Sullivan Honda
Torrington, CT
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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New car purchase Dave Paolino was very good and helpful with my new car purchase. He was friendly, informative, and not pushy or aggressive. He made buying the car Dave Paolino was very good and helpful with my new car purchase. He was friendly, informative, and not pushy or aggressive. He made buying the car very pleasant and easy. More salesmen should be like him. I’ve always had good service when I’ve brought in previous cars for service as well. More
Best Honda dealership around Returned to Sullivan Honda to work with Dave Paolino. He is a great salesman -- no pressure, very knowledgeable, courteous and respectful. They offe Returned to Sullivan Honda to work with Dave Paolino. He is a great salesman -- no pressure, very knowledgeable, courteous and respectful. They offer a very good price and are flexible. Overall experience was great! More
Effortless David Pasolini at Sullivan Honda was an informative, no pressure salesman. He was respectful of me and my partner as we educated ourselves about the C David Pasolini at Sullivan Honda was an informative, no pressure salesman. He was respectful of me and my partner as we educated ourselves about the CRV. He was very responsive with communication as a 2016 CRV became available. He went the extra step to tell me to contact him with any questions I had about my new vehicle as I left the dealership. More
Great overall experience The best car buying experience yet. Very professional and knowledgeable about the car. Excellent customer service. Love my new car! Will definitely be The best car buying experience yet. Very professional and knowledgeable about the car. Excellent customer service. Love my new car! Will definitely be a return customer. More
2013 Honda Fit I found exactly the used car I was looking for here. Sullivan Honda made the car as new as possible, and was responsive to my service requests. I found exactly the used car I was looking for here. Sullivan Honda made the car as new as possible, and was responsive to my service requests. More
Dave Paolino made buying a new car stress free. My parents and I love Sullivan Honda and Dave Paolino. Dave made it possible for me to find and buy the perfect car for me. He guided us through every My parents and I love Sullivan Honda and Dave Paolino. Dave made it possible for me to find and buy the perfect car for me. He guided us through every step of the way with humor and expertise while building trust and our lifelong loyalty. More
Great Experience Aaron did a wonderful job working with me to get the car I wanted. At no point during negotiation did I feel pressured in any way and I feel that we a Aaron did a wonderful job working with me to get the car I wanted. At no point during negotiation did I feel pressured in any way and I feel that we arrived at a great deal. More
Pro at belittling women Wes was surprised at every turn that I was a knowledgeable customer whose business couldn't be earned by vague allusions to how much other customers l Wes was surprised at every turn that I was a knowledgeable customer whose business couldn't be earned by vague allusions to how much other customers like him and Sullivan Honda. He could not answer any of my pointed questions, such as the mileage on the tires of a used car I was interested in or Honda's specific standards for Certified Pre-Owned vehicles. What he did offer was a firm insistence that his initial offers were the best I would find, though without evidence to support the claim. When I countered that other local Honda dealers offered more robust warranties than did Sullivan he waived it away as "surely only on new cars," though after googling the dealership I referenced he walked back that claim only to, once again, insist that Sullivan's reputation should be enough for me to make a purchase. His mantra throughout was "it's not even worth your time to look at other dealers." Wes, and seeming Sullivan dealers generally, are more interested in meeting sales quotas than earning your business. That I'm a woman buying solo probably fueled at least some part of their surprise that I couldn't be cowed into a purchase without critical examination. Having been to several other dealerships, I would wholeheartedly recommend other local Honda dealers over Sullivan. Those other dealers have been more concerned with helping me find a good fit, rather than securing a sale at the expense of belittling my intelligence or presuming that a dealer's web ratings excludes a sales team from earning my money. More
Excellent customer service This was the most efficient and pleasant car buying experience. David was able to negotiate and facilitate buying this car with efficiency and attent This was the most efficient and pleasant car buying experience. David was able to negotiate and facilitate buying this car with efficiency and attention to details. He went out of his way to accommodate our schedule, coming in on his day off. We came from Indiana and had a small window. of time. He made sure to explain how to operate the car, and even had us do a test drive with him —everything is so computerized that we were clueless. We were like kids at Christmas. Just a delightful experience. Tim handled the final paperwork and could not have been nicer. Just a great experience. More
Outstanding service! Taking delivery of this vehicle could not have been easier! Thank you Dave, Wes and Tim for making this process painless! Dave was extremely thorough Taking delivery of this vehicle could not have been easier! Thank you Dave, Wes and Tim for making this process painless! Dave was extremely thorough explaining all the features of the vehicle and was simply great! More