Sullivan's Northwest Hills Chevrolet Buick GMC Cadillac

After a lot of research and internet vehicle comparisons my wife and I stopped in at the Northwest Hills Dealership to take a close look at a 2014 Malibu. Jessie quickly greeted us and reviewed the variou my wife and I stopped in at the Northwest Hills Dealership to take a close look at a 2014 Malibu. Jessie quickly greeted us and reviewed the various models and options available. Based on recent bad experiences at other dealerships, I was not looking forward to car shopping but Jessie quickly made me feel very at ease. I found Jessie to be very professional and knowledgeable about the car I was interested in and at no time felt under any pressure to make a decision quickly. Unfortunately, there were no 2014 Malibu's available for a test drive but Jessie said he would arrange to get a car for my test drive. I got a call from Jessie the next business day that he had a car for me to try out. After a long test drive, I was convinced I wanted a 2014 Malibu 2LT and Jessie quickly found two cars with options similar to what I wanted. Jessie took care of everything, including arranging a very low rate loan, contacting my insurance company and even arranging to transfer plates on-hold at the DMV. He also arranged for me to get the car with dealer plates until the DMV could make the plate transfer. The car was ready for pickup in a few days and was exactly what a new car should look like. It was spotless inside and out and it even had a full tank of gas. Jessie took the time to make sure I understood all the features on the car and assisted with its setup. I also had the pleasure to deal with Darren who went over all the paperwork. He explained some of the options available for extended warranties/services and let me make the decision based on my needs. This was an unexpected relief as my last experience at another dealership involved a lot of high pressure sales to try to convince me to agree to add-on services. I think we were done with all the paperwork in less than ten minutes. I definitely recommend the Northwest Hills Dealership if you are considering a car purchase. More

He was very patient, kind and he described the vehicle in specific details. He wasn't forceful or pushy to try to sale us the car, our experience with him was very good, if we are in the market for another specific details. He wasn't forceful or pushy to try to sale us the car, our experience with him was very good, if we are in the market for another vehicle, we will definite contact him again. More

I worked with Jessie Santiago in sales who was very helpful an had very good knowledge of the vehicle that I was interested in. I also dealt with Rob and Darrin the sales and business managers. All ma helpful an had very good knowledge of the vehicle that I was interested in. I also dealt with Rob and Darrin the sales and business managers. All made my purchasing experience a very good one. There was one item that needed repair prior to taking delivery. Jessie assured me that it would be taken care of and that the vehicle would be detailed and ready for me to take delivery on the date agreed to. As promised the vehicle was ready for me, the one issue had been repaired, detaied and ready as promised. So far I am very satisfied with the vehicle and must say that my overall purchasing of this vehicle more than met my expectations. I would give the folks at N.W. Hills Dealership a very good rating and would recommend this dealer to friends as well as relatives. A 1 !!! More

Dave was an exceptional salesperson . He was knowledgable, highly professional with great follow through . Helpful in enabling me to make a decision with facts and answered all my questions. Yo knowledgable, highly professional with great follow through . Helpful in enabling me to make a decision with facts and answered all my questions. You can tell he is on top of his game . Made the entire experience a pleasure and most inportantly took the time to understand my needs so the entire process of selecting , buying and arranging to pick up the car was highly efficient. Finally after I purchased the car and arrived to pick it up , Dave was prepared to answer all my final questions and walk me through features so that I didn't need to spend downtime with the operators manual once I arrived at my home. After all this several days later he followed with a call to make sure everything was OK and answer any questions that I might have had at that time. One final note , prior to retiring to the Berkshires, i lived in Greenwich Ct where the car sales competion is much different and the buyers , I think it is fair to say , are considerably more demanding . In that environment the sales people have to be superb since you can move to Dealers down the road in Fairfield Ct ,Darien Ct, Wilton Ct , White Plains NY etc, if your saleperson in let's say Greenwich is substandard or fails to meet your expectations/needs. Having purchased several Mercedes', BMW's and Toyota Full Size SUV's in that environment I would put Dave in the category of the best salesmen I have been exposed to , especially since he is just getting started in this new career ( although until he mentioned that he was relatively new to the profession I would have never known). Oh, by the way I was so happy with the Chevy purchase, I returned several weeks later and purchased a Jeep Wrangler Sahara from Dave as well. More

