Sullivan Cadillac - Service Center

I was extremely surprised when I got my car back and it was washed and vacuumed! was washed and vacuumed! More

I brought my car in to have the tires changed. Apparently the last time they were changed the technician found a nail in the sidewall of one of the tires. Supposedly he marked the tire and told th Apparently the last time they were changed the technician found a nail in the sidewall of one of the tires. Supposedly he marked the tire and told the service representative about the nail. According to the new service representative, she “forgot” to tell me about the nail. Suddenly I needed two new tires because of uneven wear. I question this whole story and will not go back for service. Prior to retirement, I have driven over 1,000,000 miles and owned a fleet of cars that were driven approximately 30,000 to 40,000 miles per year. Not once in my life have I had a nail in the sidewall. The prior service I was told there was a “bubble” on the sidewall and had to buy a new tire that time as well. Check your tires prior to service. More

Always helpful and pleasant to work with. Clean restrooms and waiting area. Thanks for washing and vacuuming my car every visit. Clean restrooms and waiting area. Thanks for washing and vacuuming my car every visit. More

Was good. Took my car right in and did my maintenance service as well as my new tire But best of all everyone was friendly and Matt was helpful But the bes Took my car right in and did my maintenance service as well as my new tire But best of all everyone was friendly and Matt was helpful But the best was the coffee thanks More

everything was taken care of. Service mngr contacted warranty company and got approval’s. Completed in a timely manner. Service mngr contacted warranty company and got approval’s. Completed in a timely manner. More

Very good, very happy, very glad we purchased from Sullivan. Service waiting area is great too. Sullivan. Service waiting area is great too. More

I had a check list of items that I wanted service to look at/repair in addition to routine maintenance on my 2021 XT5.When my car was “Completed” and keys were returned I realized that I had not been given a at/repair in addition to routine maintenance on my 2021 XT5.When my car was “Completed” and keys were returned I realized that I had not been given a receipt or completed work order so I requested one. Upon receipt I realized that no routine maintenance had been done nor had all of my check list items been completed. The only thing that I had been made aware of was a $400+ sensor that needed to be replaced. When asked about my high beam lights I was told that I would need to bring the car in when it was dark so that they could take it on the road 🤦🏽‍♀️. Needless to say I was not pleased with the service that I received. I have been a customer since 2012 and have never had such poor service as I had on this visit. Based on this visit I would not recommend this service center although past experiences were much better. More

Muy buena la atencion, Edwin Mejias me atendió muy bien, muy amable y muy stento en tofo momento, gracias muy amable y muy stento en tofo momento, gracias More

Dennis Woods and his team went above and beyond to take care of me and my vehicle. care of me and my vehicle. More

Serviced my car for an oil change and a 4 wheel alignment. Waited for it as service rep indicated it would only take an hour and a half. Indeed, he was right as the service was done in the quoted alignment. Waited for it as service rep indicated it would only take an hour and a half. Indeed, he was right as the service was done in the quoted time frame. As a bonus, my car was washed after service performed. More