Sullivan Cadillac

My husband looked at a preowned Chrysler Pacifica for sale at Sullivan Cadillac. He told my son in law about the car to replace a van that had been totaled in an accident. The insurance for the totaled sale at Sullivan Cadillac. He told my son in law about the car to replace a van that had been totaled in an accident. The insurance for the totaled car only covered about two thirds of the cost to replace their van so we were trying to find a model van that would accommodate their four young children. The Carfax documents clearly stated that the car had not been in an accident. When my son in law flew down from Iowa to pick up the car he noticed that the trim was missing on one side of the car, the doors on the driver’s side were not flush and the shade was missing. The sales manager, Richard Gruber, after some discussion finally went to check the documents on the car. The car had indeed been in an accident requiring the replacement of the doors on the driver’s side. We did not know what other damage had been done to the car. We were stunned that this was not revealed to us before my son in law took the long trip from Iowa to pick up the car. We were dismayed the price of the car did not reflect the damage. In addition the car was to have come with two fobs. Mr. Gruber told us that when my son in law got the car back to Iowa that he should send him the bills to have the visible items fixed and the fob replaced. My daughter sent several emails and had several phone conversations with Mr. Gruber and the only item that was sent was the trim. There was never any reimbursement for the labor to fix any of the items which as it turned out, also included a window in the sliding door that was not operable. Mr. Gruber refused to help with any of the costs to repair the damage done to the car before it was purchased and not revealed to us at the time of purchase. Shortly after, my daughter was stranded on a major highway in 90 degree heat with her four young children. As smoke was billowing from the car, she stood holding the baby while the 7 year old and 5 year old desperately held on to their 2 year old brother to protect him from the cars zipping by as they waited for the firetruck. After paying towing fees and more repair bills, she was told that there had been damage to a hose that would have been caused by the previous accident. The deceit in hiding the original accident in addition to the shoddy repair job, put our daughter and grandchildren at risk. Since then there have been additional issues including the Uconnect screen not operating properly. This makes it impossible for them to regulate the air-conditioner properly. This has been a nightmare for my daughter’s family as they struggled to pay the repair bills, take time off from work to deal with the multiple repairs, and deal with the absence of their mode of transportation while the car was in the shop. My son in law missed some work, the children missed days of school and my daughters anxiety has affected her daily life as she never knows what will go on the car next. We hope that no other car buyer has to go through the trauma that our family has gone through due to your deceitful and negligent sales practices. More

Although my concern was grudgingly satisfied, I am still in the wrong according to the service manager. “It was not their fault and they do care about customer service. Not true. Drove from Gainesville t in the wrong according to the service manager. “It was not their fault and they do care about customer service. Not true. Drove from Gainesville to Ocala to pick up my daughter’s vehicle. It has been there for a few weeks due to issue getting parts. Left the dealership, got gas and the car wouldn’t start. Sullivan had it towed back. It was loose battery cables. They did not charge to tighten them but did for the tow. Service Dept never touched the battery, so they are not responsible for having to tow the car. We, as customer’s had to drive to and from Ocala twice, pay for gas and our time. I got the $90.95 refund but only because I had to act like an xxx. I worked 28 yrs in customer service and understand complete satisfaction. More

Very knowledgeable salesman (Roy), and great Finance Manager. Presentation, test ride and paperwork went smoothly and professional. Love the car. Will defiantly consider this dealer for our next purchas Manager. Presentation, test ride and paperwork went smoothly and professional. Love the car. Will defiantly consider this dealer for our next purchase. That said, I must add that the cleanup of the car was by far the worst I have ever seen. Three days later, I am still wiping off road grime accumulated in seams, and areas where they did not even open the hood nor tailgate since delivery to wipe up road grime from the tractor trailer ride from the factory to the dealers lot. Now note, Roy offered to send it back to cleanup immediately, but just as I don’t send my food back in a restaurant, I would not complain to a clean up guy. More

If I could give this Sorry xxx dealership a negative 1000 I would!! Let's start with me telling Roy the internet manager that was my salesperson that I was already approved from my credit union not to have t I would!! Let's start with me telling Roy the internet manager that was my salesperson that I was already approved from my credit union not to have them run my credit more than a couple times thru Experian ONLY!! Well Shawn decided to run it 7 times!! Well that was just the tip of the iceberg!! I sat there for 2 1/2 hours not even water was offered!! Then I leave to get something to drink and eat, come back for them to tell me they will let me know if I can get the car. Meanwhile I am already freakin approved!! I leave drive 2 hours and call to ask about the loan, genius Roy and Shawn still haven't submitted my loan to MY CREDIT UNION!! I Say, " Why haven't you submitted the loan to MY CREDIT UNION?!?!" OH well I'll do it Now!! Meanwhile 6 hours has passed! I get a Call from Roy. He says, Kimberly where u at? I said, " In my skin." With my BLOOD and SKIN BOILING!! Well you've been approved. No xxxx Sherlock! Roy starts laughing like I'm playing! He continues, how long will it take you to get here. I'm 2 hours away. Well I'll see ya when you get here!! Never offers to deliver it. Wellll I don't get offered a bottle of water, I can't expect him to offer that!! Then I drive back just to get there with no paperwork together, no car wash and ready, and I have to pay 384.00 for a new tag instead of paying 75 for toll fees I was unaware I had. Mind you, I'm the ONLYYYY customer in the entire dealership!! I had 2 hours to pay that while in on the road!! I Then call the GM. Monday morning and express my horrible experience. Rich says he'll looking into it. 3 hours pass I call him back. Well I have great new he explains, I'm listening. I got you a lower interest rate. I already have a low interest rate. The bank was going to have them fix the paperwork anyway. He continues and gap is included. I didn't want gap with you all because it's more. Well he lowered it to the price MY credit unions rate is.TALK ABOUT HORRIBLE SERVICE!! ****** DO NOT BUY A CAR FROM THERE!!******* More

