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77 Reviews of Sullivan Honda - Service Center
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March 11, 2015
Excellent This is the first time I brought my Civic to Sullivans. I needed a burned out brake light fixed. While there, the service technician noticed a soft ri This is the first time I brought my Civic to Sullivans. I needed a burned out brake light fixed. While there, the service technician noticed a soft right front tire. I had picked up a nail. Low and behold, I drove on the soft tire so I needed to replace it. Rather than just order the one tire, I choose to buy 4 from Sullivan Honda. My service rerpresentative was Marissa Greenwood. She was wonderful to work with. Very accomdating, kept me informed of everything, told me what the cost would be. Got the job done in a timely fashion as well. I believe Sullivans has acquired a new customer. More
by pbamen
Employees Worked With
Marissa Greenwood
December 09, 2014
"Worth the drive to Sullivan's" It all started in 2013 when a friend called us about a great deal at Sullivan Honda. My husband and I took the drive from Waterbury to Torrington the It all started in 2013 when a friend called us about a great deal at Sullivan Honda. My husband and I took the drive from Waterbury to Torrington the next day with the exact car we wanted. And it was a great deal! Everyone there was so professional and friendly, no pressure. The mechanics in the service department are top notch therefore we will always go back to Sullivan Honda for all our service and new cars when we want to trade. Fred Artman SR. More
by Fred Artman
Employees Worked With
Bob Russo
February 26, 2014
My experience with the Sullivan Honda service department is one of the few places that I can honestly recommend to a friend or to a family member. My conclusion is based on my experiences after a number of is one of the few places that I can honestly recommend to a friend or to a family member. My conclusion is based on my experiences after a number of service work being done on my vehicle. I must say that based on his product knowledge and his honesty, Service Manager Antony Aiuda is in my life experience one of the best in the business. Sullivan Honda Service department is truly a place where customer service is actually practiced and not just claimed. More
by acmilan2014
Employees Worked With
Antony Aiuda
December 12, 2013
I gave the overall experience a three because while waiting for the service work to be completed, I was once again disappointed to not see current magazines for women available for reading. When the d waiting for the service work to be completed, I was once again disappointed to not see current magazines for women available for reading. When the dealership was Torrington Honda, there was always a variety of timely magazines for both men and women; now there aren't any for those of us who have to wait. And...this is even more important...I miss having cookies to munch on :) Seriously, it's the little touches that are memorable and tell your customers they are special. I am most happy to see the same staff each time I go in and know that there hasn't been a turnover of familiar faces. Anthony and Matt in the service department are fantastic and I expect to see them each time I'm there. Bob Russo is the best, he's friendly and very helpful. Since I moved to Torrington ten years ago I've purchased a 2009 Civic and leased a 2010 Civic and a 2013 Accord from your dealership. Knowing the employees are treated "right" is one reason I continue to come back...I don't want to drive to Avon or Watertown to purchase/lease/service my cars. But the waiting area needs a woman's touch - hint...hint. Thanks for the excellent service done on my cars! Kathleen Dane More
by KathleenDane
Employees Worked With
Matt at the service desk, Bob Russo
December 08, 2013
The entire experience was impressive, from my very first phone call, all the way through to picking up my car. I have been to quite a few dealerships and mechanics in my life, and I can say that without q phone call, all the way through to picking up my car. I have been to quite a few dealerships and mechanics in my life, and I can say that without question, that SULLIVAN HONDA is the best ever. More
by mvmeehan
Employees Worked With
Anthony
November 07, 2013
June 2013, I bought a "Honda Certified" 2011 Pilot Touring edition from what was at the time, Torrington Honda. We have purchased a couple cars from Torrington Honda and have had great experien Pilot Touring edition from what was at the time, Torrington Honda. We have purchased a couple cars from Torrington Honda and have had great experiences with sales and service. So, we got the certified Pilot this year and were told by Torrington Honda about what the "Certified" program entitled us to; 4 years of free oil changes, etc, etc. What they didn't tell us however, is that you need a coupon booklet to redeem those rewards, nor did they give us a booklet. The salesmen had only been on the job for 2 weeks, I'd say it was an honest mistake. October 2013, time for the first oil change. Torrington Honda has been taken over by Sullivan Honda at this point. I take the Pilot for an oil change expecting it's covered by the Honda certification, only to learn that A) I need a coupon booklet to redeem the free oil changes and other rewards from the certification program, and B) since Sullivan's doesn't participate in the program - I can't get a copy of the coupon booklet that I was supposed to have gotten when I purchased the car. So wait, you can't give me a coupon booklet? You won't even sell me one? Nope. It's mind boggling that in today's high tech world we still have to rely on a coupon booklet for services? Don't you have some sort of electronic record of my purchase? But that's a Honda issue. And what kind of customer service is not participating in this Honda Certified program? You really can't get me a copy of the coupon booklet that I should have gotten anyway? It's not like I'm putting you out here, I just need the book. If I have the coupons I can take the car to another dealer, that's fine. And it's not a lot of money for each service, but $50-60 each time for 4 years adds up! Even if I don't have this car serviced with you, I would have at least still had a positive opinion of Sullivan's Honda. Had they given me the coupon book I would consider them the next time I am car shopping. Not helping me out there just cost them a customer. There are plenty of other dealers that want my loyalty of repeat sales and service. More
by cp75
Employees Worked With
Torrington Honda Sales and Sullivan Honda Service
February 19, 2013
I have been a customer at Torrington Honda service department for over 20 years. Bob Russo, Service Manager and his staff, in particular Anthony and Matt, are very very accommodating and helpful. I department for over 20 years. Bob Russo, Service Manager and his staff, in particular Anthony and Matt, are very very accommodating and helpful. I bring two Hondas and a Saturn to this service department. I am writing this review in particular because my daughter drives the Saturn and called about a dozen different places, dealerships, private mechanics, etc., in and around the Stamford area, looking for someone to diagnose a noise she was hearing. None of them would even look at the car because it is a Saturn. Anthony allowed us to bring the car in same day, the problem was diagnosed, and part were ordered. Since Saturn no longer is in business, they ordered after factory parts, which will be available tomorrow. They gave me a loaner car, I gave my daughter my car, and all will be fixed tomorrow. They have consistently been willing to work on the Saturn ever since that company went out of business. The dealerships in Fairfield county that my daughter contacted would not even discuss seeing her car. Thanks Bob, Anthony, and Matt! More
by jbbgriffin
Employees Worked With
Anthony, Service Department
