Sullivan Cadillac - Service Center

My car has been in there twice within a couple weeks for a check engine light. They were unable to diagnose the problem saying they are waiting for further guidance. Meanwhile, it appears that they comple a check engine light. They were unable to diagnose the problem saying they are waiting for further guidance. Meanwhile, it appears that they completely disabled my check engine light. More

Always treated nicely and my car is always in good hands with Sullivan Cadillac. Grateful. with Sullivan Cadillac. Grateful. More

This is the third or fourth time I’ve complained about the blind spot indicator not performing correctly. Every time I’m told that they can’t duplicate the problem and there is no code to tell them what i the blind spot indicator not performing correctly. Every time I’m told that they can’t duplicate the problem and there is no code to tell them what is wrong. My complaint is how is code generated if there is nothing to tell the computer that something wrong. If the indicator doesn’t see a vehicle when one is there or it sees a vehicle when there’s nothing there how does the computer know to create a code? It’s like someone can’t make change if the computer doesn’t tell them how much. Someone needs to dig into it and find out where the problem is and fix it. I paid for this convenience and I would like for it to work. The service advisor told me to just don’t trust it!!! What else on a Cadillac should I not trust??? More

Everything was good, as always. Was done within an hour. Jessica Perez was my Sales person & is always helpful. Was done within an hour. Jessica Perez was my Sales person & is always helpful. More

They were very courteous and helpful. Took care of recall and also ordered another part needed for my car. Took care of recall and also ordered another part needed for my car. More

it took 2 hrs to complete a oil change and tire rotation. i have a extended warranty. good for 48 months service wrier says it has expired, so had to pay for the service. When i got home found paper work a i have a extended warranty. good for 48 months service wrier says it has expired, so had to pay for the service. When i got home found paper work and called so they reversed charge. that is not the point if bi did bnot look into it would have cost me. More

Employees are efficient, knowledgeable and courteous to work with. Waiting room is pleasant and snacks and drinks are appreciated. work with. Waiting room is pleasant and snacks and drinks are appreciated. More

Very good service , checked all engine points also rotated my tires all within a hour rotated my tires all within a hour More

Jamie is so very accommodating. She kept me informed on everything necessary and also helped me to find ways to reduce my bill. I also appreciate the car washing every time I go i She kept me informed on everything necessary and also helped me to find ways to reduce my bill. I also appreciate the car washing every time I go in for service. Oh and the coffee bar is great! Thanks! More

If you weren't the best I would not have purchased a second vehicle from you. second vehicle from you. More