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Sullivan Honda - Service Center

Torrington, CT

4.8
79 Reviews

79 Reviews of Sullivan Honda - Service Center

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July 25, 2024

I hope to never have to go anywhere else for service on 2008 Honda. Hands down the easiest automotive repair transactions. Laura and Nelson have been absolutely the best. Thanks to all your hard work and t More

by Kelinpk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Sullivan Honda responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sullivan Honda! If you have any further questions, please give us a call. We're always happy to help!

June 25, 2024

The service and sales department are extremely knowledgeable and customer service oriented. I would highly recommend Sullivan Honda to my friends and family! More

by rmsumers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Sullivan Honda responded

Hi, thank you for taking the time to leave a review for us at Sullivan Honda. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!

June 13, 2024

Went in for "check engine light". Visit was quick and went smoothly. Staff was great. More

by georgemyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Sullivan Honda responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 07, 2024

The technicians do good work, the staff is supportive, the waiting room is excellent, and the civic I purchased from Sullivan Honda is superb. More

by pastor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2024 -

Sullivan Honda responded

Hello Pastor, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 05, 2024

While my 2020 Honda Accord is out of warranty, I get Sullivan's oil change and misc The dealership is reliable, honest, and competent. More

by relee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Sullivan Honda responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Jun 06, 2024 -

Sullivan Honda responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 09, 2024

Excellent service, as well as, accommodating waiting facilities! Recommend this dealership wholeheartedly…. Try them…you will definitely go back! More

by Squeek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Sullivan Honda responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

April 30, 2024

Sullivan Honda is fantastic and a pleasure to work with. The service is excellent and the people are very friendly and helpful. I've had my issues with other dealerships in the past and Sullivan Honda is More

by abrady55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever did the Full Detailing of the Vehicle
Jun 06, 2024 -

Sullivan Honda responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 22, 2024

Work on the vehicle was performed well. Person at the service desk (Paige) was rude, condescending, and abrasive. Vehicle needed rear brakes, and this person told my wife that she really sh More

by SteveL54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paige
Apr 25, 2024 -

Sullivan Honda responded

SteveL, very sorry to learn of your experience with our service representative, and I can assure you this is very unusual feedback. Nelson, our service manager, has attempted to contact you to discuss your concerns. If you have an opportunity, please look for his call/message, or contact him at 860-489-5010. Again, very sorry that you and your wife were offended by the interaction, that was not the intention.

April 15, 2024

I have been to a few car dealers over the 60 plus years of driving, but thi is one of the only times that I felt the staff was not trying to upselling their services. GREAT dealer. More

by s.j.klein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gentleman who serviced my car
Jun 06, 2024 -

Sullivan Honda responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 22, 2024

Very good service, professional approach, I always recommend this dealership - service center to my friends. More

by Andrew G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Greenwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Gambino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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