Sullivan's Northwest Hills Chevrolet Buick GMC Cadillac

I saw an ad on the Internet for a used 2003 tahoe. When I arrived at the dealership I was greeted by Vin. He took me out to the lot to look at the truck and then a test ride. After explaining my situation to arrived at the dealership I was greeted by Vin. He took me out to the lot to look at the truck and then a test ride. After explaining my situation to him he took all my info as well as my co-signer and went to work on my deal. It came to light that there were a few complications and Rob then went to work on getting my loan approved with a different bank then the original bank we started with. Over all I was pleased with there service and willingness to help get my deal done. I think it would have been nice had the service dept not charged me almost ten dollars so that I could have a second key for the truck made when I picked it up and found that there was only one key for it. Although I felt a bit better when Vin told me that I could bring the truck back to have the rug cleaned up more free of charge. More

Good guy very friendly good experience at dealership truck had some brake issues but they fixed for free and it appreciate that plus the wash of truck truck had some brake issues but they fixed for free and it appreciate that plus the wash of truck More

From the moment I sent an on-line inquiry regarding the GMC Acadia, Northwest Hills was responsive. In particular, Vin Kjersgaard called me on his day off to schedule an appointment with me. When my wife GMC Acadia, Northwest Hills was responsive. In particular, Vin Kjersgaard called me on his day off to schedule an appointment with me. When my wife and I arrived, Vin was in a meeting, but his colleague, David Paolino, greeted us and spent over 45 minutes of his time going over the vehicle and taking us on a test drive. When we came back, we were offered coffee and sat down with Vin and subsequently agreed on a price which we felt comfortable with. We noted a couple of items that needed to be addressed and Vin was quick to resolve them without fuss. The week of pick-up was disrupted several times due to weather and circumstances but all the while Vin ensured that the vehicle was clean and ready for delivery. When we arrived for pick-up, Vin spent about 1 1/2 hours patiently going over all the features of the vehicle again, even helping us set up our On-Star account and Bluetooth for our phones. He then gave us a tour of the entire facility, introducing us to key members of the service team. The day after pick-up we thought of and noticed a couple items that had been overlooked (after all, buying a car is not something we do frequently). But, after I called Vin and discussed it with him, he was quick to respond to our satisfaction. Throughout the process, Vin was knowledgeable, friendly, responsive, and not pushy. I would be proud to recommend him. More

After a lot of research and internet vehicle comparisons my wife and I stopped in at the Northwest Hills Dealership to take a close look at a 2014 Malibu. Jessie quickly greeted us and reviewed the variou my wife and I stopped in at the Northwest Hills Dealership to take a close look at a 2014 Malibu. Jessie quickly greeted us and reviewed the various models and options available. Based on recent bad experiences at other dealerships, I was not looking forward to car shopping but Jessie quickly made me feel very at ease. I found Jessie to be very professional and knowledgeable about the car I was interested in and at no time felt under any pressure to make a decision quickly. Unfortunately, there were no 2014 Malibu's available for a test drive but Jessie said he would arrange to get a car for my test drive. I got a call from Jessie the next business day that he had a car for me to try out. After a long test drive, I was convinced I wanted a 2014 Malibu 2LT and Jessie quickly found two cars with options similar to what I wanted. Jessie took care of everything, including arranging a very low rate loan, contacting my insurance company and even arranging to transfer plates on-hold at the DMV. He also arranged for me to get the car with dealer plates until the DMV could make the plate transfer. The car was ready for pickup in a few days and was exactly what a new car should look like. It was spotless inside and out and it even had a full tank of gas. Jessie took the time to make sure I understood all the features on the car and assisted with its setup. I also had the pleasure to deal with Darren who went over all the paperwork. He explained some of the options available for extended warranties/services and let me make the decision based on my needs. This was an unexpected relief as my last experience at another dealership involved a lot of high pressure sales to try to convince me to agree to add-on services. I think we were done with all the paperwork in less than ten minutes. I definitely recommend the Northwest Hills Dealership if you are considering a car purchase. More

He was very patient, kind and he described the vehicle in specific details. He wasn't forceful or pushy to try to sale us the car, our experience with him was very good, if we are in the market for another specific details. He wasn't forceful or pushy to try to sale us the car, our experience with him was very good, if we are in the market for another vehicle, we will definite contact him again. More

I worked with Jessie Santiago in sales who was very helpful an had very good knowledge of the vehicle that I was interested in. I also dealt with Rob and Darrin the sales and business managers. All ma helpful an had very good knowledge of the vehicle that I was interested in. I also dealt with Rob and Darrin the sales and business managers. All made my purchasing experience a very good one. There was one item that needed repair prior to taking delivery. Jessie assured me that it would be taken care of and that the vehicle would be detailed and ready for me to take delivery on the date agreed to. As promised the vehicle was ready for me, the one issue had been repaired, detaied and ready as promised. So far I am very satisfied with the vehicle and must say that my overall purchasing of this vehicle more than met my expectations. I would give the folks at N.W. Hills Dealership a very good rating and would recommend this dealer to friends as well as relatives. A 1 !!! More

Dave was an exceptional salesperson . He was knowledgable, highly professional with great follow through . Helpful in enabling me to make a decision with facts and answered all my questions. Yo knowledgable, highly professional with great follow through . Helpful in enabling me to make a decision with facts and answered all my questions. You can tell he is on top of his game . Made the entire experience a pleasure and most inportantly took the time to understand my needs so the entire process of selecting , buying and arranging to pick up the car was highly efficient. Finally after I purchased the car and arrived to pick it up , Dave was prepared to answer all my final questions and walk me through features so that I didn't need to spend downtime with the operators manual once I arrived at my home. After all this several days later he followed with a call to make sure everything was OK and answer any questions that I might have had at that time. One final note , prior to retiring to the Berkshires, i lived in Greenwich Ct where the car sales competion is much different and the buyers , I think it is fair to say , are considerably more demanding . In that environment the sales people have to be superb since you can move to Dealers down the road in Fairfield Ct ,Darien Ct, Wilton Ct , White Plains NY etc, if your saleperson in let's say Greenwich is substandard or fails to meet your expectations/needs. Having purchased several Mercedes', BMW's and Toyota Full Size SUV's in that environment I would put Dave in the category of the best salesmen I have been exposed to , especially since he is just getting started in this new career ( although until he mentioned that he was relatively new to the profession I would have never known). Oh, by the way I was so happy with the Chevy purchase, I returned several weeks later and purchased a Jeep Wrangler Sahara from Dave as well. More

My husband and I had a horrible time with another dealership and we were thinking of not even buying a car. We decided to check out Chevy and see what they had to offer. From the moment we walked i dealership and we were thinking of not even buying a car. We decided to check out Chevy and see what they had to offer. From the moment we walked in, it was a great experience. Vin, our salesman, was awesome! He wasn't pushy at all. He knew what he was talking about and helped us decide on a new car. Everyone was a pleasure to work with, right down to signing the papers with Darren. They all made the experience a pleasant one. We love the car and would recommend this dealership to anyone and everyone. More