My husband and I had a horrible time with another dealership and we were thinking of not even buying a car. We decided to check out Chevy and see what they had to offer. From the moment we walked i dealership and we were thinking of not even buying a car. We decided to check out Chevy and see what they had to offer. From the moment we walked in, it was a great experience. Vin, our salesman, was awesome! He wasn't pushy at all. He knew what he was talking about and helped us decide on a new car. Everyone was a pleasure to work with, right down to signing the papers with Darren. They all made the experience a pleasant one. We love the car and would recommend this dealership to anyone and everyone. More

I travelled to Northwest Hills dealerships because they had vehicles that were not available in western Mass. Vin took the time to show me any vehicle I wanted to see. He sensed that I wasn't thrilled with had vehicles that were not available in western Mass. Vin took the time to show me any vehicle I wanted to see. He sensed that I wasn't thrilled with any of the vehicles I had test driven and directed me to a car that he thought would be a better fit for me. I hadn't really considered that model before, but I liked it right away. I would likely have gotten a better deal in Massachusetts, but I probably would not have gotten the right car for me. That is why I chose to buy at Northwest Hills. -Tim S. More

Overall, this was a great experience. We have been searching for our next car for over a year and have visited many dealerships and wholesalers. We had a very specific car in mind including options. I searching for our next car for over a year and have visited many dealerships and wholesalers. We had a very specific car in mind including options. I found this particular car on cars.com and there was not even a photo of it posted yet, just mileage and a few particulars. When I came to see the car, it was very raw and I was told it needed a transmission. Since I had lost the last three previous cars we were ready to buy, it asked to put a deposit on it and was told that I could and if the transmission was not fixed to my liking, or if the scratch repair on the door was not done well enough, I could have my deposit back. This gave me the confidence to move forward with the sale. At the end of the day, when Vin called and said that the car was ready, it was and looked great. It drove well and was now certified (not part of the original agreement). That was definitely a plus. They went through the car and replaced the rear brake pads and rotors. I am very pleased with the level of service that I received from everyone at the dealership. I would absolutely recommend others to shop at Northwest Hills. Not everything went as smooth as it could have, but I consider how a dealer handles the "bumps" when making my choice to buy a car. The Nav DVD had gotten scratched but I had seen it work on our test drive but it would not load when I picked up the car. Without me asking, they ordered a new DVD. Also, I had switched from transferring my Mass plates to this car to getting a whole new registration in CT. Fortunately, this was handled very well and they did not make me feel like I was being a pain in the neck, when I kind of was. The only thing that could have been done better would be to have a more formal "quote" available to send electronically to spell out the incidentals that go with the purchase. At the end of the day, we got exactly the car we wanted, for a few thousand less than others we saw, and we were approved for financing at a much better rate than we thought possible with our credit. More

I would give this dealership an A+ rating. I found Dave Paolino to be an honest and a stand up guy.The fact that i didn't feel " like i was robbed ", made the puchase of my truck a pleasent one. I also fel Paolino to be an honest and a stand up guy.The fact that i didn't feel " like i was robbed ", made the puchase of my truck a pleasent one. I also felt that Darren Schwartz went the extra mile to get me the best financing rate possible. More

We lived in PA for over 20 years and thought our experience there was tops. Well, our experience at Northwest Dealerships topped it. Every single thing was beyond our expectations from the first e experience there was tops. Well, our experience at Northwest Dealerships topped it. Every single thing was beyond our expectations from the first encounter on the lot to the final signing. I would recommend Dave to everyone!!! I am so pleased with the entire crew. More

Dave P was great and easy to work with. I didnt have much time so a combination of emails, phone conversations, and short onsite visits were all good. time so a combination of emails, phone conversations, and short onsite visits were all good. More