Sullivan Cadillac

Pleasant experience with all of the personnel in the service department. Vehicle was finished in a reasonable time period. service department. Vehicle was finished in a reasonable time period. More

This is a follow up to my original review. I called on 5-20-2022 and spoke this time to Matthew in the service depart. I wanted a simple quote on plugs and wire, oil/trans/diff fluid changes I called on 5-20-2022 and spoke this time to Matthew in the service depart. I wanted a simple quote on plugs and wire, oil/trans/diff fluid changes. Thats it. He said he would need to call me back. Guess what? You guess it. No return call and still waiting. I will never recommend this dealership and will warn everyone I can now. Thx for nothing. More

Jose was amazing! He gave my husband and I 5 star service and was the reason why we purchased our new Cadillac. Thank you Jose and his Team. He gave my husband and I 5 star service and was the reason why we purchased our new Cadillac. Thank you Jose and his Team. More

Dylan Tucker and Enoch Mikell made the purchase of my 2023 Escalade a breeze!! They are both very polite, knowledgeable and attentive. The best buying experience ever!!! 2023 Escalade a breeze!! They are both very polite, knowledgeable and attentive. The best buying experience ever!!! More

Dylan Tucker was a great salesperson. Very polite and competent. I purchased a 2023 Cadillac at Sullivan Cadillac in Ocala and the experience was very satisfying. Very polite and competent. I purchased a 2023 Cadillac at Sullivan Cadillac in Ocala and the experience was very satisfying. More

We trade vehicles about every two years. We chose Sullivan Cadillac because of the large inventory at the dealership. The best buying experience we have ever had was at Sullivan Cadillac. T We chose Sullivan Cadillac because of the large inventory at the dealership. The best buying experience we have ever had was at Sullivan Cadillac. The professional, knowledgeable sales person guided us through the event with exceptional product knowledge, thoughtful assistance and quality customer care. In addition, the finance person rounded out the buying process, toping off the experience with a feeling that our business was actually appreciated. We strongly recommend the dealership. More

Excellent dealership ! ! from the general manager to sales person and rest of the staff. Great buying experience...they gave me a great trade in value on my car. I notic ! from the general manager to sales person and rest of the staff. Great buying experience...they gave me a great trade in value on my car. I notice excellent high quality used cars with low miles and great carfax records from local owners. I had a hard time deciding what dream car I was gonna get. Thank you and God-bless you guys. More

After purchase of a 2014 srx Cadillac I realized I wasn't comfortable in this car so talked to several people I delt with to trade me out of this car or buy it back but it's like I don't exist to them anymor comfortable in this car so talked to several people I delt with to trade me out of this car or buy it back but it's like I don't exist to them anymore..no return phone call s or emails so I'll never recommend this dealership to anyone. Promise after promise but to date nothing.. I guess I'm a no body to the upper class people !! All you guys should be ashamed of yourself for and you know who you are!! More

The dealership was clean and welcoming. They had hot coffee and espresso machine. Plenty of room to relax and wait for my car to be done with service and the salesman up front were very nic They had hot coffee and espresso machine. Plenty of room to relax and wait for my car to be done with service and the salesman up front were very nice. I just moved here but from now on this will be my go to dealership for all my needs. More

My husband looked at a preowned Chrysler Pacifica for sale at Sullivan Cadillac. He told my son in law about the car to replace a van that had been totaled in an accident. The insurance for the totaled sale at Sullivan Cadillac. He told my son in law about the car to replace a van that had been totaled in an accident. The insurance for the totaled car only covered about two thirds of the cost to replace their van so we were trying to find a model van that would accommodate their four young children. The Carfax documents clearly stated that the car had not been in an accident. When my son in law flew down from Iowa to pick up the car he noticed that the trim was missing on one side of the car, the doors on the driver’s side were not flush and the shade was missing. The sales manager, Richard Gruber, after some discussion finally went to check the documents on the car. The car had indeed been in an accident requiring the replacement of the doors on the driver’s side. We did not know what other damage had been done to the car. We were stunned that this was not revealed to us before my son in law took the long trip from Iowa to pick up the car. We were dismayed the price of the car did not reflect the damage. In addition the car was to have come with two fobs. Mr. Gruber told us that when my son in law got the car back to Iowa that he should send him the bills to have the visible items fixed and the fob replaced. My daughter sent several emails and had several phone conversations with Mr. Gruber and the only item that was sent was the trim. There was never any reimbursement for the labor to fix any of the items which as it turned out, also included a window in the sliding door that was not operable. Mr. Gruber refused to help with any of the costs to repair the damage done to the car before it was purchased and not revealed to us at the time of purchase. Shortly after, my daughter was stranded on a major highway in 90 degree heat with her four young children. As smoke was billowing from the car, she stood holding the baby while the 7 year old and 5 year old desperately held on to their 2 year old brother to protect him from the cars zipping by as they waited for the firetruck. After paying towing fees and more repair bills, she was told that there had been damage to a hose that would have been caused by the previous accident. The deceit in hiding the original accident in addition to the shoddy repair job, put our daughter and grandchildren at risk. Since then there have been additional issues including the Uconnect screen not operating properly. This makes it impossible for them to regulate the air-conditioner properly. This has been a nightmare for my daughter’s family as they struggled to pay the repair bills, take time off from work to deal with the multiple repairs, and deal with the absence of their mode of transportation while the car was in the shop. My son in law missed some work, the children missed days of school and my daughters anxiety has affected her daily life as she never knows what will go on the car next. We hope that no other car buyer has to go through the trauma that our family has gone through due to your deceitful and negligent sales practices. More