Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sullivan's Northwest Hills Chevrolet Buick GMC Cadillac
Torrington, CT
606 Reviews
Sullivan's Northwest Hills Dealerships is a family run business with competitive pricing and great customer service! It can be very difficult finding the right car at the right price and choosing a dealer you are comfortable doing business with. Tayloring the needs of each individual customer to ensure an enjoyable (and fun) purchasing experience is our highest priority. Let us show you why so many choose to buy not one, but several vehicles from us. Please stop by in person or visit us 24/7 at www.nwhcars.com
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 606 reviews
July 23, 2014
mrs. lariccia Everyone at Northwest hills that we dealt with was very helpful and knowledgeable. They made buying a car very easy and enjoyable. We are very happy w Everyone at Northwest hills that we dealt with was very helpful and knowledgeable. They made buying a car very easy and enjoyable. We are very happy with our purchase. More
by llariccia
July 21, 2014
A pleasant experience. I recently purchased a new Buick Regal from the Northwest Hills dealership. I worked with Jesse Santiago for quite a period of time as I tried vario I recently purchased a new Buick Regal from the Northwest Hills dealership. I worked with Jesse Santiago for quite a period of time as I tried various models and considered my options. Jesse was always pleasant and very considerate during the process. He always satisfied my inquiries and acted in a very professional manner. My wife and I appreciated his help and would gladly work with Jesse in the future and would recommend him to friends. More
by rlpeasley
Employees Worked With
July 14, 2014
2014 Chevrolet Malibu purchase It was great working with David Paolino. He was very professional, courteous, and addressed my needs without pressuring me. I have not had pleasurab It was great working with David Paolino. He was very professional, courteous, and addressed my needs without pressuring me. I have not had pleasurable car buying experiences in the past, but did while working with David. He followed up on my requests and addressed my questions. I appreciate his help and assistance and highly recommend him. More
by gfd2
July 14, 2014
Good experience Recently purchased a used truck from this dealership, but since I work so far away I has a hard time getting there to see the truck and fill out paper Recently purchased a used truck from this dealership, but since I work so far away I has a hard time getting there to see the truck and fill out paperwork Jesse worked with me remotely, sending info back and forth through pictures and texts, and the truck was exactly what I was looking for. Very painless process! More
by Kevgerety
May 30, 2014
Great experience Its was a pleasure to work with Jessie Santiago on the purchase of my preowned truck, he went over the top to make sure me and my wife were totaly sat Its was a pleasure to work with Jessie Santiago on the purchase of my preowned truck, he went over the top to make sure me and my wife were totaly satisfied with our purchase,he presented him self in a professional and knowledgeable manner and represented your company with great pride, its people like Jessie that makes your company stand out from the competition. More
by borrelli50
May 28, 2014
great people to do business with We had a very good experience with Vin and the team. Vin was extremely personable,knowledgeable and efficient. Buying a vehicle doesn't have to be str We had a very good experience with Vin and the team. Vin was extremely personable,knowledgeable and efficient. Buying a vehicle doesn't have to be stressful if you deal with terrific sales people!We appreciated Vin's expertise and the fact that he didn't "hard sell " us. We were really pleased to buy our car with these wonderful folks. More
by dynaglide1450
Employees Worked With
May 26, 2014
Internet Purchase of Infiniti QX56 Recently I purchased an used Infiniti QX56 from Sullivan’s Northwest Hills Dealerships via Internet and got it shipped to me in Charlotte, NC. Upon po Recently I purchased an used Infiniti QX56 from Sullivan’s Northwest Hills Dealerships via Internet and got it shipped to me in Charlotte, NC. Upon possession of the vehicle, it had some minor issues that was not expected. Once contacted, Mr Kevin Sullivan called me directly and took care of the matter promptly to my satisfaction. He was very courteous and professional. Thank you for standing behind what you sell...! More
by sperera
Employees Worked With
Cory Giordano
May 25, 2014
Friendly service, no hard sell I had a great experience with Vin at Northwest Hills. He was very knowledgable and helpful and didn't give me a hard sell. The first time I went in I had a great experience with Vin at Northwest Hills. He was very knowledgable and helpful and didn't give me a hard sell. The first time I went in he asked the manager to meet me too and again no hard sell. Vin was a pleasure to deal with and even followed up afterwards by sending me some instructional videos. I would recommend Northwest Hills and Vin More
by davewein75
Employees Worked With
May 17, 2014
Great dealership Everyone at the dealership was very friendly and helpful. Great customer service and great price for the car. Vin made sure we understood everything a Everyone at the dealership was very friendly and helpful. Great customer service and great price for the car. Vin made sure we understood everything and answered any questions we had. Very happy with my purchase, would recommend. More
by knifferm
Employees Worked With
May 07, 2014
Professional Consultant, Exemplary Service! A car purchase does not rate high on my excitability factor. I loved my Jeep and making the decision to purchase a new one was not an easy one for me A car purchase does not rate high on my excitability factor. I loved my Jeep and making the decision to purchase a new one was not an easy one for me. I started the process by securing my own financing and narrowing down my options. I scoured over multiple dealers' inventory and selected two that had what I was looking for. Dave Paolino responded to my general inquiry regarding inventory promptly and after business hours. The original vehicle I was interested in was sold before I made it in. After a few emails Dave and I set up a meeting. I arrived 15 minutes early and Dave was preparing for our meeting by pulling a vehicle to the front. The 2012 Jeep Liberty was love at first sight. I test drove that and another just to be certain. Dave hit the nail one the head with his first selection for me. He was a good jockey during negotiation and thought outside of the box to reach a mutually beneficial platform. He even suggested I try their financing options believing they could beat my rates. I did and they did! For these reasons I found Dave to be professional and competent. What earns him exemplary status however was his diligence and commitment to follow through when faced with adversity. It's a real testament to his character. It took a week longer than anticipated to get into my vehicle. I had no option but understanding because Dave proactively checked in daily until I was in my vehicle. I work hard to earn a living and I prefer to support local businesses and hard working individuals. In summary I love my new Jeep and I would highly recommend Dave to anyone purchasing a new or used vehicle. More
by Rebeccasjeep12
