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Sullivan Cadillac - Service Center

Ocala, FL

4.5
457 Reviews

457 Reviews of Sullivan Cadillac - Service Center

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August 19, 2023

Service is quick, efficient and very professional. I drive 30 miles to get service work completed. GREAT job! More

by KSYANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janie Mosley
Aug 22, 2023 -

Sullivan Cadillac responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Sullivan Cadillac Team

August 18, 2023

Had a mechanic ride with me to hear a noise. Gound, fixed next day. Excellent! More

by MFRANCIS7662
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont know name
Aug 21, 2023 -

Sullivan Cadillac responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Sullivan Cadillac Team

August 16, 2023

The people that work for Sullivan Cadillac make the purchase or leasing a pleasure. People like Bob Vetrano More

by wreckd2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Sullivan Cadillac responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Sullivan Cadillac Team

August 16, 2023

Quick! Easy! Efficient! Matt has been very helpful, not only on this particular visit, but on the few telephone calls I've made to him with questions. More

by Samme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sowell, Service Consultant, Luke Reynolds
Aug 18, 2023 -

Sullivan Cadillac responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Sullivan Cadillac Team

August 12, 2023

Excellent service. Jamie does a great job. Technicians solved all maintenance issues. Sullivan is our Cadillac dealer of choice. More

by FLGERTCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie in service
Aug 15, 2023 -

Sullivan Cadillac responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Sullivan Cadillac Team

August 12, 2023

Service employees were professional and courteous. Appointment was perfect and job was completed within time frame promised. More

by jameswalenczak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janie Mosley
Aug 14, 2023 -

Sullivan Cadillac responded

We appreciate your kind words about our service team. Thank you for choosing Sullivan Cadillac for your vehicle needs. Sincerely, The Sullivan Cadillac Team

August 11, 2023

Great service . I deal with Jamie she does a great job taken care of the problems. More

by DEET655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Sullivan Cadillac responded

Thank you so much for the fantastic review! We're glad to here you had a pleasant service experience with James. Please let us know if you have any questions about your vehicle and we look forward to working with you again soon. Take care! Sincerely, The Sullivan Cadillac Team

August 10, 2023

Brought our vehicle in without an appointment. Got in and out timely. The car wash was nice to have as well. More

by 4DDANIELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department only
Aug 11, 2023 -

Sullivan Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Sullivan Cadillac Team

August 10, 2023

My vehicle became disabled and was towed to Sullivan after hours. I could speak to the service team that morning and figure out what was going on, and they were communicative with me the entire way thro More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
Aug 11, 2023 -

Sullivan Cadillac responded

Your kind words and fantastic review are greatly appreciated, Brad! We are elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Sullivan Cadillac Team

August 09, 2023

Great and very quick service. I needed my battery replaced. I arrived at 5:35 and they completed the replacement by 6 pm. More

by OLBRICHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 11, 2023 -

Sullivan Cadillac responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sullivan Cadillac Team

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