Sullivan Cadillac - Service Center

20 minutes to get registered, I was also charged $498 for an oil change and wheel rotation. I’ll take it someplace else next time. an oil change and wheel rotation. I’ll take it someplace else next time. More

Always pleasant folks. My original buying experience was very good with Bob Vitrano, we've purchased 3 caddy's through him. We come to terms quickly (having a super credit s My original buying experience was very good with Bob Vitrano, we've purchased 3 caddy's through him. We come to terms quickly (having a super credit score helps) and purchase and pickup always goes smoothly. My recent service visit(s) have also gone very well, easy to schedule and quickly thru the whole process. More

First off, Over 2. 5 hours to do a motor service, When I went to check my car in the service writer said I had no appointment. ( Said their system was not showing any ap 5 hours to do a motor service, When I went to check my car in the service writer said I had no appointment. ( Said their system was not showing any appointments that were made online) Car sat finished for almost an hour before service writer came to tell me my car was ready. When I got home I found one of the valve stem caps missing. My husband and I ran our own automotive repair shop for over 30 years and I know this would have never happened. I asked for a certain tech witch never happened This is what you get when these young kids are hired, They take no pride in what they are doing. More

Called to make an appointment and was placed on hold for 15 minutes, went to the website to make the appointment, couldn’t or wouldn’t complete , finally made the appointment through “ ONSTAR “ took all o 15 minutes, went to the website to make the appointment, couldn’t or wouldn’t complete , finally made the appointment through “ ONSTAR “ took all of 2 minutes “ HOORAH “ Arrived at Sullivan ON TIME , attendant didn’t have me on her list when told that I made it through ONSTAR , and told her what I went through she said Oh ya were having issues with that , then my service took place “ OIL CHANGE AND ROTATE TIRES , YEP $163 ( with a $20 coupon) took 2 hrs .. and an attendant that didn’t want to be there, I wasn’t looking for a hug but a smile and good morning would of been nice , This my 4th CADILLAC and 11 yrs at Sullivan ,now on JIFFY LUBE Oh yea , while waiting with other “;Unhappy “ customers NO ONE had anything good to say NOTHING , the place is DEPRESSING, the only one pleasant is the “ older gentleman “ at receiving and my 80 yrs young so he and I have much in common, that’s it I’m done , PEACE 🙏🏻🙏🏻 More

Completly satisfied with work performed , but was surprised to find screwdriver on floor on passenger side and white seats on passenger side dirty. surprised to find screwdriver on floor on passenger side and white seats on passenger side dirty. More

Do not need 15 words. I am satisfied with their service and that’s why I go there. I am satisfied with their service and that’s why I go there. More

I love everything about the dealership, and I love my car . When I was in there for service the labor charges were ridiculous! Over $800.00!!!! . When I was in there for service the labor charges were ridiculous! Over $800.00!!!! More

Edwin was great,got the job done. Great person knows his business. He was on top of his game . Give a raise. Great person knows his business. He was on top of his game . Give a raise. More

Estefania took care of everything. After my last service experience I was disappointed and admittedly in a show me state. I was given Estefanias name by Bob Vitrano and he was right. After my last service experience I was disappointed and admittedly in a show me state. I was given Estefanias name by Bob Vitrano and he was right. More

I generally have had great experiences with Sullivan. This time was an exception. Was scheduled for a 9 AM service to be picked up at my home. No one showed up, nor did we get a call. I called to spe This time was an exception. Was scheduled for a 9 AM service to be picked up at my home. No one showed up, nor did we get a call. I called to speak with service at 11:00 AM and never received a call back. I decided at 1:30 PM to take the car in myself. From that point forward the service was great. The car was delivered back to me later that afternoon and everything was as promised. More