Sullivan's Northwest Hills Chevrolet Buick GMC Cadillac

I travelled to Northwest Hills dealerships because they had vehicles that were not available in western Mass. Vin took the time to show me any vehicle I wanted to see. He sensed that I wasn't thrilled with had vehicles that were not available in western Mass. Vin took the time to show me any vehicle I wanted to see. He sensed that I wasn't thrilled with any of the vehicles I had test driven and directed me to a car that he thought would be a better fit for me. I hadn't really considered that model before, but I liked it right away. I would likely have gotten a better deal in Massachusetts, but I probably would not have gotten the right car for me. That is why I chose to buy at Northwest Hills. -Tim S. More

Overall, this was a great experience. We have been searching for our next car for over a year and have visited many dealerships and wholesalers. We had a very specific car in mind including options. I searching for our next car for over a year and have visited many dealerships and wholesalers. We had a very specific car in mind including options. I found this particular car on cars.com and there was not even a photo of it posted yet, just mileage and a few particulars. When I came to see the car, it was very raw and I was told it needed a transmission. Since I had lost the last three previous cars we were ready to buy, it asked to put a deposit on it and was told that I could and if the transmission was not fixed to my liking, or if the scratch repair on the door was not done well enough, I could have my deposit back. This gave me the confidence to move forward with the sale. At the end of the day, when Vin called and said that the car was ready, it was and looked great. It drove well and was now certified (not part of the original agreement). That was definitely a plus. They went through the car and replaced the rear brake pads and rotors. I am very pleased with the level of service that I received from everyone at the dealership. I would absolutely recommend others to shop at Northwest Hills. Not everything went as smooth as it could have, but I consider how a dealer handles the "bumps" when making my choice to buy a car. The Nav DVD had gotten scratched but I had seen it work on our test drive but it would not load when I picked up the car. Without me asking, they ordered a new DVD. Also, I had switched from transferring my Mass plates to this car to getting a whole new registration in CT. Fortunately, this was handled very well and they did not make me feel like I was being a pain in the neck, when I kind of was. The only thing that could have been done better would be to have a more formal "quote" available to send electronically to spell out the incidentals that go with the purchase. At the end of the day, we got exactly the car we wanted, for a few thousand less than others we saw, and we were approved for financing at a much better rate than we thought possible with our credit. More

I would give this dealership an A+ rating. I found Dave Paolino to be an honest and a stand up guy.The fact that i didn't feel " like i was robbed ", made the puchase of my truck a pleasent one. I also fel Paolino to be an honest and a stand up guy.The fact that i didn't feel " like i was robbed ", made the puchase of my truck a pleasent one. I also felt that Darren Schwartz went the extra mile to get me the best financing rate possible. More

We lived in PA for over 20 years and thought our experience there was tops. Well, our experience at Northwest Dealerships topped it. Every single thing was beyond our expectations from the first e experience there was tops. Well, our experience at Northwest Dealerships topped it. Every single thing was beyond our expectations from the first encounter on the lot to the final signing. I would recommend Dave to everyone!!! I am so pleased with the entire crew. More

Dave P was great and easy to work with. I didnt have much time so a combination of emails, phone conversations, and short onsite visits were all good. time so a combination of emails, phone conversations, and short onsite visits were all good. More

Vin Kjersgaard was totally awesome. Not pushy in way. Felt he was someone honest, someone I wanted to deal with. Will go again when needed. Felt he was someone honest, someone I wanted to deal with. Will go again when needed. More

Jeremy was a very nice and easy going used car salesman, he was not pushy like most car salesman and made my purchase very pleasant. i was an out of state sale which can be a pian sometimes but the dealer/j he was not pushy like most car salesman and made my purchase very pleasant. i was an out of state sale which can be a pian sometimes but the dealer/jeremy took care of registering and insuring the vehicle for me and that was a very big help. also i forgot about the refundable deposit i left on the vehicle out of excitment of driving the car home and called the next day to say i forgot to get it back and jeremy had the check mailed to me the next day. this service was 5 stars and couldent be happier. More

Most people don't like dealing with car salesman. At this dealership it is a pleasant experience with none of the nonsense that was the norm in car buying. Communication was very good, and everything an this dealership it is a pleasant experience with none of the nonsense that was the norm in car buying. Communication was very good, and everything answered in a timely manner. The controls for the car were explained in great detail, and everything including phone connection was all set up for me. More