Sullivan Honda

Excellent customer service! TJ assisted my husband and I in the process of purchasing the 2016 Honda Pilot. TJ spent as much time as needed to discuss the features with us as wel TJ assisted my husband and I in the process of purchasing the 2016 Honda Pilot. TJ spent as much time as needed to discuss the features with us as well as a test drive. We had a million questions and TJ was knowledgeable and patient. I would highly recommend Sullivan Honda for your next vehicle purchase. More

My honda Jacob was very easy to work with. He was very patient, and understanding. He listened to what I wanted without pressuring me to get something I didn't Jacob was very easy to work with. He was very patient, and understanding. He listened to what I wanted without pressuring me to get something I didn't want. More

Air Bag Recall After bringing my Honda Pilot in for an air bag recall, I was shown the work order and was told that my radiator was leaking and it needed to be repla After bringing my Honda Pilot in for an air bag recall, I was shown the work order and was told that my radiator was leaking and it needed to be replaced at a cost of 700-800 dollars. Of course being a woman and knowing nothing about cars, I panicked. Since I didnt have the money to fix it on me at the time, I immediately left there and went to my mechanic to schedule an appointment and have it checked out. Nothing was wrong with my radiator and it wasn't leaking at all. I certainly won't be going back there when I purchase a new Pilot. More

Super experience! Jacob Arnink was great to work with. Jacob took time with me and answered all my questions. If he didn't have an answer he found the answer for me. I've dealt with this Honda dealership Jacob took time with me and answered all my questions. If he didn't have an answer he found the answer for me. I've dealt with this Honda dealership before and I'm glad I went back. More

A pleasant car shopping experience! I just completed the purchase of a used car from Sullivan Honda and am very satisfied with my experience. Tim was informative, helpful and patient - I just completed the purchase of a used car from Sullivan Honda and am very satisfied with my experience. Tim was informative, helpful and patient - a complete professional. I felt as comfortable as possible throughout the entire process which in years of car shopping has not always been the case. I. had many questions - he answered them clearly. He satisfied a couple of requests without hesitation, and made me feel important the entire time. Other staff also made me feel comfortable and were efficient at their jobs. I've used their service department a few times and have been quite satisfied. Especially appreciated that they didn't push additional work. Facility may not be as fancy as some, but that's not a drawback in my opinion. More

Great Place - Highly recommended !! I have to partially echo another review; "Tom Neary was up front and honest" also Brandon Lorenzoni who was also as well. If I asked for more info or I have to partially echo another review; "Tom Neary was up front and honest" also Brandon Lorenzoni who was also as well. If I asked for more info or clarification about something, they got the answer to me and what they said held up throughout the process; which is certainly rare for used car buying, but not here. The visits were comfortable and informative and info straightforward. Tom and Brandon and the team at Sullivan Honda managed what others didn't: got me to but a car from a BRAND dealer rather than the usual private parties I normally purchase from AND I drove over an hour one-way to do so over three visits until I was ready to purchase at a price well better than the other regular dealers could offer! Any extra options I didn't choose right at the closing were questioned only with a low key "Any reason why, or just maybe not now?" - Comparatively speaking, I've had more pressure buying soccer cleats for my daughter. I'm sure I'm leaving out a few: The Service Manager (I think Bob Russo) had a hand in part of my decision, and Mario and a few others were always friendly to myself and family. More

great experience Tom Neary was up front and honest - answered all of my questions and provided additional details. Rob and Jeff put together an offer and financing tha Tom Neary was up front and honest - answered all of my questions and provided additional details. Rob and Jeff put together an offer and financing that supported my budget. This team was a delight to work with - never pushy or overbearing. This is the dealership that should be the "model" for all honda dealers. Thank you all for a wonderful experience! More

Fantastic! I bought the 2015 Civic Si and I'm loving it! I got an excellent deal. All the salesmen were extremely friendly and very helpful. I have absolutely ze I bought the 2015 Civic Si and I'm loving it! I got an excellent deal. All the salesmen were extremely friendly and very helpful. I have absolutely zero complaints. I would definitely recommend getting your next Honda from Sullivan Honda! More

Excellent This is the first time I brought my Civic to Sullivans. I needed a burned out brake light fixed. While there, the service technician noticed a soft ri This is the first time I brought my Civic to Sullivans. I needed a burned out brake light fixed. While there, the service technician noticed a soft right front tire. I had picked up a nail. Low and behold, I drove on the soft tire so I needed to replace it. Rather than just order the one tire, I choose to buy 4 from Sullivan Honda. My service rerpresentative was Marissa Greenwood. She was wonderful to work with. Very accomdating, kept me informed of everything, told me what the cost would be. Got the job done in a timely fashion as well. I believe Sullivans has acquired a new customer. More

Long-time satisfied customer We've been buying Hondas from this dealer since 1986, and we have never been disappointed. Whether it is buying or leasing new, getting routine servi We've been buying Hondas from this dealer since 1986, and we have never been disappointed. Whether it is buying or leasing new, getting routine service, or rarely needing warranty assistance, this dealership has never failed to make us feel like valued customers. We really appreciate their straight-forward style and friendly atmosphere. Formerly Torrington Honda, and now Sullivan Honda, continues to provide the great customer service we have come to expect. More