I have enjoyed having my vehicle fix at Sullivan Cadillac for a few years now, until recently that I needed them to honor a two year unlimited mile brake warranty. According to their own technician it appear for a few years now, until recently that I needed them to honor a two year unlimited mile brake warranty. According to their own technician it appears that the pads could be the problem. With less than 12000 miles they should not make noise. The dealer tried performing a repair by cutting the rotors but left the old pads in which should have been replaced. I basically drove off with my vehicle still not fixed. When I asked again that I wanted it fix I was told I would need to pay for a new break job totally ignoring the warranty. Both the service manager and the service advisor have refused to honor the Cadillac 2 year Warranty that I received in writing from the dealer. More

Mike Null has been honest with my wife and I for 3 years. He was courteous, knowledgeable, respectful, and diligently applied customer service to the fullest. His above reproach attitude, honesty in guidin He was courteous, knowledgeable, respectful, and diligently applied customer service to the fullest. His above reproach attitude, honesty in guiding us through each and every vehicle we had asked about. Mike was patient and truly didn’t push any style sales pitches. Jason Ellis the finance specialist was knowledgeable and gave us the best interest rate available, Jason Ellis and Mike Nall were both above the call of duty when working with us. Mike Nall also explained to my wife and I the many options and gadgets on the state of the art Cadillac XT4 350 T I can truthfully say that Sullivan Cadillac goes above and beyond what Customer Service Etiquette should be. What I liked the most was that this dealership didn’t raise the price of the vehicle after we left and decided to purchase the vehicle we had test driven like one dealership did. Great Job Sullivan Cadillac, Keep up the Outstanding Job you do. I can truly say Family Oriented Business that displays what respect and giving their word on taking care of us from the moment we entered the Sullivan Cadillac Dealership! We will be back one day for another vehicle! Much appreciated! More

I purchased a new 2019 Cadilac XTS and when there was a problem with a extended start the service manager and sales manager said they did know what was causing the problem and. I should continue to drive t problem with a extended start the service manager and sales manager said they did know what was causing the problem and. I should continue to drive the car till it did not start. I than called General Motors in Detroit and all of a sudden I was asked to bring the car back and after 3 service calls it was fixed. If it wasn’t for Detroit the problem would have been fixed. I was not impressed with Sullivan and will never buy a car from Sullivan. There service is the worst and they do not care about the consumer. More

Horrible sales experience- On 10.30.20, we set up to visit the dealership about a used vehicle with Katrina S. as she called at 11:35am to confirm. I told her we were coming after an appointment in Gain visit the dealership about a used vehicle with Katrina S. as she called at 11:35am to confirm. I told her we were coming after an appointment in Gainesville... we were driving from just south of Jacksonville! At 2:14pm, I texted Katrina that we were near and going to grab a quick sandwich at sub shop and her response was "perfect" and then "I will make sure the vehicle is ready for you." I texted back thanks and a tip to help her sales pitch to appeal to my wife's dislike to car shopping. She responded with "it's ok, i understand." we arrived 10-15 minutes later and asked for Katrina... a man greeted us and said the Toyota 4Runner was SOLD that morning!!!! What??? I just texted her and she said it was ready at 2:14pm, but we were told it was SOLD! We drove 99.4 miles (mapquest), LIED to by Katrina S and wasted our time! This dealership is a disgrace and this unprofessionalism speaks volumes of how they treat potential customers! Total BS as we received no apologies, no explanation or that Katrina made a HUGE mistake! More

SULLIVAN Cadillac will let you die! Service department was supposed to give me a free inspection, but then charged me $115. The next day both of my front tires blew out almost killing Service department was supposed to give me a free inspection, but then charged me $115. The next day both of my front tires blew out almost killing me and my family. Are tires not part of a standard inspection anymore?? Also, no coolant or transmission fluid in the vehicle. I got charged a waste disposal fee. Did they forget to fill it up or never checked it at all?? DO NOT TRUST ANYONE AT SULLIVAN CADILLACS IN OCALA. More

Service Department My wife called and told me her tire pressure was low on her rear tire. We were leaving for a cruise the following week and had little time to fit this My wife called and told me her tire pressure was low on her rear tire. We were leaving for a cruise the following week and had little time to fit this problem in. I looked at the tire and it had a nail in it I called the dealership spoke with Jaime Daigle she said bring the car down they would either patch it or replace the tire she made sure they had one in stock. While it was their they rotated the tires and changed the oil. This service department is very professional and polite. I would purchase my next vehicle from this dealership. Thanks Robert O’Briski More