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Sullivan Honda
Torrington, CT
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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It was a pleasure to deal with Sullivan Honda!!! A no pressure atmosphire is very important to me!!! Mike Dumaine was more than accomodating during the purchasing process!!! The same goes for Jeff!!! My pressure atmosphire is very important to me!!! Mike Dumaine was more than accomodating during the purchasing process!!! The same goes for Jeff!!! My daughter is hearing impaired and both gentlemen took the extra step to explain about the vehicle and the buying process!!! We were treated as valued customers and thanked repeatedly for our business!!! I would highly recommend this dealership!!! More
June 2013, I bought a "Honda Certified" 2011 Pilot Touring edition from what was at the time, Torrington Honda. We have purchased a couple cars from Torrington Honda and have had great experien Pilot Touring edition from what was at the time, Torrington Honda. We have purchased a couple cars from Torrington Honda and have had great experiences with sales and service. So, we got the certified Pilot this year and were told by Torrington Honda about what the "Certified" program entitled us to; 4 years of free oil changes, etc, etc. What they didn't tell us however, is that you need a coupon booklet to redeem those rewards, nor did they give us a booklet. The salesmen had only been on the job for 2 weeks, I'd say it was an honest mistake. October 2013, time for the first oil change. Torrington Honda has been taken over by Sullivan Honda at this point. I take the Pilot for an oil change expecting it's covered by the Honda certification, only to learn that A) I need a coupon booklet to redeem the free oil changes and other rewards from the certification program, and B) since Sullivan's doesn't participate in the program - I can't get a copy of the coupon booklet that I was supposed to have gotten when I purchased the car. So wait, you can't give me a coupon booklet? You won't even sell me one? Nope. It's mind boggling that in today's high tech world we still have to rely on a coupon booklet for services? Don't you have some sort of electronic record of my purchase? But that's a Honda issue. And what kind of customer service is not participating in this Honda Certified program? You really can't get me a copy of the coupon booklet that I should have gotten anyway? It's not like I'm putting you out here, I just need the book. If I have the coupons I can take the car to another dealer, that's fine. And it's not a lot of money for each service, but $50-60 each time for 4 years adds up! Even if I don't have this car serviced with you, I would have at least still had a positive opinion of Sullivan's Honda. Had they given me the coupon book I would consider them the next time I am car shopping. Not helping me out there just cost them a customer. There are plenty of other dealers that want my loyalty of repeat sales and service. More
I was able very easily to get a competitive price quote on a new car from my salesman and his manager, without the usual games about whether I'm ready to buy today, which is an oft-head question at other d on a new car from my salesman and his manager, without the usual games about whether I'm ready to buy today, which is an oft-head question at other dealerships that is impossible to answer without knowing what the price is going to be. I also liked the soft sell of the after-market items such as extended warranties, paint and upholstery protection, dent and scratch insurance, etc. Everyone there was courteous,; helpful, and responsive to all questions and concerns. More
Mike was an excellent sales person--friendly-professional-personable-great to work with-made our visit easy and the paper work went very smooth-plus he could answer my questions person--friendly-professional-personable-great to work with-made our visit easy and the paper work went very smooth-plus he could answer my questions on items with the car More
Ben Wetmore extremely polite and was a pleasure to work with. His knowledge and professionalism made the experienct very satisfying and anxiety free. The car was ready on time and we were never made to w with. His knowledge and professionalism made the experienct very satisfying and anxiety free. The car was ready on time and we were never made to wait more than a few minutes. More
My husband and I were expecting to hassle with the dealership over price and options. This wasn't necessary with Sullivan Honda. Ben Wetmore, the salesman, was very understanding of our needs and help dealership over price and options. This wasn't necessary with Sullivan Honda. Ben Wetmore, the salesman, was very understanding of our needs and helped us through the process of buying the car we wanted. Since we are an older couple, we are not up on all the new gadgets the newer cars come with. With Ben's help and guidance we were able to negotiate through them. We highly recommend Sullivan Honda and especially our salesman, Ben Wetmore....Thank you Sullivan Honda, Ben Wetmore and all those behind the scene.....Patricia Doherty More
I am 72 years old. I must admit that my opinion of car salesmen in general has always been very low. Ben Wetmore has totally changed this perception. He is professional, friendly, knows his product, is he salesmen in general has always been very low. Ben Wetmore has totally changed this perception. He is professional, friendly, knows his product, is helpful but NOT overbearing, and he has a great sense of humor. This is a young man that I would enjoy having a beer with and that is not a statement I would make about most car salesmen/women that I have met in my lifetime. Additionally, I trust Ben! This young man is going to rise to the top of his profession very quickly so my advice to all you Sales Managers out there, "Watch your back- Ben is gaining on you!" In summary, thuis is the FIRST time in my life that I have actually enh=joyed buying a car. Thank you, Sullivan Honda and thank you, Ben Wetmore! More
Purchased a Acura MDX from Sullivan Honda. Everything was perfect. Talked with Ben Wetmore on the phone and set up the appointment for a test drive. He was very helpful and friendly. We worked out a great perfect. Talked with Ben Wetmore on the phone and set up the appointment for a test drive. He was very helpful and friendly. We worked out a great deal that day and picked it up the next. It was a long ride form where I live but worth the trip. More
As a previous satisfied customer, purchasing another new vehicle was again a positive experience. Staff members are courteous and helpful, and previous car maintenance has been great. vehicle was again a positive experience. Staff members are courteous and helpful, and previous car maintenance has been great. More
Ben was great, he was patient and answered all my questions. This is my second Honda Civic that I purchased through Torrington Honda. The whole team is friendly and knowledgeable. I love how when an questions. This is my second Honda Civic that I purchased through Torrington Honda. The whole team is friendly and knowledgeable. I love how when any one enters the showroom, someone is ready to welcome you. They do not make you feel pressured in purchasing a vehicle. Not like other dealerships I visited. The are very committed to you and they seem to understand that purchasing a car is big investment to the consumer. I would recommend this dealership to everyone!! Keep up the great work!! Fran Cyr More