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Sullivan Cadillac - Service Center

Ocala, FL

4.5
496 Reviews
Call Service Center (352) 732-4700

496 Reviews of Sullivan Cadillac - Service Center

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October 24, 2023

everyone was fast and courteous . Brought the car out then came in to the waiting area to get me . More

by STEVENALLEN1961
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept.
Report | Print
Oct 25, 2023 -

Sullivan Cadillac responded

We're grateful for your kind words, Steven! Thank you for choosing us, and we can't wait to see you again in the future. Sincerely, The Sullivan Cadillac Team

October 21, 2023

Timely, completed all of my concerns and kept me advised .as to cost & time. Well done More

by markhulb
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 23, 2023 -

Sullivan Cadillac responded

Thank you for reaching out Mark! Our service department works hard day in and day out to provide the best results for our customers! We will share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, The Sullivan Cadillac Team

October 21, 2023

They serviced my car with an oil change , rotated Tires , cleaned inside very pleased overall! But my appointment was at 1.00 pm i was there Over two hrs. Til 3.15 pm More

by ginnymaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Report | Print
Oct 23, 2023 -

Sullivan Cadillac responded

Thanks for your great review, Ginny. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Sullivan Cadillac Team

October 19, 2023

Service representative was professional friendly and work was done in a timely manner.Our experience with Sullivan has always been good. More

by CHARMAINEB1@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janie Mosley
Report | Print
Oct 20, 2023 -

Sullivan Cadillac responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Sullivan Cadillac Team

October 19, 2023

When arriving the service department is always ready to help you. I always leave with the job completed! Jim W More

by Jjwilson1733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance Department
Report | Print
Oct 20, 2023 -

Sullivan Cadillac responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Sullivan Cadillac. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Sullivan Cadillac Team

October 17, 2023

Continuing good service over many years. Easy people to deal with. do their best to work within your time schedule. More

by jbs110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

Sullivan Cadillac responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sullivan Cadillac Team

October 14, 2023

Great services the people are very very helpful. They go the extra mile to make sure that you are satisfied More

by micheleacrosson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rollin
Report | Print
Oct 17, 2023 -

Sullivan Cadillac responded

At Sullivan, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, The Sullivan Cadillac Team

October 14, 2023

Just oil change . Technician left oil dipstick 4-6 inches out of seating triggering check engine light. Dropped car off next morning at 8:00 am waited until noon. Quit More

by WTORRES1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Oct 16, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Sincerely, The Sullivan Cadillac Team

October 12, 2023

Everything done well and on time. Great service and pleasant service people. Dealership of choice. More

by JKOZINSKI01
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Daigle
Report | Print
Oct 12, 2023 -

Sullivan Cadillac responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Sullivan Cadillac Team

October 12, 2023

New folks in Service Dept. Extremely nice and pleasant but very little communication or feedback. Was told "Car was healthy." More

by charles.carpenter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Lawler
Report | Print
Oct 13, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to provide this feedback, Charles. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Sullivan Cadillac Team

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