash refunded or the vehicle replaced brand new exact specs or greater. I will not stop until one of these two demands are met. The general manager at Sullivan' Northwest Hills Dealerships in Torrington, CT is rude, unprofessional and careless with Customer attention and satisfaction. More

Vin was extremely helpful and knowledgeable about the GMC Acadia and was able to answer all of my questions. I am very happy with my lease and will recommend the dealership to friends and families in the fu Acadia and was able to answer all of my questions. I am very happy with my lease and will recommend the dealership to friends and families in the future. More

The salesman knew our situation before going to the finance guy. After we told him we wanted to know if they dealt with "subprime lenders" they blasted our credit app out over 20 times and sometimes tw finance guy. After we told him we wanted to know if they dealt with "subprime lenders" they blasted our credit app out over 20 times and sometimes twice to the same bank. I just feel this is bad business practice, and all customers should be treated the same regardless of credit. We potentially would have put money down if required but after being handled like this we wouldn't drive a car from here if it was given to us!!!!!! More