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Sullivan Cadillac - Service Center

Ocala, FL

4.5
437 Reviews

437 Reviews of Sullivan Cadillac - Service Center

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March 09, 2024

Friendly salesman we talked to while we got an oil change. They washed the car and vacuumed it out which was nice. More

by barbbobs1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Dallett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Sullivan Cadillac responded

We are glad to hear you enjoyed your recent visit to our service department. At Sullivan Cadillac we believe clean cars make happy customers and are pleased to hear you appreciated your car wash! Sincerely, The Sullivan Cadillac Team

March 08, 2024

they have always been responsive to my needs and keep me very informed of status. More

by theostoddard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in Service
Mar 11, 2024 -

Sullivan Cadillac responded

We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Sullivan Cadillac Team

March 08, 2024

I appreciate that when I call and request a service appt. , I get an appt. quickly. When I arrive I am greeted nicely and wait time is not bad. More

by BEJWSMITH
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Sorrell
Mar 11, 2024 -

Sullivan Cadillac responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, The Sullivan Cadillac Team

March 06, 2024

Our saleswomen was very courteous and adapted to our needs along with great friendly environment. More

by chevy8540
Recommend Dealer
Yes
Employees Worked With
Jessica Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Sullivan Cadillac responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Sullivan Cadillac Team

March 02, 2024

Service, as usual, was excellent. My vehicle was taken in when I arrived even though I was late for my appointment. More

by cclacovey
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Mar 05, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Sullivan Cadillac Team

February 27, 2024

Took care of my problem without an appointment. Very efficient, and the technician explained everything. More

by GRADACSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wood
Feb 29, 2024 -

Sullivan Cadillac responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, The Sullivan Cadillac Team

February 27, 2024

Was out shopping and my oil change light came on, So I drove over to the dearlership to get an appointment. talked to the SERVIE MANAGER MATT, he said he could get me in now if I didn;t mine waiting about More

by 177s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE MANAGER MATT....., Joseph Trott
Feb 29, 2024 -

Sullivan Cadillac responded

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Sullivan Cadillac Team

February 26, 2024

Oil change and tire rotation. Work was finished quickly. Approximately 10 minute wait to check in as advisor was talking with another customer. Did not receive itemized list of ch More

by lorichale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Feb 28, 2024 -

Sullivan Cadillac responded

Thank you for the great feedback, Lori! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us with any questions or concerns. We look forward to serving you again. Sincerely, The Sullivan Cadillac Team

February 23, 2024

they lived up to their commitment to replace a dash cover when I bought the car More

by CHIPCHASE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wood in Service
Feb 26, 2024 -

Sullivan Cadillac responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Sincerely, The Sullivan Cadillac Team

February 23, 2024

Brought my car in for an oil change and check up. Very timely. In and out quick and they also washed my vehicle. Nice job 👍 More

by MGILLEN190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in service
Feb 26, 2024 -

Sullivan Cadillac responded

Thank you for the 5-star rating! We're delighted to know that you had a great time with us. Your positive feedback inspires us to continue delivering exceptional service to all our valued customers. We look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

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