Sullivan Honda - Service Center

Service was provided in a fast and timely manner. I waited at the dealership until my car was ready. The dealership was clean and was an overall friendly environment. I waited at the dealership until my car was ready. The dealership was clean and was an overall friendly environment. More

These girls are the best. ...no offense , Nelson! I know I am always in good hands when I take my car to them....even like to bring my Chevy here. ...no offense , Nelson! I know I am always in good hands when I take my car to them....even like to bring my Chevy here. More

Always excellent vehicle and customer service. Appointments very easy to make. Service done quickly and efficiently. Appointments very easy to make. Service done quickly and efficiently. More

Listens to concerns, gives veteran discount, quick service, thorough investigation of unusual auto problems. Happy with repairs. service, thorough investigation of unusual auto problems. Happy with repairs. More

Work was done in a timely manner, staff was professional and I was pleased that car was checked out. Thank you and I was pleased that car was checked out. Thank you More

Always great dealing with Sullivan Honda. we have purchased 5 vehicles from them and the service department always works with when and if there is a problem. we have NEVER had any issues with we have purchased 5 vehicles from them and the service department always works with when and if there is a problem. we have NEVER had any issues with them. From the sales people to the service department we give them 5 stars!! More

Had my Honda serviced at Sullivan Honda the other day. The waiting area is very comfortable, with access to wifi. I was able to work while I was there. Service was completed quickly and a detailed expl The waiting area is very comfortable, with access to wifi. I was able to work while I was there. Service was completed quickly and a detailed explanation of everything complete was provided. I would highly recommend Sullivan Honda. More

Recent service went well with conscientious folks handling our service and the paperwork. Recommend highly. handling our service and the paperwork. Recommend highly. More

The most unprofessional rude service experience I have ever experienced in a dealership. I will take my car elsewhere to be serviced. I will never do business with Sullivan Honda ever again. ever experienced in a dealership. I will take my car elsewhere to be serviced. I will never do business with Sullivan Honda ever again. More

I them. The car actually was heavily damaged come to find out post sale and I was charged for repairs that were certified as not being there. I was quo The car actually was heavily damaged come to find out post sale and I was charged for repairs that were certified as not being there. I was quoted $2,300 for a repair that I thought was overpriced and two years later went back and had it done for $400. In March I got an estimate from the body shop manager for $6,000 and was told I would see Santa before before I would see him. Another dealer did the repair for $2,100 the next month. The straw was a $40 charge for a signal light bulb. Don’t bother complaining to Melissa, a device advisor, nothing stands between her and her commission on service revenue, Nelson, the service manager will throw you a bone and credit you a couple bucks for the cost of the bulb while totally missing the point about how they conduct business and how ludicrous it is to charge $40 for a bulb not needing replacement or you can attempt to talk with Rob, the GM, but the only time he isn’t tied up is when he is on the toilet but you better bring a good book to stake out the men’s room! If you like being hoodwinked, then Sullivan’s Honda in Torrington, CT is perfect for you. As P.T. Sullivan once said, there is a sucker born every minute… or was that Barnum? More