Sullivan's Northwest Hills Chevrolet Buick GMC Cadillac

Great first experience at Sullivan's Northwest Hills After 25 years of owning Japanese automobiles, switching to GMC represented, for me, a significant change and source of anxiety. The product is what b After 25 years of owning Japanese automobiles, switching to GMC represented, for me, a significant change and source of anxiety. The product is what brought me into the dealership but having dealt with all the staff from my sales consultant, to the business manager to the service manager, I was impressed. I have purchased several new vehicles in the past elsewhere, but my experience at Sullivan's surpasses those. Vin, especially worked very hard to satisfy my requests locating just the vehicle I wanted from elsewhere. At delivery, it was spotless and meticulously prepared. I felt I was dealt with fairly and competently in what was a low stress and low pressure experience. In addition to the excellent staff, the facility itself is first rate. I found the sales, parts, and service departments to be exceedingly clean, modern, and comfortable. I expect to be a customer for years to come. More

Comfortable Experience We arrived early for our appointment but Vin did not keep us waiting long. He was a pleasure to work with, explained everything clearly, and we loved We arrived early for our appointment but Vin did not keep us waiting long. He was a pleasure to work with, explained everything clearly, and we loved his little anecdotes. My husband and I are senior citizens and buying a vehicle tends to be somewhat stressful, but Vin made it a comfortable experience. Cheers to Vin and the rest of the team...everyone was great! More

People of their word After driving the Viper for 10 years, I finally found another car to love - the 2015 z06 Corvette convertible. Because it is new model and had not ev After driving the Viper for 10 years, I finally found another car to love - the 2015 z06 Corvette convertible. Because it is new model and had not even been built yet, trying to find a dealer who would honestly tell me when and how I could order one was not easy. After going to several other local dealers and being given some pretty inaccurate information, I found Sullivan Northwest Hills Chevrolet. From the first meeting, my wife and I felt that we were dealing with folks who were honest and straightforward (which is the only way to sell a car these days with the amount of internet information available to the buyer). We were introduced to Vin Kjersgaard, a lover of all things Corvette, who explained that the dealership had just one allocation for the new Corvette convertible and if we wanted it, we should reserve it (and that we could always cancel the order if we changed our mind. No pressure, just information). Vin walked us through building "my" car and when I picked it up today, it was exactly as promised. From our initial meeting through the financing and final delivery, the folks at Sullivan Northwest Hills were forthright, accessible, and people of their word. Highly recommend them More

Chevy Silverado Lease The team I worked with was great all around, truly a pleasure to work with. They were able to find an nearly exact match for exactly the vehicle I wan The team I worked with was great all around, truly a pleasure to work with. They were able to find an nearly exact match for exactly the vehicle I wanted, and we're even able to do some in shop modifications the day of. Will not hesitate to bring my car there for service and will certainly go back for my next vehicle. More

I seriously hate doing this! I would like to first point out that Vin was an awesome salesmen when we purchased the vehicle! He kept us in the loop on everything going on and we h I would like to first point out that Vin was an awesome salesmen when we purchased the vehicle! He kept us in the loop on everything going on and we had a very smooth delivery. It was a little bit disappointing to go in the dealership and have him talk to me without even knowing who I was not even a month later. This is my third car purchase and I felt a lot like a dollar sign instead of an actual person after that. My real problem is with the service department. I declined the extended warranty offered along the advice of many people wiser than me, including many Subaru mechanics. I was very glad that I did that considering when I brought my car in with a very apparent rattling the techs at NW Hills "could not hear anything." I left and heard the car rattling right away. I returned my car two days later and got a loaner vehicle. This was by far the worst loaner vehicle I have ever encountered. It was damaged, interior was stained, and it had a terrible smell. The tech's "thought" they "fixed" the issue on my car. I can't believe that a dealership would allow a customer to leave with the "assumption" not known fact that the issue is fixed. I own the fact that I bought a used, non-certified car from this dealership, but I do believe that if you do not have techs capable of working on out-of-brand cars, you need to send the vehicle to a dealership that does. Which, I would like to add, I was told would always be the case when they were trying to sell the warranty to me. Because of the very incompetent service department and the frustration I experienced because of them, I will never return to this dealership again. More

Terrific Experience Vin and the entire team at NWH listened to my leased vehicle situation and were determined to help. The entire process was low pressure high impact. E Vin and the entire team at NWH listened to my leased vehicle situation and were determined to help. The entire process was low pressure high impact. Each of the other team members, including the owner, all made it a point to stop by and say hello and to make sure my needs were being addressed in the best way possible. Vin worked with the finance team and came up with a deal that worked for everyone. I drove away happy knowing that my daughter will be in a new, safe, under warranty vehicle and that I shed the burden of the off-lease vehicle just by stopping by the dealership. More

Awesome!! My fiance and I have been going to Sullivan's NWH for awhile now, they are always kind, and willing to work with you. We will not go to any other deal My fiance and I have been going to Sullivan's NWH for awhile now, they are always kind, and willing to work with you. We will not go to any other dealerahips. Never have had a bad experience there! More

William was wonderful William was very knowledgeable, I came into the dealership with my heart set on a used Buick, we test drove a Lucerne and loved it, but it was older w William was very knowledgeable, I came into the dealership with my heart set on a used Buick, we test drove a Lucerne and loved it, but it was older with a lot of mileage. William suggested the 2014 Chevy Malibu, I test drove it and fell in love. Thank you for the speedy help and friendly banter. Neil was the salesman that helped us when we picked up the car. Sincerely, Linda More

Awesome We arrived at the dealership on Sat April 25, 2015 to pick up our new GMC Yukon as we walked in the door we were greeted by Sean Sullivan who was a ve We arrived at the dealership on Sat April 25, 2015 to pick up our new GMC Yukon as we walked in the door we were greeted by Sean Sullivan who was a very instrumental part in our purchase we can`t say enough about the wonderful way he assisted us. After speaking to Sean we were introduced to Darren the finance guy who really made all of our paperwork a very easy and pleasant experience. Once we were done there it was time for my wife and i to see our new car a stunning Yukon Denali our salesman Vin was totally awesome he took quite a while with my wife and I showing us all of the features in our new car from setting up Onstar and pairing our phones he went through all of the hands free apps he helped my wife set the seat and her mirrors as she will be the primary driver. We have purchased many new vehicles and Vin made our delivery experience the best to date. He also answered any questions we had. Once he was done we left very happy and confident with our purchase i would highly recommend Sullivan`s Dealerships to anyone that is looking to purchase a vehicle.. More

Sale of used GMC truck Salesman was friendly and helpful during sale of truck. The truck looked great when it was picked up. ( Truck was detailed) Vin went over the wh Salesman was friendly and helpful during sale of truck. The truck looked great when it was picked up. ( Truck was detailed) Vin went over the whole vehicle step by step . Darren was percise on all contracts and fees. More