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Sullivan Cadillac - Service Center

Ocala, FL

4.5
429 Reviews
Call Service Center (352) 732-4700

429 Reviews of Sullivan Cadillac - Service Center

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July 29, 2023

Great service and quick response. I would recommend the dealership to anyone looking to buy a new car. More

by RIVERLIVINGFUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Tucker
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Aug 01, 2023 -

Sullivan Cadillac responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, The Sullivan Cadillac Team

July 28, 2023

Terrible and time consuming for in the end it to be installed improperly and lazily. More

by BM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
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Jul 31, 2023 -

Sullivan Cadillac responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Sullivan Cadillac Team

July 27, 2023

The service appointment went smooth and the problem was fixed within an acceptable timeframe. One of the things I had brought up was not addressed. More

by TOM-STACY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra?
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Jul 28, 2023 -

Sullivan Cadillac responded

Tom, we are glad to hear that your visit was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Sullivan Cadillac Team

July 26, 2023

I'm surprised how long Jamie has been working in service! I get so excited when I come in and she's still there. She was awesome at helping my 911 lost key days before vacation!!!!!!!!! More

by gailpatel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie and Matthew
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Jul 28, 2023 -

Sullivan Cadillac responded

Gail, thank you for your kind words about Jamie. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Sincerely, The Sullivan Cadillac Team

July 25, 2023

Great service . .Staff with professional behavior,making one feels comfortable when dealing ahy service to your car. More

by JENNIFERGGIWA
Recommend Dealer
Yes
Employees Worked With
Jerry, mechanic and Jamie, service rep.
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Jul 27, 2023 -

Sullivan Cadillac responded

Thank you for writing this amazing review for our team, Jennifer! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Sullivan Cadillac Team

July 22, 2023

Friendly and timely service. Close to home. Happy so far. Everything was done correctly. Thank you. More

by terimckeon
Recommend Dealer
Yes
Employees Worked With
service
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Jul 25, 2023 -

Sullivan Cadillac responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Sullivan Cadillac Team

July 22, 2023

Jamie was most helpful, as usual. She was quite professional and friendly while taking care of my problem. More

by OMORENO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daigle, Jamie
Report | Print
Jul 25, 2023 -

Sullivan Cadillac responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sullivan Cadillac Team

July 20, 2023

This has been the absolute best car experience from the very beginning! The service department is incredible and I am so grateful! More

by ARILIBBY108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew in service department five stars, John Rollin
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Jul 21, 2023 -

Sullivan Cadillac responded

We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, The Sullivan Cadillac Team

July 19, 2023

I had 2 issues. After 1st service visit, neither fixed. After 2nd service visit, one fixed. More

by BLYTHEANDTERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Advisor
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Jul 21, 2023 -

Sullivan Cadillac responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Sullivan Cadillac Team

July 17, 2023

The service was quick and good. The service people were polite and explained everything. The car was cleaned well. More

by VICKIKLEITZ
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jul 19, 2023 -

Sullivan Cadillac responded

Thanks for the kudos, Vicki. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Sullivan Cadillac Team

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