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Sullivan Cadillac - Service Center

Ocala, FL

4.5
434 Reviews
Call Service Center (352) 732-4700

434 Reviews of Sullivan Cadillac - Service Center

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November 03, 2023

Dealership has been servicing vehicle since purchased at Sullivan. Dealership staff and service has always been excellent. More

by glitter92442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie, Service Department
Report | Print
November 02, 2023

Service excellent time waiting for simple oil change and tire rotation was 2 hours very long More

by CONNIER721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 03, 2023 -

Sullivan Cadillac responded

Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Sullivan Cadillac Team

October 29, 2023

I did not experienc any service problems during the last visit . Service completed in a timely manner. More

by Shicrawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
Report | Print
Oct 31, 2023 -

Sullivan Cadillac responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Sullivan Cadillac Team

October 28, 2023

The best dealer and service in Ocala very professional and courteous . I am very pleased 😀. More

by BUTTONS34472
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Dagel, Janie Mosley
Report | Print
Oct 31, 2023 -

Sullivan Cadillac responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Sullivan Cadillac Team

October 26, 2023

Service was very prompt and efficient. The staff was courteous and it took less time than what was estimated. More

by SALVINAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janie Mosley
Report | Print
Oct 27, 2023 -

Sullivan Cadillac responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sullivan Cadillac Team

October 25, 2023

Reliable quality service was provided. I was kept informed by my service writer and did not have reasons to complain. I will continue to use Sullivan for my Corvettes, GMC Yukon, and Lyric More

by davidrosser777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2023 -

Sullivan Cadillac responded

David, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Sullivan Cadillac. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Sullivan Cadillac Team

October 25, 2023

Dealing with the service representative, Jaime, was a delight. She is professional and was very helpful More

by MAMDOUH.H.IBRAHIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Report | Print
Oct 26, 2023 -

Sullivan Cadillac responded

Mamdouh, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jaime does for Sullivan Cadillac and our customers. Hope to see you again soon! Sincerely, The Sullivan Cadillac Team

October 24, 2023

Friendly and the service was fast on fixing the issue with the car waiting room was also nice. More

by bgd6977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Sowell
Report | Print
Oct 25, 2023 -

Sullivan Cadillac responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Sullivan Cadillac Team

October 24, 2023

everyone was fast and courteous . Brought the car out then came in to the waiting area to get me . More

by STEVENALLEN1961
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept.
Report | Print
Oct 25, 2023 -

Sullivan Cadillac responded

We're grateful for your kind words, Steven! Thank you for choosing us, and we can't wait to see you again in the future. Sincerely, The Sullivan Cadillac Team

October 21, 2023

Timely, completed all of my concerns and kept me advised .as to cost & time. Well done More

by markhulb
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 23, 2023 -

Sullivan Cadillac responded

Thank you for reaching out Mark! Our service department works hard day in and day out to provide the best results for our customers! We will share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, The Sullivan Cadillac Team

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